Brand Certified
Lowe's Home Improvement
4.0(2640 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8001 Rogers Avenue, Fort Smith, AR
72903, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(479) 452-6000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/AR-Fort-Smith/0462
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Fort Smith, AR is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,640 reviews
5 stars
1,338
4 stars
597
3 stars
277
2 stars
127
1 star
301
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery delays and lack of communication regarding order status.
Product Availability
Customers appreciated the variety of products available, but there were issues with incorrect items being delivered or items not being in stock.
Store Cleanliness
Generally positive remarks about the cleanliness and organization of the store.
- MMMarc MolellaFeb 24, 20261.0Now I know why customer service is so horrible, when the assistant manager offers no solutions, only more problems, it makes sense as to why none of the associates that work under him would have any solutions. I placed an order last week, that was delivered except 1 item that needs to be installed before anything else can be used, the store was supposed to call and confirm, instead they canceled the item, without informing me, and have zero solution, or want to try and help a customer that orders thousands monthly via Lowe’s pro. I ordered a fridge last October with a 3 year extended warranty that arrived damaged, and Lowe’s told me to call the manufacturer even though it was there issue, I did and still have no solution months later, and now am told there is nothing they can do because it was months ago. A $3000 refrigerator damaged, and a $1250 order misappropriated. No concern, no solution, only more problems for the customer with no regard or sign of sympathy. What a shame.
- KRKim RealFeb 14, 20265.0Thanks Josh! Went to Lowe's 2-13-26 for a specific item. Josh was SUPER helpful. He went out of his way to find the item & get it off of a high shelf for us. He was busy filling orders but took the time to help & was friendly about it. Excellent customer service from Josh! 10/10
- JPJana PettyFeb 13, 20261.0Bought a maytag washer from Lowes in Ft Smith on 2/13/26. I washed three loads of clothes. This morning, I wanted to wash sheets, the lid locked and it started flashing lights and would not run. I called the store and was told the manager would call me back. No call was received but I received an email that they scheduled a pick up for Monday morning. I called the store and asked if they would bring a replacement with them. I was told no, I would have to come into the store and talk to management. This makes no sense. Edit....on 2/15/2026 I received 2 emails and a phone call that a delivery was scheduled between 4:30 and 8:30 pm on 2/16. I thought great, they're going to bring me a replacement when they do the pickup. I called the number you posted this morning at 7 AM CST. I spoke to Ariel in the extended protection department. Ariel said he couldn't help me, I would need to call the store. I called the Ft Smith store and spoke to James. I gave him the order number in the email that said there would be a delivery of a replacement washer. He said it was not a delivery but to pick up the washer with the lid locked with my stuff still inside. So, at this point there is still no resolution. 2/17/2026 the washer was picked up last night about 7:30 PM. He was very nice and respectful. He called when he arrived as it was dark to let me know he was there to pick it up. My items inside the washer are gone forever. Now, I'm waiting on Lowes to credit the money back to my card so I can buy another one. I planned to buy the matching dryer and a dishwasher when my taxes came back. I doubt very seriously that I'll buy from Lowes again.
- AHAaron HolleyFeb 3, 20261.0the guy who sold us the washer and dryer was great very knowledgeable and explained everything great. This is more directed towards the delivery services, what’s the point in the ridiculous 4 hour window if they’re going to show up before the time frame slap a reschedule paper on the door and leave.
- PTPaula TreadawayJan 21, 20262.0First I could not get consisten help selecting paint for walls and ceiling. The guy just said I think it's 2 or 3 aisles over to the right. Ok 2 or 3 aisles from where? He.pointed to aisles. I picked out paint for the walls but couldn't find ceiling paint. I went back to him and he said on the aisle you were.on. I go back, another t her associate showed me where it was. I showed the color I wanted to First associate he rolled his eyes and sighed. Qell it was wrong color so I take it back and assured I now had cir I wanted. Nope it was too dark I asked for very very light gray and is dark gray. Took that gallon of paint to Ace and they remixed to lighten and turned out perfect color. And customer service at Ace was excellent. I am so sorry I inconvieaned Lowes although they couldn't get my order right the second time. Good luck.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Fort Smith, AR offer?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. Services include installation for appliances, flooring, blinds, cabinets, decks, HVAC, and several other home improvement needs.
What are the store hours for Lowe's Home Improvement in Fort Smith, AR?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary; for example, the store is closed on November 27 and December 25.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will notify you of any changes to your order status.
What are the payment options accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer in-store pickup or delivery services at the Fort Smith location?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, begin a return via the Order History on Lowes.com. For in-store returns, provide proof of purchase at the customer service desk.
Are there nearby places where I can get propane exchanged when shopping at Lowe's Fort Smith?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient to exchange propane tanks while shopping for your home improvement needs at Lowe's.
Are there any nearby dining options for customers visiting Lowe's Home Improvement in Fort Smith?
Yes, nearby dining options include Geno's Pizza, Taco Bell, Jimmy John's, IHOP, Pad Thai Cuisine, and Tommy's Seafood & Steakhouse, offering a variety of cuisines for visitors to enjoy before or after shopping.
Where can customers find locksmith services near Lowe's Home Improvement in Fort Smith?
Minute Key and minuteKEY locksmith services are located nearby, providing quick access to key duplication and lock services if needed during your visit to Lowe's.
What brands and special promotions can customers expect at Lowe's Fort Smith?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, and more. Customers can find great deals and coupons through the Lowe's app and website for savings on quality hardware and home improvement products.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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