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Frequently Asked Questions About SiteOne Stone Center
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Stone Center?
Complete the Request an Account form in the top right corner of the SiteOne website. You will need your SiteOne customer number. If you are not currently a customer, call 1-800-SITEONE (1-800-748-3663) to become one.
Are all products available for purchase online at SiteOne Stone Center?
Yes, most of the products are available online. If you cannot find an item, you can add a note during checkout or contact your local branch for assistance.
What should I do if I cannot find a product I am looking for on the SiteOne website?
Contact your local SiteOne branch. You can also include a message with your order if you are placing an order with other items.
How do I place an order through SiteOne Stone Center's online store?
Log in to your account, confirm your selected branch, add products to your cart, and proceed to checkout. You can choose pickup or delivery options.
Can I pick up my online order at a SiteOne Stone Center branch? How does the process work?
Yes, when ordering online, select a SiteOne branch for pickup. You will receive an Order Confirmation email and an Order Ready notification when your order is ready to be picked up.
What do I need to bring when picking up my order at SiteOne Stone Center?
Bring a government-issued photo ID and your order number or the Order Ready notification email.
How long will my order be available for pickup after it is ready?
Orders are available for up to seven days from the first Order Ready notification email. Unclaimed orders after seven days may be cancelled.
Is local delivery available when buying online from SiteOne Stone Center?
Yes, local delivery is offered within 60 miles of the branch for most orders. Delivery charges may apply.
What nearby businesses could I visit before or after shopping at SiteOne Stone Center?
Nearby places include Fitness centers like HITZ Fitness and Personal Trainer Phoenix, restaurants like Taco Bell and Pizza Hut Express, and beauty salons such as Moda Pelo Salon Spa and Exodus Hair Salon. These options provide opportunities for fitness, dining, or personal care surrounding your visit.
How can nearby real estate and property management services be useful when visiting SiteOne Stone Center?
Nearby real estate services such as 3Key Realty Services and Bumbie Properties can assist customers interested in property investment or management, complementing landscaping supplies purchases at SiteOne Stone Center for property improvement projects.
Are there any nearby services for automotive repair or accessories close to SiteOne Stone Center?
Yes, 25th Street Automotive and River Outdoors offer automotive repair and tire services nearby, which could be convenient if you require vehicle maintenance while visiting SiteOne Stone Center.