Brand Certified
Lowe's Home Improvement
4.0(1883 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
2300 E State Route 69 (AZ-69), Prescott, AZ
86301, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(928) 541-8640
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/AZ-Prescott/1157
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Prescott, AZ offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
2300 E State Route 69 (AZ-69), Prescott, AZ
86301, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.0
1,883 reviews
5 stars
1,060
4 stars
353
3 stars
165
2 stars
86
1 star
219
- ACApril C2 days ago1.0Refused to help us at the counter. Zero help or any customer services. We needed more tile to finish our remodel but on line in Phoenix we couldn’t find it. I went in the store and ask if there were any stores in ALL of AZ that had it. Customer service lady in deer valley acted put out and said she could only look in the area. She couldn’t find it. So on my own, zero help from Lowe’s, I’m on their website entering store after store. Finally after an hour and twenty minutes I find it in Prescott, order it on line. On line it would not allow us to enter the contractors number for the discount. We get up at 3:45 am, with or contractors number from our GC and head to Prescott. We get to Prescott go to customer service. NO other customers. Lady just standing there. Ask for her help and she tells me to go to the lock box. So I do and try to figure it out but I have no bar code. So I go back to the woman, just standing there doing nothing. I tell her no bar code. She says, “oh if you have a pick up it’s at the other terminal.” Lazy woman stands there watching me put in my order number. Too lazy and unhelpful to put it in the computer or assist with the contractor discount. We got zero help finding the product. Zero help picking it up Zero help with the contractors discount. Zero help loading I guess you expect your customers to do EVERYTHING! We will NEVER buy from Lowe’s again. We were about to order 18,578.00 in cabinets they we will NOT be ordering from Lowe’s! Hire people who want to help!
- DNd v nMar 10, 20265.0This is by far the best Lowe’s I’ve ever been to. Richard helped me source materials and even helped me load it into my vehicle which helped greatly on account of my back injuries. Would highly recommend this location. Thank you, Richard!
- SWSharon WoodsMar 3, 20265.0I was looking for a stain to match my cabinets and they have been extremely nice helping me. I brought back a partially used quart they had mixed and they credited me and showed me where I could try out a stain. The employees are really good about helping you. This is the place to shop for whatever home improvement projects you have going on.
- LZLara ZelmanFeb 21, 20262.0I have to say, I met one Lowe's worker about a week and a half ago. He was a true saint. Today, Saturday I go into Lowe's and have met the most useless bunch of men that can't help and can't even call for help. They were both young and old! Lowe's gets 2 stars for the man we met a week and a half ago who is the diamond in a mountain of rocks! Lowe's please expect more from the men you have working in Prescott, AZ! At the very least, please help your workers to gain the ability to pick up a walkie talkie to call for help if they will make the most lame excuses why they can't.
- BZB ZavodaFeb 12, 20261.0Great store but the worst when it comes to installations. Ordered new appliances, refrigerator, oven, dishwasher, microwave and stack washer & dryer in February 2026. The installers were insistent that the refrigerator was not able to be installed due to the water source not being up to their standards. They left the new refrigerator in my driveway for a week until I could have a plumber come out to make the requested changes. When they came back they said it was still not acceptable. After telling them that the new water source was completed by a licensed plumber they put it in and left. On February 9th 2006 I purchased a new kitchen sink and paid for installation. I received a confirmation that an installer would contact me in two days to set up an installation date. After three days nothing so I called Lowes installation only to be informed that they did call on the second day but didn't leave a message and they would call again i a couple days. I had no such call. If you want anything from Lowes that needs installation have a professional installer of your own do the work.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Prescott, AZ offer?
Lowe's offers products including appliances, bathroom supplies, building supplies, ceiling fans, dishwashers, electrical items, faucets, fencing, flooring, garden tools, grills, hardware, heating and cooling, home décor, kitchen goods, lighting, lumber, microwaves, mulch and soil, paint, patio furniture, power tools, refrigerators, plumbing, storage, tools, washers and dryers, water heaters, and windows and doors.
What are the store hours for Lowe's Home Improvement in Prescott, AZ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's in Prescott?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I track or check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online before shipping back the item. In-store returns require proof of purchase at the customer service desk.
Which nearby places can help me with key and locksmith services?
Minute Key locksmith services are available nearby, a convenient option if you need key cutting or lock services while visiting Lowe's.
Where can I get propane exchange services near Lowe's in Prescott?
Blue Rhino Propane Exchange is located nearby, perfect for customers purchasing grills or outdoor equipment at Lowe's who need propane.
Are there dining options close to Lowe's Home Improvement for a meal or break?
Yes, nearby dining options include WZ Asian Buffet, Burger King, and Cocky's Chicken and Brew, where customers can enjoy a meal before or after shopping.
What services does Lowe's offer to assist with home improvement projects?
Lowe's provides numerous installation services including appliance, cabinet, carpet, countertop, deck, doors, garage door, generator, gutter, hardwood floor, HVAC, lighting, playsets, water heaters, shed, shower doors, shutters, siding, sinks, smart home, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filter, windows, roofing, fence, and flooring installation.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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