Installation Service
Customers consistently praised the professionalism, efficiency, and thoroughness of the installation team, particularly WD and his crew.
Customer Support
While many customers had positive experiences with initial sales and installation, several reported significant issues with customer service and communication regarding warranty claims and repairs.
Product Quality
There were mixed reviews regarding the quality of the hot tubs, with some customers experiencing issues shortly after purchase, leading to dissatisfaction with the product's durability.
Sales Experience
Customers appreciated the knowledgeable and pressure-free sales approach, highlighting the helpfulness of staff like River and Matt.