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The Container Store

4.5
(460 reviews)

Business Details

4949 N 20th Street, Phoenix, AZ
85016, United States
(623) 435-4070
https://www.containerstore.com/stores/az/phoenix/4949-n-20th-street

About

Home Goods StoreCloset RemodelerOffice Supply StoreShelving StoreHome FurnitureKitchen Accessories
Shop at your Phoenix, AZ Container Store for storage & organization solutions in your living spaces at home. Design Custom Closets & Shelving Solutions in your Phoenix area

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

The Container Store
4949 N 20th Street, Phoenix, AZ
85016, United States

Hours

Reviews

4.5
460 reviews
5 stars
304
4 stars
86
3 stars
39
2 stars
6
1 star
17

What are people saying?

AI-generated from recent customer reviews

Store Experience

Customers generally found the store clean, organized, and well-stocked, with a great selection of products for various storage needs.

Customer Service

While many reviews praised the friendly and helpful staff, there were notable instances of poor service and perceived indifference towards certain customers.

Pricing

The store is often described as overpriced, with some customers expressing dissatisfaction with high prices, while others acknowledged the quality justifies the cost.

Product Availability

Several customers reported issues with product availability, including items being out of stock or not carried anymore.
  • AH
    Amanda Hinchcliff
    Feb 18, 2026
    2.0
    Do not trust their online store quantities. They claim their can't control what is in someone's shopping cart while you place an online order, but it's more likely poor tracking. It will take weeks to get what you ordered
  • SN
    Sarah Namdarian
    Feb 4, 2026
    5.0
    I just picked up an online order and Michelle brought it out to my car. She was super sweet and helpful with my order. Thank you!
  • CM
    Chevelle McKinney
    Jan 17, 2026
    3.0
    This location is conveniently situated near Highway 101, making it easily accessible. The store’s layout is well-organized, and the pricing is generally reasonable. Affordable containers are displayed along the outskirts of the aisles; however, determining their cost is unnecessarily complicated. The boxes are not labeled with either the type or the price (e.g., sweater box), leaving customers to rely on overhead images that are unclear and difficult to interpret. Attempts to seek assistance are met with indifference, which further detracts from the shopping experience. Ultimately, the lack of clear labeling and customer support led me to abandon my storage purchase and shop elsewhere.
  • JS
    Jennifer S
    Jan 11, 2026
    4.0
    I love going there but there are some items that aren't carried anymore.
  • DH
    D H
    Nov 28, 2025
    5.0
    The most conservative store Ive ever shopped in. A bizarre experience

Frequently Asked Questions About The Container Store

What are the fulfillment options at your stores?

We offer free store pickup at all our locations. Simply order online and select store pickup at checkout.

Do you offer special financing?

Yes, we offer special financing with The Container Store Credit Card. You can apply online at containerstore.com/credit-card.

Brand Certified Facts from The Container Store

The Container Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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