Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jonesboro, AR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,191 reviews
5 stars
1,053
4 stars
510
3 stars
237
2 stars
117
1 star
274
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Product Availability
Frequent complaints about inventory management, with items listed as in stock but not available in-store.
Store Cleanliness
Numerous reviews highlighted issues with cleanliness, particularly in the bathrooms and overall store organization.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, many others noted a lack of available employees to assist.
Delivery Issues
Several customers experienced significant problems with delivery timelines and communication regarding their orders.
- TSthomas shulerOct 14, 20253.0My frustration is with the level of customer service I've experienced at this store. There always seems to be plenty of employees around, yet very few are actually able to help customers. It's especially disappointing in the paint department-employees there often act like they don't even see you standing there waiting for assistance.
- JKJudy KennonOct 7, 20251.0I ordered a refrigerator from Lowe’s in Jonesboro on a Sunday night ! Received an E-Mail confirming Monday delivery .. did not get delivered . I had to track down my appliance, finally found that it had been sent to the Searcy store & was told by them that they only delivered 2 days a week ! They actually wanted me to come pick it up I paid for delivery and was definitely not going after it My next day delivery turned into 7 days !!! I will NEVER use Lowe’s again ! I talked to probably 6 different people and from all of those only person returned my call to help me ! So please do not expect good service from Lowe’s ! I personally will never use them again . And for all my time spend on their miss-up they e-mailed me a 25.00 gift card. 😂😂😂😂😂
- ACAustin CarpenterSep 13, 20255.0Willie was busy and he found the time to answer all the questions I had. Is by far the most helpful person at Lowe's. And he puts the customer first. I'll be returning anytime I need something.
- SDSamantha DouglasAug 17, 20255.0Josh, helped us buy a fridge today, and bull in customer service have amazing costumer service skills!
- CHCatrina HillAug 15, 20252.0I need more people on the floor to help you
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Jonesboro offer?
Lowe's offers hardware products, appliances, paint, tools, flooring, plumbing supplies, outdoor equipment, and installation services for home improvement and DIY projects.
What are the store hours for Lowe's Home Improvement in Jonesboro, AR?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates.
What payment options are accepted at Lowe's in Jonesboro?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide assistance with product installation?
Yes, Lowe's offers various installation services including appliances, flooring, doors, cabinets, HVAC, and more to support your home improvement projects.
Are there languages other than English supported at Lowe's Jonesboro store?
The store supports English, Spanish, and provides in-store translation services for other languages as needed.
What are some nearby places to Lowe's Home Improvement in Jonesboro where I can find food options?
Nearby food options include Panda Express, Curry Leaf Indian Cuisine, Golden Corral Buffet & Grill, Teriyaki Madness, Chicken City, and Western Sizzlin where you can grab a meal before or after shopping.
Are there fitness or recreational facilities near Lowe's in Jonesboro?
Yes, Orangetheory Fitness Jonesboro is located nearby, offering gym and boot camp workouts if you want to stay active during your visit.
Where can I find additional home decor and furniture stores near Lowe's in Jonesboro?
Ashley HomeStore and Home Outlet are nearby options for home decor and furniture shopping, complementing what you find at Lowe's.