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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Phoenix, AZ, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,414 reviews
5 stars
1,375
4 stars
490
3 stars
215
2 stars
103
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude service and long wait times for assistance.
Product Availability
Customers noted a good selection of products, but some expressed disappointment with limited availability in certain categories.
Delivery Issues
Numerous complaints were made regarding delivery problems, including delays and poor communication from the delivery team.
Store Cleanliness
The cleanliness of the store received positive remarks, although some customers reported dirty restrooms.
Overall Experience
Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others indicated they would not return due to negative experiences.
- SWSusan WilliamsDec 31, 20255.0Lowe’s has a great garden department. There is an amazing selection of both indoor and outdoor plants. The staff is very pleasant and helpful.
- RRRubix351cDec 29, 20255.0Lowes looks to have more and higher quality home improvement products and supplies than the competition.
- BHBrent hollingsworthDec 26, 20251.0This has got to be one of the worst Rocky parking lots I've seen across this country very rocky when you push carts of material or falls off like your off roaring. Lowes fox the stupid parking lot.
- SLSebastian LaTempaDec 19, 20251.0Ordering from Lowe's and trying to get my appliances delivered has been such an absolutely terrible experience I straight up don't even want to be a Lowe's customer anymore. Whoever manages their deliveries and communication to the customers is completely unprofessional and absolutely does not care about how poor their customer service is. It's home Depot or Best buy or another of the like over Lowe's after this horrible experience.
- SMStacy MaxwellDec 5, 20251.0HORRIBLE CUSTOMER SERVICE! We have spent HUNDREDS of thousands of dollars on a current build and the pro desk keeps telling us random days for delivery and continues to push it back again and again (after telling us the products are in stock). We have contractors WAITING for delivery and they just never show- the store manager Tom is doing nothing to help, avoids our calls- they do not care. The pro desk will straight lie to you when you ask for the manager- saying he’s on vacation- but yet when you call the front desk at the store- you’re told he is there he’s just in a meeting. Never spending this kind of money at Lowe’s ever again- this is our first and LAST build using Lowe’s!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Phoenix, AZ?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Phoenix?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary; for example, the store is closed on Thanksgiving Day and Christmas Day.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates about your order status.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's provides a variety of installation services such as appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, water heaters, windows, and more.
Can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started via your Order History for shipment back, and in-store returns require proof of purchase at the customer service desk.
What nearby places can I visit while shopping at Lowe's in Phoenix?
Nearby you can visit places such as Starbucks for coffee breaks, Subway and Burger King for quick meals, and Goodwill for thrift shopping. These locations offer convenient options before or after your visit to Lowe’s.
Are there transit or courier services near Lowe's that can assist customers?
Yes, nearby there is a UPS Access Point location for courier and shipping services, which can be useful for customers needing to send or receive packages while shopping at Lowe's.
What other services or stores are located near Lowe's Home Improvement in Phoenix?
Nearby are various services including Minute Key locksmiths, Blue Rhino Propane Exchange, and fitness options like EOS Fitness. This makes the area convenient for diverse shopping and service needs.