Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Phoenix, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,392 reviews
5 stars
1,360
4 stars
488
3 stars
213
2 stars
102
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude or unresponsive.
Product Availability
Customers noted a lack of variety in certain product categories, particularly plants and specific items, leading to dissatisfaction.
Store Organization
The store's organization received criticism, with reports of disarray and difficulty finding assistance, although some customers found it easy to locate items.
Curbside Pickup
Curbside pickup service is highlighted positively, with many customers appreciating the efficiency and helpfulness of staff during this process.
Return Policy Issues
Several customers expressed frustration with the return policy and the handling of returns, particularly regarding missing items and customer service responses.
- JPJeffery Pinosky6 days ago5.0So I know that Lowe’s and Home Depot are in competition with each other, but I surely believe Lowe’s has more products, friendly staff, and an overall stand out feeling over Home Depot. I highly recommend.
- AFAbel La O FernandezNov 15, 20251.0I went in to purchase a palm sander and went to the customer service department in order to price-match the item against the same item shipped and sold by Amazon.com. The first manager said this was okay as long as it was shipped/sold by Amazon, but a second manager said this was not their policy and that they couldn’t price match. In Lowe’s Price Guarantee website, it specifically mentions: “we price-match items sold by Amazon.com but not by a third-party seller on Amazon.com.” My suggestion: order the item from Amazon and don’t waste your time trying to price-match in store.
- DDDeshjwonNov 11, 20255.0Ismael Pedro Moises from lumber definitely wonderful people are hard workers and will recommend everybody shop at Lowe’s store to get their tools
- JPJeff PinoskyNov 10, 20255.0Lowe’s is definitely set up differently from Home Depot. I go to Lowe’s because they have what I want. I highly recommend.
- FEFAY E.Oct 28, 20255.0Lowe's is a warehouse that doesn't feel like a warehouse. Knowledgeable, friendly staff. Fair prices.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Phoenix, AZ?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Phoenix?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary; for example, the store is closed on Thanksgiving Day and Christmas Day.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates about your order status.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's provides a variety of installation services such as appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, water heaters, windows, and more.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started via your Order History for shipment back, and in-store returns require proof of purchase at the customer service desk.
What nearby places can I visit while shopping at Lowe's in Phoenix?
Nearby you can visit places such as Starbucks for coffee breaks, Subway and Burger King for quick meals, and Goodwill for thrift shopping. These locations offer convenient options before or after your visit to Lowe’s.
Are there transit or courier services near Lowe's that can assist customers?
Yes, nearby there is a UPS Access Point location for courier and shipping services, which can be useful for customers needing to send or receive packages while shopping at Lowe's.
What other services or stores are located near Lowe's Home Improvement in Phoenix?
Nearby are various services including Minute Key locksmiths, Blue Rhino Propane Exchange, and fitness options like EOS Fitness. This makes the area convenient for diverse shopping and service needs.