Extra Space Storage

4.8
368 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 4602 E Thunderbird Rd in Phoenix, AZ today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, vehicles are allowed in drive-up units, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
4602 E Thunderbird Rd, Phoenix, AZ
85032, United States

Hours

Reviews

4.8
368 reviews
5 stars
336
4 stars
11
3 stars
9
2 stars
2
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Marti and Stephanie received numerous praises for their exceptional customer service, being described as friendly, helpful, and knowledgeable.

Cleanliness

The facility is consistently noted for being clean and well-maintained, contributing to a positive customer experience.

Pricing Concerns

Several customers expressed dissatisfaction with sudden and significant rent increases, labeling them as unethical and unexpected.

Overall Experience

Many customers reported a great overall experience, highlighting the ease of the rental process and the supportive staff.
  • RF
    Rich Fly
    3 days ago
    5.0
    Staff was excellent, especially Marty. Never had any issues, day or night. Check-in and check-out of units was so good that I decided to get an even bigger unit, which might be worse for me - now I have to find more stuff to put in it. If you need storage space and this place has room, don't hesitate because it sells out quickly.
  • KC
    Keandre Copeland
    Jan 6, 2026
    5.0
    Marti was very helpful switching our storage unit from one to another. She was very quick & gave me all the information needed to ! Extra space storage needs more employees like her !
  • NB
    N. Bennett
    Jan 6, 2026
    5.0
    If you need a storage facility - this is your place! I was pleasantly surprised with the level of customer service we received (Marty the manager is awesome!) and the facility is very well maintained.
  • SD
    Sean Dempsey
    Dec 30, 2025
    5.0
    Five stars for Marty! She called to help me update my payment method and made the entire process seamless. She was super personable, hilarious, and just amazing to speak with. It’s rare to have such an upbeat experience with customer service—thank you for making my day!
  • SB
    Scott Bofamy
    Dec 26, 2025
    5.0
    I have two large units at this storage facility and keep them because the management and support is worth whatever it takes to keep them. Marty is the current manager and has made me dismiss any thoughts of looking for alternatives because the service is so good here! Thanks

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.