Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Gilbert, AZ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,997 reviews
5 stars
1,175
4 stars
454
3 stars
140
2 stars
60
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for being unresponsive or rude.
Installation Issues
Numerous complaints were made regarding installation services, including missed appointments, poor communication, and lack of accountability.
Product Availability
Customers appreciated the wide selection of products available, but there were also reports of issues with inventory and fulfillment.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
Many customers highlighted the expertise and helpfulness of staff, particularly in departments like garden and paint.
- SGSonia Groschel (Mrs. G)2 days ago4.0I went in to buy a dryer and was helped by Todd at the Gilbert store. Awesome service and delivery was set up next day! Inflation has definitely raised prices tremendously though.
- VGVanessa GarciaDec 31, 20255.0We had a great experience at Lowe’s working with Clay in the appliances department. He initially helped us order our washer and dryer and was incredibly helpful, answering all of our questions and making sure we felt confident in our purchase. When we ran into some shipping and backorder issues, Clay and the team were quick to step in and make things right. Good customer service is hard to find these days, but Clay truly delivered. He was personable, considerate, and went above and beyond to help us. We really appreciated him and the Lowe’s team.
- BPBrett PalmerDec 31, 20251.0Dear Lowe’s Management Team, I am writing to formally express my deep disappointment regarding a recent purchase and the subsequent failure of your delivery and installation service. As a loyal, long-term Lowe’s customer, I have always held your store in high regard; however, my recent experience has been entirely unacceptable. On December 19, I purchased a microwave along with professional installation services scheduled for December 29. On the day of the appointment, the third-party installer contacted me to state they could not fulfill the request because the microwave was missing from their inventory. When I visited the store seeking a resolution, I was told that no assistance could be provided until a manager returned from a break. Following a subsequent call to your corporate office, I was assured that a manager would contact me the next day to resolve the matter. It has now been three days since that promise was made. I have received no follow-up, no solution, and I remain without a functioning appliance. The lack of communication and the breakdown in your supply chain management are frustrating, but the lack of accountability from the store leadership is what I find most disheartening. I chose Lowe’s because of a perceived commitment to customer service—a commitment that has been absent throughout this ordeal. I am requesting an immediate update on the status of my order and a definitive timeline for delivery and installation. I trust that, given my history with the company, you will prioritize resolving this matter and restoring my confidence in your brand. I look forward to your prompt response
- BCBryce CampbellDec 29, 20251.0Ordered a dishwasher with installation. Got an email stating in two business days we would be contacted by the installer. It’s now 4 business days later so I called the store to figure out what’s happened. Lowe’s stated it’s their system that screwed up somewhere and they don’t really know why but it keeps happening. Their solution to this was to laugh it off and then gave me the number to call for the home installer so now I’m doing Lowe’s job for them. This is not the customer service I literally paid extra for. what a joke! After looking up the installer which is CRST home solutions I’m seeing 1.5 stars and all the reviews can’t believe Lowe’s uses them and how bad the communication is and the inability to keep scheduled appointments. No wonder Lowe’s is having me contact them because they can’t be bothered to their jobs and deal with their terrible contractors. I’m absolutely regretting going through Lowe’s for this.
- EBElizabeth Groch BaroiDec 1, 20255.0The Lowes on Higley Road is outstanding! We have been shopping here for three years now and cannot believe how pleasant, professional, KNOWLEDGEABLE the employees are. Whenever we shop, we always have questions. Compared to other improvement stores, these employees WANT TO HELP YOU. If they do not have the answer, they will find someone who does-quickly. A special shout out to Ashlyn, Dan, Tim, and Bodhi who assisted us with the purchase of several trees, soil, etc. They simply made our task so much easier! A final shot out to the wonderful woman in appliances who sold us a gas stove on Veteran's Day. (Forgive, I cannot remember your name! We are the ones who walked away and then came back, having decided to buy the gas stove.) THANK YOU for your kindness, expertise, and compassion!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Gilbert, AZ offer?
Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.
What are the store hours for Lowe's Home Improvement in Gilbert?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you of any status changes.
What brands can I find at Lowe's Home Improvement Gilbert store?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Moen, Kohler, Kobalt, and many more trusted brands.
Can I get professional installation services at Lowe's in Gilbert?
Yes, Lowe's offers a variety of installation services including appliances, blinds, cabinets, flooring, HVAC, lighting, roofing, and more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there convenient places nearby Lowe's Home Improvement for propane exchange?
Yes, Blue Rhino Propane Exchange is nearby for propane exchange needs, making it easy to get propane while shopping at Lowe's.
Where can I find food options near Lowe's in Gilbert after shopping?
Nearby dining options include Filibertos Mexican Restaurant, Mugsy Dogs, SUBWAY, Firehouse Subs, Tacos N More Gilbert, Barro’s Pizza, and Gelato 64 for dessert.
Are there any nearby services for key and locksmith needs around Lowe's Home Improvement?
Yes, minuteKEY and Minute Key locksmith services are located close to Lowe's, ideal for quick key duplication or lock services.