Lowe's Home Improvement

Reviews

• FS

  Frank S.

  3 days ago
  5.0
  Their staff is friendly and helpful. I usually go at night, after office hours, and I've never felt as if they were trying to avoid me after a long day (very common in other hardware stores), on the contrary, they always make eye contact, smile and ask if they can help in any way. This kind of service makes a big difference.
• AK

  Angie Kahler

  6 days ago
  2.0
  I’ve been a customer of this Lowe’s since it opened. Today I went to the return counter with a return that was out of the 30 day window. Fine, I won’t get a refund, but that’s not the issue. The woman that initially helped me just stared at me after me explaining the situation. Then some other woman rudely butted in and came over while she was helping another customer, talked to me like I was 5 (with her eyes closed the entire time), and the manager that was actually the one who could make the decision just stood there and then said “I have to stick to the policy.” Which I get, but why, if you’re the manager, are you standing there watching your team act like this. That was probably the worst customer experience I’ve had at a store in a long time. If your customer service team doesn’t deliver at 9am when the day has barely started, that’s a leadership problem and I saw it first hand.
• SR

  Summer Right

  Mar 7, 2026
  1.0
  Just attempting to bring the score down to its rightful number of crap. In fact, as I try and find as many places to post this experience as possible, I can see all the other horrible experiences everyone else has had. They should not have anywhere near four stars. Here’s what happened to me… Lowe’s will steal your money. They literally will take your money and not give you what they sold you. Back in October 2025 I paid nearly $5,000 to have my back door replaced. It still has not been done. They give me excuse after excuse on why the door has not yet arrived for install. I’ve been scheduled twice for a I’ve been scheduled twice for an actual install, and the installer goes to the store and tells me the door was the wrong one or the door wasnt there at all. They tell me they will call with an update and do not call. The store manager, Carla assured me she would check on this and follow up on Friday, she didn’t call. I called today (Saturday), was told she was there and they attempted to transfer, she didn’t answer, A regular store member got back on the phone and told me after the fact that she was unavailable, I left a message with them, still no call. The assistant manager, Alex, told me Lowe’s has zero responsibility regarding the install/door they sold me beyond collecting my money! This is unbelievable and absolutely the worst customer service I’ve ever heard of from any kind of sale or service. I go into the store to talk to them and they throw up their hands and tell me there’s nothing they can do because even though I paid in full to Lowe’s, they are not responsible for the door delay, nor are they responsible for installation nor are they responsible for making sure that the door arrives from the manufacturer. They offer me my money back but unfortunately because I’ve delayed this project by five months I cannot find a price that that’s anywhere in the vicinity of $5000 anymore since prices have gone up astronomically in that time frame. The only thing I can do is warn you not to go to this Lowe’s (or any Lowe’s since I’ve also spoken with the regional install manager Kelly Luffman - whom was actually rude to me when I asked what to do) and definitely do not ever do a project with them of any kind for home improvement. Buyers beware. They are thieves! Here’s a picture of my friend’s door that I ordered because I liked it, may never get it.
• KK

  Katherine

  Mar 7, 2026
  1.0
  Worst home project experience I’ve ever had! Can’t get them to actually do anything even though I paid in full in October 2025!!! In fact they don’t even call me back!! I’ve spoken with Kelly Luffman, the regional installation manager, Carla, the store manager at this Lowe’s where I ordered from on Higley and Queen Creek, and Alex the assistant manager there, along with several untitled representatives. No one gives a single care that I still have no door that I paid for. They seem to be ok with taking my money and not following through. Not sure what to do beyond put them on blast. I went there because a friend had this pictured door installed through them a few years ago and I liked it. Wanted the same thing. Can’t find it elsewhere. Guess I can’t find it at all. Sure wish someone from Lowe’s would see this and actually care.
• KS

  Kate S

  Mar 7, 2026
  1.0
  Lowe’s will steal your money. They literally will take your money and not give you what they sold you. Back in October 2025 I paid nearly $5,000 to have my back door replaced. It still has not been done. They give me excuse after excuse on why the door has not yet arrived for install. I’ve been scheduled twice for a I’ve been scheduled twice for an actual install, and the installer goes to the store and tells me the door was the wrong one or the door wasnt there at all. They tell me they will call with an update and do not call. The store manager, Carla assured me she would check on this and follow up on Friday, she didn’t call. I called today (Saturday), was told she was there and they attempted to transfer, she didn’t answer, A regular store member got back on the phone and told me after the fact that she was unavailable, I left a message with them, still no call. The assistant manager, Alex, told me Lowe’s has zero responsibility regarding the install/door they sold me beyond collecting my money! This is unbelievable and absolutely the worst customer service I’ve ever heard of from any kind of sale or service. I go into the store to talk to them and they throw up their hands and tell me there’s nothing they can do because even though I paid in full to Lowe’s, they are not responsible for the door delay, nor are they responsible for installation nor are they responsible for making sure that the door arrives from the manufacturer. They offer me my money back but unfortunately because I’ve delayed this project by five months I cannot find a price that that’s anywhere in the vicinity of $5000 anymore since prices have gone up astronomically in that time frame. The only thing I can do is warn you not to go to this Lowe’s (or any Lowe’s since I’ve also spoken with the regional install manager Kelly Luffman - whom was actually rude to me when I asked what to do) and definitely do not ever do a project with them of any kind for home improvement. Buyers beware. They are thieves! Here’s a picture of my friend’s door that I ordered because I liked it, may never get it.

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