Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Phoenix, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,292 reviews
5 stars
1,317
4 stars
488
3 stars
187
2 stars
87
1 star
213
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness, lack of assistance, and unhelpful staff.
Product Availability
Customers reported issues with product availability, both in-store and online, leading to frustration when items were not in stock as indicated.
Store Cleanliness
Several reviews praised the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
Staff Knowledge
Feedback indicated a lack of product knowledge among staff, with customers expressing dissatisfaction when employees were unable to assist with inquiries.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with helpful staff members and good service, particularly in specific departments.
- AGAlejandro Gonzales3 days ago5.0Clean store. Helpful staff. Theresa helped me find exactly what I was looking for right away
- MRMiguel angel Acevedo rojas3 days ago5.0Muy buen servicio
- TTTonyNov 4, 20251.0Pesimo servicio turno nocturno nunca te atiende nadie
- EDEdgar DavilaOct 23, 20255.0Me gusta porque esta mas vacio que home depot y tienen lo mismo
- BABen ArnoldOct 21, 20253.0I'm a loyal customer. This location in Phoenix at McDowell and 75th. I may not go back to. I interacted with 5 different people, and all were rude.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Phoenix, AZ?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers appliance installation, flooring installation, cabinetry installation, HVAC installation, generator installation, window and door installation, and more home improvement services.
What are the store hours for Lowe's Home Improvement in Phoenix?
Monday through Wednesday: 5:00 AM to 9:00 PM; Thursday through Saturday: 6:00 AM to 9:00 PM; Sunday: 7:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's Home Improvement provide in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are also provided if your order status changes.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, start the return online and ship it back. For in-store returns, bring your proof of purchase or return barcode to the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places where I can grab food or drinks after shopping at Lowe's?
Yes, nearby you can find Wingstop, Starbucks, Subway, Texas Roadhouse, Pho Bowl Vietnamese Cuisine, and Golden Thai Kitchen for various dining options.
How can nearby services like Blue Rhino Propane Exchange and minuteKEY help me when visiting Lowe's?
Blue Rhino Propane Exchange allows you to easily swap propane tanks needed for grills, while minuteKEY provides quick locksmith and key services, conveniently located near Lowe's for your home project needs.
Are there financial services nearby for convenience when shopping at Lowe's?
Nearby financial service locations include Bank of America ATM, U.S. Bank ATM and Branch, Oportun for loans and financial advising, and Revolution Tax Solutions.