Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mesa, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,829 reviews
5 stars
1,558
4 stars
690
3 stars
228
2 stars
122
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times and unhelpful staff being common complaints.
Product Availability
Customers appreciated that the store often had the items they needed, but some expressed frustration over pricing discrepancies and issues with online orders.
Store Cleanliness
Several reviews highlighted the store's cleanliness and organization, contributing to a positive shopping experience.
Employee Assistance
While some customers received helpful assistance from staff, many others noted a lack of available employees to help when needed.
Military Discounts
Customers expressed disappointment with the military discount policy, feeling it was insufficient or poorly communicated.
- JNJason N.2 days ago1.0Horrible customer service. Went to buy a tote, and the size I needed was not stocked on the shelf with customer access, however, there were numerous located on the top shelf. I asked one employee if I could have someone get one down for me and he said he’d find someone, but never returned. I then asked a second employee who told me “it’s going to be a while, first I have to call someone, then they’ll have to block of the aisle, so…”, clearly not wanting to assist me. Needless to say I left & will just buy one on Amazon.
- TETaylor Eason3 days ago1.0Really disappointed in our experience with Lowe’s we purchased 2 windows last summer. Both of which turned out to be installed incorrectly as they began leaking this year with heavy rains. We called Lowe’s who said it was the window manufacturer’s (Milgard) fault and sent us there. We had someone from Milgard come out who said that we needed to call back Lowe’s as it was installed incorrectly and there was nothing wrong with the window itself. We call back Lowe’s who shared we were now out of the install warranty period even though the whole process started within the install warranty period. Disappointed as we have gone in circles trying to get help with our windows without success. We planned on replacing the rest of our windows and sliding glass door through Lowe’s prior to this but have changed our minds and will be taking our money elsewhere. I would not recommend purchasing from Lowe’s and will be sharing with family and friends as they use 3rd party installers and you will be left just like us.
- CSchuck spauldingNov 7, 20254.01 star given on November 7th. I'll edit as needed when I'm satisfied with outcome. I gave only shopped Lowe's giving up HD several years ago when the stopped the Vet discounts but since have it again. Had to use HD to get 5 boxes of stucco patch mix as Lowe's only stocks 1 if any. Ordered 5 bags one line with Lowe's on Oct 29th. Was expected th 4th. Today's the 7th of November but yet no one has contacted me. Apparently 1 bag was damaged by FedEx and only 4 delivery to the store on the 6th. This was all determined with the Lowe's complaint line since ya can't get the store to respond. So I'll continue to use Lowe's as again my only other option would be HD. I like the quality, the people and over all experience at Lowe's (Ellsworth store). See if I just and BS explanation or the straight up. And yiu would think the one bag that was damaged, would be replaced by one in stock to fulfill the order vs here's a store credit (and I'll use it I know). Ok, I'm done venting.. see what the outcome is. And its not the damaged thing, it's the customer service or lack of it that is frustrating. They should have in the least called Thursday when the delivery was made and said heads up. That's whats . irritating. November 8th came to store everyone was nice and cooperative. Explained the the situation after initially thought FedEx still had them. Once someone actually went to the receiving area low and behold there's the 4 boxes. And as suggested they took one from stock to complete the order. Although delayed by a few days I got the product I like vs HD's I don't like. Thumbs up to the folks this morning. But still only going to provide a 4 star on this review based on my inconvenience.
- AAAbeNov 5, 20251.0I got to inadvertently run a "test" of sorts on allll the Lowes on the Southeast of Phoenix. Ten in all. Quite simply, I was looking to see if they still had their display model of a specific appliance on clearance. It was question that required someone in appliances to know what I was talking about (which maybe 4-5 did without any explanation) OR for someone to physical WALK over to the appliances, and look for about 10 seconds. I'd say, half the Lowes responded well, were easy, and gave me my answer quickly. Half, were bad to awful. TWO, were absolute HELL ON EARTH. This location and the one on W Baseline Rd by South Mountain. THIS location though, wins for the WORST store I've ever had the displeasure of trying to get information from. First issue is that IF you can manage to get through to appliances, no-one answers. With every other stores (even the other bad location) after no-one answers, you get REDIRECTED back to a general representative, who then offers to transfer you again, or do a call back. This location had no such system. The call would simply ring and ring and ring. I called 4 times between 1pm and 3:30, letting the calls ring in appliances for around 25 minutes of REAL time waiting for someone to pick up. I called again, and got to a regular representative who told me they were "slammed back there" and that "only one person was working." I gave them my information for a call back, but instead of waiting, I drove 25 minutes to the store to just check for the item myself, since it was the ONLY location that never gave me a flipping answer. When I arrived, I found the appliance section COMPLETELY dead, not a SOUL in it, and couldn't find anyone working there. It took me all of 10 seconds to find the unit I was looking for had been sold, and I left. 25 minutes back home. I tried calling again just now before leaving this review, as I STILL hadn't gotten that call back. I knew my answer, but I was hoping to give them one final chance. Nothing. Anyways, probably the worst service I've ever had the displeasure of experiencing. I would urge Lowes leadership to find whoever was supposed to be working on 11/5/2025 in appliances and maybe mention it worth answering the phone (or whatever they want to do). Also, it's worth noting that general help could've EASILY walked over into appliances themselves and given me my answer, which at least 3 other Lowes representatives did. I asked them this during 2 of my calls, and both times they said they "couldn't." Seriously, go to ANY other Lowes or home hardware store over this location. I don't want to oversell anything, but it was simply the worst experience I've had trying to get an answer from a store that should take seconds. P.s. Change the freaking AI voice that makes you jump through fifty hoops just to talk to a real person. After having to fight through it for 10 stores, I nearly smashed my phone more than once.
- CHCraig HaberlerNov 4, 20252.0Lacking customer service today Tuesday Nov 4 at 10:xxAM. I called the Store on my cell twice from Aisle 39/Bay 20. Wanted folding table, and the inventory I wanted was boxed up on top shelf. After waiting through 2 “Help on Aisle 39” broadcasts about 25 mins, I roamed to the back aisle, grabbed a rolling 12’ metal ladder and proceeded back to Aisle 39. Ladder said “Employees Only” but oh well, like my parents taught me “if you want something done…do it yourself”. After I climbed the ladder and top of backstock shelf about 15’ up. Actually the item wasn’t the color I was hoping for. I might come back tomorrow, after the employees are less occupied with Election Day. Maybe they’ll have some properly available by then…
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mesa, AZ?
You can find a wide variety of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, hardware, home décor, kitchen essentials, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Mesa, AZ?
The store is open Monday through Saturday from 5:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What are Lowe's policies on returns and exchanges?
Most items can be returned within 90 days. For online purchases, you can start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Which payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, carpeting, decking, doors, flooring, lighting, plumbing, roofing, and more.
What nearby places can I visit after shopping at Lowe's Home Improvement in Mesa, AZ?
After your visit, you might enjoy nearby places like Sycamore Creek Park for outdoor activities, Lin's Grand Buffet for a meal, or Dickey's Barbecue Pit for American cuisine.
How can I easily find my way to Lowe's Home Improvement in Mesa using nearby transit or landmarks?
Lowe's is located near landmarks such as Muirfield Village and Bella Victoria. These can assist you in navigating to the store. For automotive help nearby, there are several auto repair centers including Affordable Automotive Repair and Murphy Family Auto Repair.
Are there services nearby that can complement my home projects from Lowe's?
Yes, nearby you can find Minute Key for key and locksmith services, Extra Space Storage for storage needs, and U-Haul Neighborhood Dealer for truck rentals, which might complement your home improvement projects.