Lowe's Home Improvement

4.1
2909 reviews

About

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Lowe’s in Goodyear, AZ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
13191 W McDowell Road, Goodyear, AZ
85338, United States

Hours

Reviews

4.2
2,682 reviews
5 stars
1,542
4 stars
597
3 stars
199
2 stars
96
1 star
248

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences reported; some staff were praised for being helpful and friendly, while others were criticized for being unresponsive or unhelpful.

Product Availability

Frequent complaints about items being out of stock or discrepancies between online inventory and in-store availability.

Return Policy

Customers expressed frustration with the return policy, particularly regarding holiday items and special orders.

Management Issues

Several reviews highlighted poor management practices, including lack of accountability and inadequate staff training.

Positive Experiences

Despite negative feedback, many customers appreciated the cleanliness of the store and the helpfulness of certain employees.
  • SH
    Stephanie Hess
    Jan 4, 2026
    5.0
    Husband and I went into Lowes just to look today. After the second employee came up to ask us if we needed any help, we both looked at each other and were happily pleased. By the time we left, 4 employees in different departments had asked if we needed help and the cashier wished us a pleasant day. This Lowes has the BEST employees. This is not the first time this has happened too. There's a reason why we drive to this Lowes versus others that are closer to our house. The employees here Rock!
  • JJ
    James
    Jan 3, 2026
    1.0
    I have been harassed about returning plants to the store for years policy is hassle-free returns with receipt
  • RL
    Rodney Lykins
    Dec 31, 2025
    1.0
    Horrible Christmas return policy…completely unused lights could not be returned as I went on a long-term business trip and could not return before Christmas. Apparently cannot return 2-3 days after Christmas…would be nice for someone to actually say that during checkout versus a large sign that no one ever reads. Fortunately, Home Depot has a normal return policy regardless of the holiday…
  • IA
    Ivan Alcantar
    Dec 24, 2025
    1.0
    They rang up the wrong set of washer and dryer. The dryer doesn’t work and to send the correct set, they want to charge me again and then issue a refund once the items returned are inspected. They made this mistake, not us. I’ll stick with Home Depot.
  • SJ
    Stacy Jenkins
    Dec 23, 2025
    5.0
    Management!! Amanda needs a raise!! It is the day before Christmas Eve - i don't need to tell you what that's like! And this gal was amazing. I had three items to order none that I could carry out of the store and she helped me purchase them, get them paid for and get it set up for me to pick up later. Just a darling woman! So patient and kind. I couldn't believe how quickly she got me in and out of the store! Give this lady a raise!

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.