Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hot Springs, AR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
300 Corner Stone Boulevard, Hot Springs, AR
71913, United States
Hours
Reviews
3.9
2,740 reviews
5 stars
1,334
4 stars
608
3 stars
307
2 stars
130
1 star
361
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or indifferent.
Product Availability
Customers appreciate the variety of products available, but there are complaints about incorrect orders and delivery issues.
Store Environment
The store is generally clean and organized, but some customers find the layout inconvenient and cluttered.
Phone Support
Numerous complaints about the inability to reach the store by phone, with many customers expressing frustration over unanswered calls.
Pricing
Prices are perceived as high compared to competitors, but some customers find good deals on appliances.
- MBMike bunn3 days ago1.0Bought a washer and dryer set and had it delivered and got 2 washers then I call them 10 times now and no one answers when I call all I get is the stupid AI that thinks she knows how to help!
- MCMichael corkerNov 15, 20253.0This place has no checkout customer service. One employee standing in front of self checkouts playing on their phone. Few weeks ago, I went to get checked out cause the light was on. But neither of the 2 employees came over. One even looked at me and went back to talking to the other employee. So I went to contractors checkout. I guess self checkout is all Lowes knows.
- JBJustin BogardNov 13, 20255.0Good place with great workers that are actually willing to help. Jessie deserves a raise and the cutting saw needs a new blade. I highly recommend this place
- DTDavid ThigpenOct 30, 20255.0REVIEW UPDATE: I took the 1-800 phone number provided by the feedback from my original Review and got fantastic results. I appreciate the timely response from my post. I got in touch with an Associate and was able to set up a home delivery of a new ice maker to replace the original broken appliance. My Intake person and the Home Delivery guys were fantastic. I do not understand why it took a Google review to get a fair result but I do appreciate the ending. I got a fair result to a fair complaint. Thank you Lowe's. ORIGINAL REVIEW: I purchased a refrigerator and ice maker at Lowe's Hot Springs. I shop there often and have had good results. The refrigerator is fine. The ice maker has not worked since the day I purchased the appliance. I have physically gone to Lowe's and had zero luck with assistance. No one knows anything about my steps to replacement or repair. I called the 1-800 phone and they suggested I get a local repair company. I am beyond frustrated. I just called the HS store for the tenth time and as usual I get the automated system to the department but no one will answer the phone. It is a roll of the dice to purchase a major appliance from them is my thoughts at this time. I hope you have better luck than I have had with this Lowe's.
- KDKen DickersonOct 23, 20255.0This visit was the first time in YEARS that I've had even decent service. I wish I had gotten the two gentlemen's names, so I could properly thank them. These two went way above and beyond to help me get what I needed, which required them having to find a forklift and get a pallet down from two aisles over from where the product should have been stocked. I wish I could say the same about my visit today (2 days later), but no less than five employees walked past me without so much as a simple "hello." Thankfully, I didn't need help with my well over $100 purchase.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Hot Springs, AR?
Lowe's offers appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Hot Springs?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account and you will receive email updates about your order.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Kobalt, and many more trusted brands.
What payment options does Lowe's accept at their Hot Springs location?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's provide installation and assembly services?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, lighting, HVAC, and more, as well as assembly services.
What are some nearby places I can visit when shopping at Lowe's in Hot Springs?
Nearby places include Blue Rhino Propane Exchange for propane needs, Kirkland's for home décor, and Petco Animal Supplies if you have pets.
Can I find key and locksmith services near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key, which offer key and locksmith services, are located near Lowe's in Hot Springs for your convenience.
Are there shopping destinations close to Lowe's in Hot Springs for a complete outing?
Yes, nearby shopping options include T.J.Maxx for clothing and accessories, Shoe Carnival, and Old Navy for women's clothing, making it easy to combine your Lowe's visit with other shopping needs.