Lowe's Home Improvement

Reviews

• JS

  Julie Sweet

  3 days ago
  1.0
  DO NOT use them for carpet instalation!!! I went round and round with them and then they canceled my order to have my rooms measured!! I don't understand what the difficulty was to get someone out to get an accurate measurement so I could order carpet!!! Now I am starting over!!
• SB

  Shawn Badger

  Mar 28, 2026
  3.0
  I used to love this store but now it seems they have forgotten they are a hardware store. You can no longer buy individual sockets, they have have a whole section devoted to clothes and they seem to have the the right parts. But i guess i can always go there to buy a T-shirt.....
• CD

  Candace Decker

  Mar 28, 2026
  4.0
  Great plants. Service is fine. We bought a stand alone freezer here and the credit card reader was declining two of our cards. My husband suggested the card reader was malfunctioning and eventually the staff member had us try another card reader. Worked the first time. But no sign was put on the broken one. So the next customer that tries to use the defective reader is going to be stuck trying to figure out what is going on. Then I noticed a sign that was posted near the register that reads "profanity and harassment toward our staff is not allowed". The fact that this sign had to be printed and displayed is a bit of a red flag. I think just a little more initiative on the part of the staff would eliminate customer frustration enough to not need signs like this.
• SR

  Summer Right

  Mar 7, 2026
  1.0
  Just attempting to bring the score down to its rightful number of crap. In fact, as I try and find as many places to post this experience as possible, I can see all the other horrible experiences everyone else has had. They should not have anywhere near four stars. Here’s what happened to me… Lowe’s will steal your money. They literally will take your money and not give you what they sold you. Back in October 2025 I paid nearly $5,000 to have my back door replaced. It still has not been done. They give me excuse after excuse on why the door has not yet arrived for install. I’ve been scheduled twice for a I’ve been scheduled twice for an actual install, and the installer goes to the store and tells me the door was the wrong one or the door wasnt there at all. They tell me they will call with an update and do not call. The store manager, Carla assured me she would check on this and follow up on Friday, she didn’t call. I called today (Saturday), was told she was there and they attempted to transfer, she didn’t answer, A regular store member got back on the phone and told me after the fact that she was unavailable, I left a message with them, still no call. The assistant manager, Alex, told me Lowe’s has zero responsibility regarding the install/door they sold me beyond collecting my money! This is unbelievable and absolutely the worst customer service I’ve ever heard of from any kind of sale or service. I go into the store to talk to them and they throw up their hands and tell me there’s nothing they can do because even though I paid in full to Lowe’s, they are not responsible for the door delay, nor are they responsible for installation nor are they responsible for making sure that the door arrives from the manufacturer. They offer me my money back but unfortunately because I’ve delayed this project by five months I cannot find a price that that’s anywhere in the vicinity of $5000 anymore since prices have gone up astronomically in that time frame. The only thing I can do is warn you not to go to this Lowe’s (or any Lowe’s since I’ve also spoken with the regional install manager Kelly Luffman - whom was actually rude to me when I asked what to do) and definitely do not ever do a project with them of any kind for home improvement. Buyers beware. They are thieves! Here’s a picture of my friend’s door that I ordered because I liked it, may never get it.
• KS

  Kate S

  Mar 7, 2026
  1.0
  Lowe’s will steal your money. They literally will take your money and not give you what they sold you. Back in October 2025 I paid nearly $5,000 to have my back door replaced. It still has not been done. They give me excuse after excuse on why the door has not yet arrived for install. I’ve been scheduled twice for a I’ve been scheduled twice for an actual install, and the installer goes to the store and tells me the door was the wrong one or the door wasnt there at all. They tell me they will call with an update and do not call. The store manager, Carla assured me she would check on this and follow up on Friday, she didn’t call. I called today (Saturday), was told she was there and they attempted to transfer, she didn’t answer, A regular store member got back on the phone and told me after the fact that she was unavailable, I left a message with them, still no call. The assistant manager, Alex, told me Lowe’s has zero responsibility regarding the install/door they sold me beyond collecting my money! This is unbelievable and absolutely the worst customer service I’ve ever heard of from any kind of sale or service. I go into the store to talk to them and they throw up their hands and tell me there’s nothing they can do because even though I paid in full to Lowe’s, they are not responsible for the door delay, nor are they responsible for installation nor are they responsible for making sure that the door arrives from the manufacturer. They offer me my money back but unfortunately because I’ve delayed this project by five months I cannot find a price that that’s anywhere in the vicinity of $5000 anymore since prices have gone up astronomically in that time frame. The only thing I can do is warn you not to go to this Lowe’s (or any Lowe’s since I’ve also spoken with the regional install manager Kelly Luffman - whom was actually rude to me when I asked what to do) and definitely do not ever do a project with them of any kind for home improvement. Buyers beware. They are thieves! Here’s a picture of my friend’s door that I ordered because I liked it, may never get it.

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