Lowe's Home Improvement

Reviews

• JS

  Jennifer Shores

  Apr 4, 2026
  2.0
  Store was decent, but no staff anywhere to get help from.
• JJ

  Jimjim jim

  Mar 31, 2026
  1.0
  I bought all my appliances from Lowe's last year. I bought my dishwasher, my stove, my microwave and my refrigerator. It was my understanding that I have one year warranty on my refrigerator from Lowe's. The expiration date for my refrigerator is April 2nd. Today is the last day of March. I was told by appliance that there's nothing they could do for me. I received an extended warranty letter from Lowe's, but the appliance guy said that it's most likely fraud, because they don't cover any extended warranty after 6 months. So I'm screwed. Just remind me to never waste my money with Lowe's again! I would highly suggest that for you also.
• HB

  Haylee Barreras

  Mar 21, 2026
  2.0
  I’m strictly rating their kids craft program FYI. My kid loves the monthly kids crafts at both Lowe’s and Home Depot, but Home Depot does it a million times better. At Lowe’s the registration never works so we always go in late and just hope that they’ll magically have extra, none of the employees know where the extras are, and they have literally caused my kid to walk out in tears on multiple occasions - like today… We tried to register early and it wouldn’t work. We showed up, they told us we HAD to register or couldn’t get anything, and after 5-10 minutes of trying to get it to work, it still wouldn’t work. They finally gave us a craft anyway, and it immediately broke and they wouldn’t replace it. We went to get our bag from the trash can so we could take it home to salvage it, and we found 2 other broken ones in the trash. And maybe this is because the instructions are terrible? There were literally 8 nails and 5 wooden pieces to assemble for STEP ONE. Or maybe the materials are just terrible? The piece that broke felt like a sad mix between cardboard and particle board. Who knows. But Lowe’s, please get your act together or just cancel the program.
• AC

  April C

  Mar 17, 2026
  1.0
  Refused to help us at the counter. Zero help or any customer services. We needed more tile to finish our remodel but on line in Phoenix we couldn’t find it. I went in the store and ask if there were any stores in ALL of AZ that had it. Customer service lady in deer valley acted put out and said she could only look in the area. She couldn’t find it. So on my own, zero help from Lowe’s, I’m on their website entering store after store. Finally after an hour and twenty minutes I find it in Prescott, order it on line. On line it would not allow us to enter the contractors number for the discount. We get up at 3:45 am, with or contractors number from our GC and head to Prescott. We get to Prescott go to customer service. NO other customers. Lady just standing there. Ask for her help and she tells me to go to the lock box. So I do and try to figure it out but I have no bar code. So I go back to the woman, just standing there doing nothing. I tell her no bar code. She says, “oh if you have a pick up it’s at the other terminal.” Lazy woman stands there watching me put in my order number. Too lazy and unhelpful to put it in the computer or assist with the contractor discount. We got zero help finding the product. Zero help picking it up Zero help with the contractors discount. Zero help loading I guess you expect your customers to do EVERYTHING! We will NEVER buy from Lowe’s again. We were about to order 18,578.00 in cabinets they we will NOT be ordering from Lowe’s! Hire people who want to help!
• DN

  d v n

  Mar 10, 2026
  5.0
  This is by far the best Lowe’s I’ve ever been to. Richard helped me source materials and even helped me load it into my vehicle which helped greatly on account of my back injuries. Would highly recommend this location. Thank you, Richard!

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