Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jacksonville, AR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,747 reviews
5 stars
971
4 stars
404
3 stars
154
2 stars
61
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and stock, leading to frustration when items are not found or orders are mishandled.
Store Cleanliness
The store is generally noted for being clean and well-organized, although some reviews mention dirty conditions and broken carts.
Staff Assistance
Many customers express difficulty in finding staff to assist them, with reports of employees being preoccupied or unhelpful.
Pricing Concerns
Several reviews indicate that customers find prices to be high, with some expressing dissatisfaction over perceived value.
- SSSandra StricklandNov 17, 20255.0The service was great and I was so impressed with help I reviewed with my new door
- KOKenneth OlmsteadNov 12, 20251.0For a store that’s less than 2 1/2 miles away from an Air Force Base. Their support and communication is absolutely horrendous. Customer service is no better. Call and talk to anyone you get hung up on at least three times. Trying to find something in the store, they run you in circles.
- ZEZoe EggenspergerNov 5, 20255.0I have to give this place a shout out. Specifically Jacob in the lumber department! I came by needing a piece of plywood for a work project. Within 30 seconds of walking in, he asked me how he could help and what I was looking for. When we realized that what I needed was on a top shelf, he went through the trouble of getting a forklift, a spotter, and closing down the area for me so he could get what I needed. After doing all this, he helped me bring it out to my car and made absolutely sure (even double and triple checking) that it would be secure in my drive home. Not once during my whole visit did he show anything other than enthusiasm, politeness, and a willingness to do his job and go above and beyond while doing so!
- MMMichael McKinnieNov 4, 20252.0Not a good experience today. I honestly wasn't bothered that my short errand was extended by a mistake at the register, but while correcting the billing the employee kept making comments to the effect of "I knew these pots were overpriced but not *that* much." I was made uncomfortable. I have bought plastic plant containers from a Lowe's before that resisted ultraviolet light on my porch for several seasons, and up to that point I fully expected that the ones I bought today would earn their price with comparable reusability. I don't want pots that disintegrate into harmful microplastics after a month outside, you know? Everyone hates that. I'm just trying to do a simple task to repot my aloes, but how could I have any confidence in the quality of my new pots when the person selling them does not? In hindsight I should've just asked for the whole transaction to be refunded and left. I don't know if the new pots will work out or not yet, but I do already feel regret for having stopped by this particular location. Please remember that your customers have options and words alone can create buyer's remorse out of nothing at all. The employees were polite and the facilities were clean, though. It's not a wretched place, so I'll still give it two stars, but if the employees don't believe they're doing business in good faith then neither do I of course. Trust is so important; I felt I had to come speak on this interaction.
- LBLeray BojanglesOct 13, 20251.0I purchased a bag of concrete on 10/7/25 at 6:00 pm at the Jacksonville location, I was in a motorized shopping cart because I have a bad leg. The nice lady up front helped me and radioed to the guy in lumber to help me load the 60 pound bag into my car & informed him I have a bad leg and can't lift it, I pulled around to lumber in my car and he never showed up to my car, so I used my crutches & stumbled inside & he was just standing there when I approached him and let him know what I was there for them he got an attitude with me & told me that they don't load things that late & next time time I better come during regular business hours. His name was Marcus. He's a Very rude disrespectful individual!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products does Lowe's Home Improvement offer?
Lowe's offers paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's provide for installation?
Lowe's provides installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, garbage disposal, generators, gutters, flooring, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks, smart home devices, tile, toilets, vanity, washers and dryers, water filters, windows, roofing, fences, and more.
Where is the Jacksonville, AR Lowe's store located and what are its operating hours?
The store is located at 2301 T.P. White Drive, Jacksonville, AR 72076. It is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when status changes occur.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online through your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any nearby places I can visit before or after shopping at Lowe's in Jacksonville?
Nearby places include Roma Italian Restaurant for dining, Minute Key for locksmith services, and Blue Rhino Propane Exchange for propane needs, which can be convenient stops around your Lowe's visit.
Is there a place nearby Lowe's where I can get a haircut or grooming services?
Yes, Throatcutters Barbershop, Fantastic Sams Hair Salons, and Dapper Than Grooming Lounge and Salon are nearby options for hair and grooming services.
What are some nearby fitness or recreational options around Lowe's in Jacksonville?
Nearby fitness and recreational options include Planet Fitness gym and Sweat More Fitness Studio, great for a workout before or after shopping at Lowe's.