Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Peoria, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
25311 N Lake Pleasant Parkway, Peoria, AZ
85383, United States
Hours
Reviews
4.4
1,142 reviews
5 stars
772
4 stars
196
3 stars
63
2 stars
33
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, citing unhelpfulness, rudeness, and lack of responsiveness from staff.
Product Availability
Customers appreciated the wide selection of products available, often finding what they needed without issue.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing to a positive shopping experience.
Helpful Staff
Several reviews highlighted individual employees who provided exceptional assistance, making the shopping experience more enjoyable.
Installation Issues
Multiple customers expressed frustration with installation services, including delays and poor communication regarding appointments.
- BFBen Franklin2 days ago4.0I had very limited time and decided to drop in and pick up a lock. I needed a Schlage programmable door lock.. I have three of these locks at my home and I had recently replaced one. I decided to replace the other two. Since the locks are expensive, they keep them blocked up in a cage shelf. The person who I asked to get the lock out of the cage was extremely rude. I think he objected to having to break up his chat with a fellow employee to take care of me. Although I’ve been shopping at this location for many years, he insisted on carrying the locks to the cash register and making a great show out of turning me over to an associate to help me check out. I find it this location. If you do need help whoever helps you is going to be rude And domineering. Recently I bought some material to bridge floor between carpet and tile the person I spoke to told me I would have to hire contractor that there was no such product I then told him that I would just browse for a while and that he could go. within a moment or two I found exactly the material I needed and purchased it. Another time I was trying to buy a washer and dryer and may need to replace my current units but the person in appliances I spoke with was overbearing and rude. His response to simple questions was sort of don’t you know this stupid as how they work. I think usually courtesy in a store comes from the manager And in this store, I think, the manager approves hostility to customers.
- SSSandra SkNov 15, 20255.0Christian in Customer Service is awesome! Cheryl in self checkout is always ready to help anytime you come in and go through self checkout! James in plumbing helped me out with my purchase and loaded it for me! Great customer service to all these employees at Lowes off Happy Valley Peoria AZ.
- ASAidan ShortNov 4, 20255.0The staff was very helpful in helping us get some containers and finding replacement screws for a baby gate. I would like to recognize three employees: Cheryl who helped us at the register, she was kind and made the checkout process fast and smooth; a kind older gentleman with white hair asked if we needed help and promptly found the correct diameter and length bolt that we needed for a baby gate; and last but not least there was a young woman with blond hair who helped grab five big plastic tubs for us. We were at home depot before this and when we saw there were no bolt fitment devices we left. I said let's go to Lowe's, they usually have fitment guides. Not only that but this one had stellar staff, so we didn't have to figure it out, we got on our way even faster. You guys made Lowe's from a nice place to a awesome place! Keep it up!
- DHdebbie HNov 3, 20255.0A shout out to DEB in the Lake Pleasant location who helped us with resolving our window blind installation. She is the example of customer service!!
- PBPavel BulubenchiOct 14, 20251.0Just on a downward spiral Been to Peoria store Bought gas lines didn't need one Gave the cashier my lowes account Come back to return one and get two different ones The guy at the return said he can't help me because I didn't have the receipt It's this wrong or just cheese 🧀 I don't think they're good with customer Just a opinion I would try to not go there
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Peoria, AZ?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing essentials, outdoor equipment, gardening supplies, and home décor.
What are the store hours for Lowe's Home Improvement in Peoria?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Peoria offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if the status changes.
What is the process for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Home Improvement in Peoria?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more trusted names across various home improvement categories.
Are there any nearby services that can complement my visit to Lowe's?
Yes, nearby services include minuteKEY for key and locksmith services, Tide Cleaners for dry cleaning, and Salon 4 Suites for beauty and spa needs, which can be convenient to visit before or after shopping at Lowe's.
Where can I exchange propane near Lowe's Home Improvement in Peoria?
Blue Rhino Propane Exchange is located nearby, making it easy to exchange propane cylinders when shopping at Lowe's.
Are there any nearby pet stores near Lowe's in Peoria?
Yes, Pet Planet Lake Pleasant Crossing and another Pet Planet store are close by, providing pet supplies and services that customers might find useful during their trip.
What payment options are accepted at Lowe's Home Improvement in Peoria?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.