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Lowe’s in Phoenix, AZ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2501 W. Happy Valley Road, Bdg 40, Phoenix, AZ
85085, United States
Hours
Reviews
4.2
1,565 reviews
5 stars
905
4 stars
349
3 stars
112
2 stars
52
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude or unhelpful.
Product Availability
Customers appreciate the wide variety of products available, but there are complaints about items being out of stock or delivery issues.
Store Experience
The store layout and self-checkout system received criticism for being inconvenient, with some customers expressing frustration over long wait times for assistance.
Employee Knowledge
Some employees were noted for their expertise and helpfulness, particularly in specific departments like appliances and gardening.
Pricing Concerns
Several reviews mentioned that prices are higher compared to competitors, leading some customers to prefer shopping at Home Depot.
- MSMelissa SmithJan 5, 20264.0This rating is leaning positive only because of the employees who stepped in to help. Unfortunately, my repeated experiences with one employee at the Happy Valley location—Brenda at the returns counter—have been consistently negative. I’m a very loyal Lowe’s customer and spend a lot of time and money here. I understand store policies, but every interaction with Brenda has been unnecessarily difficult. She is consistently dry, dismissive, and unwilling to help. Rather than assisting or troubleshooting, she tends to make returns feel like the customer’s problem. A few months ago, I attempted to return caster wheels using my digital receipt and loyalty account. Instead of checking my purchase history, I was sent back to the aisle to find the item myself, only to be told the system couldn’t find it. I ultimately had to identify the issue on my own before the return was processed. Most recently, I tried to return storage totes purchased the day before that turned out to be too small. I was met with the same lack of empathy and simply pointed to the policy sign with “I can’t help you.” Thankfully, a supervisor stepped in, made an exception, and I ended up spending significantly more on replacement items. Lowe’s has many fantastic employees, which makes this contrast especially noticeable. I hope management addresses how the returns desk is handled, as one consistently negative interaction can overshadow an otherwise great store.
- AAArelyDec 31, 20255.0Friendly service with a wide variety of home and commercial material stores. Plumbers, landscapers, and all blue collars is a hub for you guys. Perfect for him DIYS and garden items including services such as tool rentals, floor installation, credit services, and general questions. Departments such as: flooring, lighting, plumbing, carpeting, wood, garden, and accessories for all home and garden needs.
- MTMara TovarDec 30, 20255.0Deer valley is for me the best store.
- EKEric KomendaDec 24, 20252.0I want to like this Lowe’s because it’s close and usually has what I need, but after several visits it’s just not a great experience. The biggest problem is customer service. It can be hard to find anyone to help, and when you do, it often feels like you’re bothering them rather than getting real assistance. Online pickup has been another pain point. For something that’s supposed to be quick and convenient, the wait times are way too long, with very little communication about what’s going on. The return policy also feels overly strict and unfriendly compared to other stores, which makes simple returns more frustrating than they should be. The store layout doesn’t help either. It feels awkward and clunky, and I often end up walking all over the place trying to find basic items. Because of all this, I usually drive an extra 10 minutes to the Home Depot instead—it’s just a better experience overall with faster pickups, easier returns, and more helpful staff. I’d love for this Lowe’s to improve, but for now it’s a solid 2-star experience.
- DSDad n SonDec 20, 20255.0Came today to buy a Christmas 🎄 this kids customer service was just amazing very professional well mattered i felt bad because I didn't have any cash on me so hopefully his supervisor will see this. Caleb is his name.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Phoenix offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, power tools, outdoor equipment, garden tools, and more.
What are the store hours for Lowe's Home Improvement in Phoenix?
The store is open Monday to Friday from 5:00 AM to 9:00 PM, Saturdays from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's in Phoenix offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided for any status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What nearby dining options are available around Lowe's Home Improvement in Phoenix?
Nearby dining options include Carl’s Jr., Red Robin Gourmet Burgers, McDonald's, Charleys Cheesesteaks, and Panda Express, offering a variety of fast food and casual dining.
Are there any nearby financial services to Lowe’s Home Improvement in Phoenix?
Yes, Desert Financial Credit Union, Desert Schools Federal Credit Union, and Bank of America Mortgage are nearby for your banking and mortgage needs.
What nearby health and beauty services can customers find near Lowe's in Phoenix?
Nearby health and beauty services include SMARTSTYLE beauty salon, Mens Lounge Barbershop, Elements Massage spa, SEVA Beauty day spa, and Nationwide Vision optometrist.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, flooring, doors, HVAC, lighting, roofing, and more to assist with your home improvement projects.