La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting specific sales associates like Kendra, Kevin, and Tammy for their excellent service.
Product Quality
While many customers appreciated the quality of the furniture, some expressed disappointment in the durability and value for money, citing issues with specific products after a short period of use.
Delivery Issues
Several reviews mentioned long wait times for delivery and issues with order fulfillment, leading to frustration among customers.
Sales Experience
The sales process was generally described as pleasant and low-pressure, with staff providing helpful guidance and customization options.
TT
Tammy Thie
Jan 1, 2026
5.0
Kendra was very knowledgeable and helpful. She made us feel more secure about our purchase. Sure' it's a little pricey, but you do get the La-Z-Boy guarantee.
TB
Thomas Bechtel
Jul 25, 2025
4.0
Great staffing. Very friendly.
BW
Bill WG7W
Jun 21, 2022
4.0
We were looking for a couple of chairs to replace some Costco chairs that never have been comfortable. We found two that fit our needs and are MUCH more comfortable than the Costco chairs. Lazyboy is a little pricey but the quality and comfort beat the other chairs by a mile!
The salesperson stayed with us answering all our questions. She pointed out various chairs but didn't get pushy.. In all it was a favorable experience...
JM
Joe Marquez
Mar 12, 2022
5.0
Tony was the best. Can't wait to get our furniture!