Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Gilbert, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,876 reviews
5 stars
1,080
4 stars
414
3 stars
146
2 stars
57
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; many customers reported poor assistance and unhelpful staff, while others praised specific employees for their helpfulness.
Product Availability
Customers expressed frustration with product availability and discrepancies between online and in-store inventory.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Self-Checkout Issues
Many customers dislike the shift to self-checkout, feeling it detracts from customer service and convenience.
Positive Experiences
Some customers had positive experiences with specific employees and appreciated the selection of products, particularly in the garden section.
- JTJake Turner3 days ago5.0Shout out to Hugh and Cannon. Two employees that made me literally feel like I was shopping with my own family! Super helpful, super knowledgeable and deserve a raise! Converted me from Home Depot. I’m a Lowe’s guy now!
- DPDan Pont5 days ago4.0I've been looking for a toolbox/workbench with drawers. Lowe's prices were significantly higher than Home Depot's. Selection was similar in both places
- ASAlice Scott6 days ago5.0I want to thank Mark at Lowe’s we had a situation, some items delivered to our home after we moved out of State. Mark did not hesitate to solve this problem. He went right over and got the items and processed a refund ASAP! Thank you Lowe’s and Mark! This level of customer service is nothing short of outstanding! I am a Lowe’s customer for life!
- KPKevin PattersonNov 14, 20254.0Friendly staff. However the members discounts which show online can't be gotten in store. This is not shown on website which makes it very misleading.
- CGCassandra GravesNov 10, 20254.0I usually love coming here for quick home repair stuff and I found a faucet I liked. The checkout was frustrating though the sale sign was confusing and the cashier made me take a photo just to confirm the price. They really need clearer signs and better customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands are available at Lowe's Home Improvement in Gilbert, AZ?
Lowe's offers appliances, bathroom supplies, building materials, flooring, lawn and garden equipment, tools, and more, including brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the store hours for Lowe's Home Improvement in Gilbert, AZ?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with holiday hours varying.
Does Lowe's in Gilbert, AZ offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, and you'll receive email updates about your order.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. For online orders, you can start a return online; in-store returns require proof of purchase at the customer service desk.
Does Lowe's provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, lighting, HVAC, and more.
What payment options are accepted at Lowe's in Gilbert?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby places can I visit when shopping at Lowe's in Gilbert, AZ?
Nearby you can visit places like Jersey Mike's Subs and Panda Express for food, QuikTrip for gas and convenience items, and Minute Key for locksmith services.
How can nearby locksmith services complement my visit to Lowe's?
If you need key or lock services after buying hardware or home security products at Lowe's, nearby locksmiths like AZ Locksmith Gilbert and Locksmith Gilbert AZ can assist you.
Are there nearby options for storage or automotive services close to Lowe's?
Yes, Public Storage and Life Storage - Gilbert offer storage facilities, while Sun Devil Auto nearby provides automotive repair and auto glass service.