Brand Certified
Lowe's Home Improvement
3.9(3037 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
300 Corner Stone Boulevard, Hot Springs, AR
71913, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(501) 525-2233
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/AR-Hot-Springs/0597
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Hot Springs, AR is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
300 Corner Stone Boulevard, Hot Springs, AR
71913, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.9
3,037 reviews
5 stars
1,489
4 stars
649
3 stars
337
2 stars
151
1 star
411
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for helpfulness, while others were reported as rude or unresponsive.
Delivery Issues
Numerous complaints about delivery delays, incorrect items, and poor communication regarding appliance orders.
Store Experience
In-store experiences varied; some customers appreciated helpful staff, while others faced long wait times and disorganization.
Phone Communication
Significant frustration expressed over the inability to reach the store by phone, with many customers reporting calls going unanswered.
- DMDenise McRoberts1 day ago1.0I ordered a refrigerator from Lowe’s and the experience has been extremely disappointing. The first delivery arrived, but the refrigerator did not work at all — the compressor failed immediately upon installation. A replacement was scheduled, but the second delivery was even worse. The refrigerator arrived dented, appeared to have been dropped on the corner, and was missing the male power plug needed to even connect the unit. Since then, I have called Lowe’s four separate times trying to resolve the issue. Each attempt started with the AI assistant and was transferred through multiple representatives, yet I was never able to reach anyone who could actually help or take ownership of the problem. It has now been three weeks since I paid for a refrigerator, and I still do not have a working appliance. The lack of quality control, delivery handling, and customer support has made this a very frustrating experience. I expected significantly better service and accountability from Lowe’s.
- SBSheryl BradleyFeb 19, 20261.0I will never purchase another thing from Lowe’s! I’ve been trying to reach them since early morning (it’s 3:00pm) and no one answers!!! My 800.00 appliance was supposed to be delivered and it never made it and no call today! I would like my 800.00 back!!
- RHRaymond HaynieFeb 18, 20261.0I was rudely treated by a “robot” By the name of Annette at the “lack of customer service counter”. Poor Appearance (wet uncombed hair,etc) . I tried to exchange a unopened hook that I’ve had probably 100 days (I found out Lowes’s has a 90 return policy which I understand) however, after Finding out, Annette said, “it’s yours, we’re not exchanging or refunding”. A “cold and no empathy response”. Also, slow service because she was visiting with another store employee
- KTKlovis TuckerFeb 17, 20261.0Feels like I got swindled. I needed a fridge for pick up, went into store at 545 pm got to talk to a girl in appliance dept. She checked what was in stock and found a fridge I could grab same day for 1099, I said ok I want that let me call my friend and get a truck here. She said thats fine but she leaves in 10 minutes so Danny or Daniel or whatever his name is in appliances would help me and I agreed. I waited in line for him for almost a literal hour along with other customers as he worked a sale with a couple and he never called for help as the line grew. When it was my turn I told him which fridge I wanted that was confirmed in store and he said it sold. Sold? I've been in line for it this entire time and confirmed I wanted it! Then he said all they had for me to pick up was a 1699 dollar fridge or id have to wait a week for delivery. Feels like he lied to me just for a bigger sale knowing I needed one same day amd wouldn't let my buy the one I had confirmed was in store already. Shady practices I refuse to recommend anyone here and will tell everyone how shady this is!
- MRMorgan RuizJan 29, 20261.0My husband and I have almost trusted Lowes, and have purchased all our home appliances from here (2 washers, 2 dryers, 2 fridges, stove, microwave, weedeater, ect) The last time we bought a fridge (Dec 2023), we were talked into buying 5 year protection plan. It made since to me since we were on our second fridge, and thought it was a smart move. Boy was I wrong...what a joke! Our new fridge stopped cooling Dec 10th 2025, and we lost all our food. I have twin boys at home so it is important that I have a fridge in order to keep healthy food and also school lunches, snacks. I immediately submitted a claim under our protection plan, and still waiting today! This fridge is barely 2 years old and it should not be broken anyway! We have emailed, called, and also stopped by the store. Customer service is a joke. I have heard no compassion or gotten any help whatsoever. Even asked for my money back on what I paid for protection plan, and I would file a claim with our personal insurance...still nothing. I have tried to be understanding, but absolutely no communication or compassion or this period of time...I am at my wits end! If they were in my shoes, and living without a fridge for over 2 months, they would not be happy either. Who can afford to buy a fridge every 2 years?! And who can live without a fridge for months?! I am beyond disappointed, and have told all my family/friends/business owners about this horrible experience. Better believe I will NEVER shop at Lowes again! It is very clear Lowes only cares about making the sell, and does not care at all about customers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Hot Springs, AR?
Lowe's offers appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Hot Springs?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account and you will receive email updates about your order.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Kobalt, and many more trusted brands.
What payment options does Lowe's accept at their Hot Springs location?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's provide installation and assembly services?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, lighting, HVAC, and more, as well as assembly services.
What are some nearby places I can visit when shopping at Lowe's in Hot Springs?
Nearby places include Blue Rhino Propane Exchange for propane needs, Kirkland's for home décor, and Petco Animal Supplies if you have pets.
Can I find key and locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key, which offer key and locksmith services, are located near Lowe's in Hot Springs for your convenience.
Are there shopping destinations close to Lowe's in Hot Springs for a complete outing?
Yes, nearby shopping options include T.J.Maxx for clothing and accessories, Shoe Carnival, and Old Navy for women's clothing, making it easy to combine your Lowe's visit with other shopping needs.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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