Extra Space Storage

4.8
175 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 104 N Val Vista Dr in Mesa, AZ today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, multiple entrance/exit gates, non climate controlled units available, elevator access, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
104 N Val Vista Dr, Mesa, AZ
85213, United States

Hours

Reviews

4.8
175 reviews
5 stars
166
4 stars
2
3 stars
0
2 stars
1
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Jesse and Judy, received high praise for their helpfulness, professionalism, and friendliness, contributing to a positive customer experience.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, with many customers noting its superior condition compared to other storage facilities.

Pricing Issues

Some customers expressed concerns about unexpected price increases and unclear contract terms, leading to dissatisfaction with the overall pricing structure.

Mixed Experiences

While many reviews highlight excellent service and experiences, a few customers reported negative interactions and issues with management, indicating inconsistency in service quality.
  • TH
    Timothy Van Hoesen
    Jan 2, 2026
    1.0
    I rented a unit here in early 2025. When I arrived, a woman named Angelica was working, wearing a black ball cap. She made an odd comment, " If it's going to be me, you can use my bathroom, but if it's someone else you have to use the bathroom in the hallway." She also gave me a packaged lock that had been cut open and taped back closed. A few days later, I arrived at this location to find two groups had boxes piled up in front of the door and wouldn't let me go inside. I told Angelica immediately, to which she replied, "It's not your job to tell them what to do." I said, "I'm not telling them what to do, I'm telling them I have a right to enter." Next thing I know, Mesa police is there and tells me the manager wants me out, and doesn't need a reason. The next day I went to remove my stuff and got a message on the security door saying my access is restricted. After calling customer service, I was allowed back in to find the place was under new management. I photographed these people, at which time they called the police. When I eventually went to completely remove my stuff, the new manager told me to pay $25 to get the lock cut off, as I no longer had my keys, and said "I'm so happy you are doing better, but due to past issues you have to move out." When I arrived the next day to do so, a different employee told me the price is actually $20, and that he heard my story and it is "tragic." What's the deal guys? $40k now, $100m at settlement.
  • TF
    Tamra Farrington
    Dec 31, 2025
    5.0
    Brett was Outstanding! The best price around and He was honestly as nice and accommodating as possible. Definitely stop in and definitely check rates here compared to anywhere else in the Valley. Feels super safe and clean! 5 ⭐️s 100%. Thanks again Brett! 😀
  • KS
    Kody Shaffer
    Dec 22, 2025
    5.0
    Judy was amazing today she was so helpful and really knew her stuff! I’m very happy we decided to go with y’all today
  • EL
    Elias Lanham
    Dec 20, 2025
    5.0
    Welcoming, communicative, cleanest in the area. The staff are straightforward and professional, very fair prices too. Many spots will rip you off but extra space keeps it reasonable.
  • LL
    Lea
    Dec 4, 2025
    5.0
    This is by far the cleanest, most flexible, and most accommodating storage facility I’ve ever used. From the moment we moved in, every staff member has been incredibly friendly and welcoming. We rented a unit here for about two years, and unlike our experiences at other facilities, the rates were never raised unreasonably. When we moved out, Joshua was fantastic—he made sure we were fully taken care of and truly went above and beyond. His positive attitude is contagious. If I ever need storage again, I’ll definitely return to this location or choose this company. Thanks for everything!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.