Business Details
About
Self-Storage FacilitySpareBox Storage
Whether you’re in a big house or small apartment, we all tend to collect items over the years that take up an excessive amount of space. Now, you have a place for your items with SpareBox Storage. Rather than resigning yourself to clutter, you can stay organized, maintain an immaculate apartment/home and impress your visitors. If you have extra items post-move in, are in between moves, or just need a place to store your valuables, you can store with SpareBox Storage in full confidence knowing your belongings will remain safe and untouched. At SpareBox Storage, our customers always come first, so check out our self storage facility in Rogers, Arkansas and start renting today!
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.5
141 reviews
5 stars
116
4 stars
5
3 stars
5
2 stars
4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and responsiveness of staff members, highlighting individuals like Shawndres, Kedisha, and Vanessa for their exceptional support.
Price Increases
Numerous reviews expressed frustration over frequent and significant price increases, with some customers feeling that the increases were unjustified and poorly communicated.
Facility Condition
The storage facility was frequently described as clean, secure, and well-maintained, contributing positively to the overall customer experience.
Lack of Personal Service
Several customers noted a decline in personal service since the company transitioned to a more automated, kiosk-based system, leading to dissatisfaction with customer support.
- KSKandis Smith-CroomDec 9, 20255.0I could not remember or find my unit number or gate code- it has been over a month... Anyway, Shawndres was WONDERFUL in helping me access our unit. She was a life saver!! Thank you so much for you support, help and kind spirit😄
- DWDonald WindowsOct 18, 20255.0Miss kimberly was very helpful and she solved my problem today.Thank you so much
- VWVeronica “Vee” WindowsSep 15, 20255.0Kedisha was extremely helpful and listened carefully to our request while she took care of us. She understood our situation and without hesitation, she went above and beyond her position to make it happen! It truly made us smile because we knew our best interest was taken to heart! She’s an asset to SpareBox Storage, and we can’t thank her enough!
- MLMiranda LynnHealthJul 28, 20251.0Beware! I received a bill for a 34% price increase (second in a 12 month period). When inquiring about the increase, I was told they review every 4-9 months to increase rates. I stated that while a 5-10% annual increase is understandable and justified, 34% is not. I asked for specific reasons that would justify such a large increase from one month to the next. Inquiring twice, I even asked for a supervisor, but was told to call back, I was basically told, they couldn’t answer my question. I also noticed, during one of the inquiries, I was being billed $12 extra every month for insurance. Even though I provided insurance information the day I secured the unit. Unfortunately, when paying the bill, they don’t show a breakdown, just the total due. I asked to have the $12 removed from my current bill, and was told it wasn’t possible despite it being their error. I should be refunded/credited for the entire $144 that has been paid since they failed to properly input the information we provided. Instead of providing a legitimate breakdown for the unreasonable increase, and removing the extra insurance charge on the current bill as I requested, I was also charged a late fee for waiting 24 hours for a proper solution. So I just paid $100 for a unit when I committed to paying $68.
- CGCaleb GlennJul 28, 20255.0Yan from SpareBox storage was absolutely amazing, very responsive, very polite and helped me find what I needed quickly
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the access hours for SpareBox Storage in Rogers, AR?
SpareBox Storage is open daily from 6:00 AM to 10:00 PM.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through the website, at the on-site 24-hour rental kiosk, or by calling customer service at (833) 777-7273 for assistance.
Can I pay with cash at SpareBox Storage?
No, cash payments are not accepted. You can use credit/debit cards or mail a check or money order. Prepaid debit cards are also recommended for those who prefer cash.
Is insurance required for my storage unit?
Yes, SpareBox Storage requires tenant insurance or a protection plan to protect your belongings from events like fire, natural disasters, or burglary.
How does SpareBox Storage's contactless operation work?
There is no on-site property manager; customers use the website or 24-hour kiosks for rentals, payments, and managing their accounts. Assistance can be requested by phone for lock cuts or maintenance.
What types of payment options are accepted at SpareBox Storage?
SpareBox Storage accepts American Express, Discover, MasterCard, Visa, and payment by check or money order.
Does SpareBox Storage provide climate-controlled units?
Yes, they offer climate-controlled units that maintain temperatures between 55º and 85º Fahrenheit to protect belongings from extreme heat or cold.
What are some nearby places I can visit when using SpareBox Storage?
Nearby you can visit Blue Ember Smokehouse for barbecue, Fireworks City for shopping fireworks and hobby supplies, or Park Central in Lowell for a relaxing park outing.
Are there nearby facilities where families can find preschool services near SpareBox Storage?
Yes, Cadence Academy Preschool and Loyd's Little Land Preschool are nearby educational services suitable for families in the area.
How can nearby gas stations assist me when visiting SpareBox Storage?
Nearby gas stations such as Maverik and Kum & Go provide convenient refueling and refreshment options before or after your visit to SpareBox Storage.