Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Phoenix, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2501 W. Happy Valley Road, Bdg 40, Phoenix, AZ
85085, United States
Hours
Reviews
4.2
1,553 reviews
5 stars
899
4 stars
344
3 stars
112
2 stars
51
1 star
147
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness while others are criticized for rudeness and lack of knowledge.
Product Availability
Frequent issues with product availability and delivery delays, leading to customer frustration.
Store Environment
Generally well-stocked and clean store, but some customers report difficulty finding assistance.
Employee Attitude
While many employees are friendly and helpful, some customers report negative interactions with staff.
Installation Issues
Customers have experienced problems with installation services, leading to dissatisfaction with the overall service.
- EFErin Francis1 day ago5.0Always a pleasant experience at this location. We came in today looking for a couple small things and ended up buying a washer/dryer set. Troy was absolutely amazing. He was so friendly, got us the best deal possible, and answered all of our questions. Lowe's is really lucky to have someone who goes above and beyond to make a personal connection with customers!
- BMB Mag4 days ago1.0After years of shopping at the local Lowe’s I will start driving the extra 10 min to the nearest Home Depot. I have experienced some of the most unpleasant, unprofessional and disrespectful customer service at this Lowe’s. A simple purchase of a washer turned into a month long battle with employees that are not empathetic and rude. Disrespectful in front of my children and given such a run around.
- CBChristina BrownNov 9, 20255.0This was the Happy valley Lowe's. And I have to say this place is awesome. I always get help there when I need it. Today I was looking for a grill and Austin and Leila went over and above in customer service to help me. I feel confident that my order will come in, be assembled, and be delivered to me as promised.
- JLJohnny LeybaNov 8, 20253.0OK place, way more expensive and the service was mediocre. Waited a long time for someone to come and open the product to purchase.
- TDTom DoepkeNov 3, 20255.0Great customer service. Highly recommend this Lowe's
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Phoenix offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, power tools, outdoor equipment, garden tools, and more.
What are the store hours for Lowe's Home Improvement in Phoenix?
The store is open Monday to Friday from 5:00 AM to 9:00 PM, Saturdays from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's in Phoenix offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided for any status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What nearby dining options are available around Lowe's Home Improvement in Phoenix?
Nearby dining options include Carl’s Jr., Red Robin Gourmet Burgers, McDonald's, Charleys Cheesesteaks, and Panda Express, offering a variety of fast food and casual dining.
Are there any nearby financial services to Lowe’s Home Improvement in Phoenix?
Yes, Desert Financial Credit Union, Desert Schools Federal Credit Union, and Bank of America Mortgage are nearby for your banking and mortgage needs.
What nearby health and beauty services can customers find near Lowe's in Phoenix?
Nearby health and beauty services include SMARTSTYLE beauty salon, Mens Lounge Barbershop, Elements Massage spa, SEVA Beauty day spa, and Nationwide Vision optometrist.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, flooring, doors, HVAC, lighting, roofing, and more to assist with your home improvement projects.