Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Casa Grande, AZ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1436 E. Florence Boulevard, Casa Grande, AZ
85122, United States
Hours
Reviews
4.1
1,856 reviews
5 stars
1,049
4 stars
416
3 stars
151
2 stars
64
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, with reports of rude staff and unhelpful management.
Product Quality
Several customers reported issues with product quality, including infestations in purchased items and defective appliances.
Staff Helpfulness
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge, indicating inconsistency in staff performance.
Store Condition
Customers noted cleanliness and organization in the store, although some mentioned issues with product displays obstructing aisles.
Delivery Issues
Multiple reviews highlighted problems with delivery services, including delays and lack of communication regarding order statuses.
- KDKathy DevinNov 10, 20255.0Very friendly and courteous.
- RMRicky MontanaOct 25, 20251.0This store has terrible customer service and even worse managers who with no friendly service. I bought a washer and dryer set and when I got it home and attempted install the dryer had a live mouse and feces in the vent and the washer had the bottom hose eaten by mice and nest underneath. We headed back to Lowe's and spoke to the manager Matt about the situation and he pretty much blamed us and that we were lying even though we have pics. Our house is brand new and we had to call pest control just incase a mouse got out without us knowing. Basically, we will refuse any kind of service to replace washer or dryer and may have mice.We did take pictures of the washers and dryers in lowe's and they have rat feces behind them all.So if you you don't want mice or rats at your home. Do not buy from Lowe's The customer service people and the management are not customer friendly in any way. Even though we spend over a $1000 on a washer and dryer with rats. I hope people will learn from this. Check your items that you purchase from Lowe's. If you do make sure they're not infested so you don't get sick from the biohazard that lowe's sales.
- RSRichard SkinnerOct 21, 20255.0Get anything here!
- BSBrooke SOct 18, 20251.0Customer service is subpar. Went to get an insulation machine, and the insulation - 30 bags, paid the deposit. After paying we got told it's broken. Then we get told oh you can go to Maricopa to get the machine. Which we live in AZ City, so another 20-30 minutes after already driving to Casa Grande.. Then get told, actually that one in Maricopa is broken too. They 'find one', and send us with it. We get home, and it keeps shutting off. So now we have lost the free rental for buying all the bags, and have no way of getting the insulation done. They should have communicated all these issues BEFORE we paid the deposit for it. Also a waste of buying the suite, and mask as it cannot be reused.
- AKAlexis KolbusSep 14, 20255.0The crew was very very helpful. I spent 1k there.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Casa Grande, AZ offer?
Lowe's Home Improvement offers products including appliances, bathroom supplies, building materials, electrical equipment, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, storage solutions, tools, and more.
What are the operating hours for the Casa Grande Lowe's store?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with specific holiday hours as noted on their website.
Does Lowe's in Casa Grande provide installation services?
Yes, they offer a range of installation services including appliances, flooring, blinds, cabinets, countertops, deck, doors, garage doors, lighting, HVAC, roofing, and more.
Can I pick up my online order at the Lowe's Casa Grande store?
Yes, in-store pickup is available. You will receive an email with pickup instructions when your order is ready.
Does Lowe's Casa Grande offer delivery and what payment options are accepted?
They provide delivery services and accept payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item at Lowe's Casa Grande?
Most items can be returned within 90 days. Online purchases can be returned starting from your order history, and in-store returns require proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement in Casa Grande?
Nearby you can find dining options like eegee's, Sonic Drive-In, Papa Murphy's, and Lucky Sushi and Chinese Restaurant. For automotive needs, O'Reilly Auto Parts, Firestone Complete Auto Care, and Giddens Tire Pros are close by.
Are there any nearby services to help with key and locksmith or banking near Lowe's Casa Grande?
Yes, Minute Key offers locksmith services nearby, and Western State Bank provides banking and ATM services close to Lowe's.
What nearby stores can I visit for additional hardware or home improvement needs?
Harbor Freight Tools is nearby for hardware and building supplies, while Pacific Pearl Market offers furniture shopping not far from Lowe's.
How can customers traveling to Lowe's Casa Grande use nearby transportation or car rental services?
Hertz Car Rental on East Florence Boulevard is nearby, making it convenient for customers traveling by rental car to visit Lowe's and explore the Casa Grande area.