Frequently Asked Questions About Telluride Natural Stone, Inc.
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with Telluride Natural Stone, Inc.?
To create an online account, complete the Request an Account form available on the website. You will need your SiteOne customer number. If you are not currently a customer, please call 1-800-SITEONE (1-800-748-3663) to become one.
Are all the products from Telluride Natural Stone available for purchase online?
Yes, the majority of products are available online. If you can't find a specific item, add a note during checkout or contact your local branch.
What should I do if I cannot find what I am looking for on the website?
Please contact your local branch directly. You may also include a message with your order if placing multiple items.
How can I place an order with Telluride Natural Stone, Inc.?
Log in to your online account, confirm your selected branch, add products to your cart, and proceed to checkout. You can choose pickup or delivery for your order.
What are Telluride Natural Stone’s store hours?
The store is open Monday to Friday from 6:30 AM to 4:30 PM, Saturday from 7:00 AM to 2:00 PM, and closed on Sundays.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select the Telluride Natural Stone branch as your pickup location. You'll receive an Order Confirmation email and an Order Ready notification when your order is available for pickup.
Is local delivery available for online orders and is there a delivery charge?
Yes, local delivery is available within 60 miles of the branch. Delivery charges may apply depending on the order.
Can you tell me about nearby building supply stores to Telluride Natural Stone where I might find additional landscaping materials?
Nearby building supply stores include Superlite Block, Telluride Natural Stone and Reclaimed Wood, Copper Products, Valley Wide Building Materials, and Pioneer Landscape Centers, offering additional landscaping and hardware products for your projects.
Are there any automotive service providers near Telluride Natural Stone in case I need vehicle repairs?
Yes, nearby automotive services include Dale's Bodyworks, Next Generation Auto Repair and Emissions LLC, and TOMCAR, useful for vehicle bodywork, repairs, and dealership services while you shop or pick up your order.
What other local services near Telluride Natural Stone might be helpful for home and garden projects?
Nearby services that might assist include Matt's Rock Depot for landscaping supplies, Quail Plumbing for plumbing and HVAC, Woodcase Fine Cabinetry and Handcrafted Cabinet & Furniture Co for cabinetry, and Pioneer Landscape Centers for retail landscaping needs.