Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mesa, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,555 reviews
5 stars
1,478
4 stars
558
3 stars
204
2 stars
88
1 star
227
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about poor service, rude employees, and lack of assistance.
Product Availability
Customers appreciated the wide selection of products available, but some expressed frustration over specific items being out of stock or miscommunication regarding product availability.
Store Experience
The store was generally described as clean and well-organized, although some customers reported issues with long wait times and inefficient service during busy periods.
Warranty and Returns
Several customers expressed dissatisfaction with the return policy and warranty service, citing strict policies and unhelpful responses when dealing with faulty products.
Positive Staff Interactions
Many reviews highlighted individual employees who provided exceptional service, going above and beyond to assist customers.
- BSBrett SNov 14, 20255.0This Lowe's is a wonderful location. It was not busy but had everything you would need to do whatever you would like. A very helpful crew also brought a great amount of knowledge to my project.
- KPKevin PattersonNov 14, 20254.0Staff was very friendly and helpful. Sadly thier member only discount on certain items. Only works online, and often changes daily. Would be nice if they state how long the special member discount lasts. Most other reputable companies do that.. Just as most offer free delivery to a local store for pickup.
- DSDave SlimNov 9, 20255.0I like to know discount area
- DDDanaNov 7, 20255.0This is a great store, great staff, friendly and clean. I also love their holiday section. They have everything from Christmas trees, ornaments, and stockings to outdoor lights and inflatables and so much more.
- JPJackie PurcellNov 6, 20251.0Bought a new elongated toilet seat, double checked measurements before going. Got a nice heavy duty on but it won't fit. Not the width/length but the long screws with nut won't fit thru the hole. Tried taking it back & she said no way, now that the screws are unwrapped it's a bio hazard. I tried to explain that it couldn't be installed but she could care less. Thinking Ace hardware next time!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mesa, AZ?
Lowe's offers hardware products, construction materials, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Mesa, AZ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery or in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account and receiving email updates about your order.
What installation services does Lowe's offer?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, showers, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring.
What payment options are accepted at Lowe's Home Improvement in Mesa?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there any nearby places of interest around Lowe's Home Improvement in Mesa, AZ?
Yes, nearby places include Minute Key and minuteKEY (key and locksmith services), Blue Rhino Propane Exchange, Black Rock Coffee Bar (coffee shop and bakery), 1st Emergency Pet Care, and New Mesa Dental Center among others.
How can nearby Minute Key and minuteKEY services help customers visiting Lowe's?
Customers can conveniently get key and locksmith services nearby at Minute Key or minuteKEY when shopping at Lowe's, helping with any lock-related needs during their visit.
What nearby dining options are available for customers visiting Lowe's Home Improvement?
Customers can enjoy refreshments or meals at Black Rock Coffee Bar, a nearby coffee shop and bakery, before or after their visit to Lowe's.
Are there any nearby pet care services available near Lowe's Home Improvement?
Yes, 1st Emergency Pet Care and Higley Groves Animal Hospital are nearby, offering emergency and regular veterinary services for customers’ pets.