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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Fort Smith, AR is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,497 reviews
5 stars
1,257
4 stars
583
3 stars
270
2 stars
112
1 star
275
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive employees.
Product Availability
Customers appreciated the wide selection of products but expressed frustration over stock issues and delivery delays.
Store Cleanliness
Generally positive feedback on store cleanliness and organization, though some noted disarray in specific sections.
Employee Knowledge
While some employees were commended for their knowledge and assistance, others were criticized for being unhelpful or uninformed.
- DADorothy Alsup5 days ago5.0Staff was great, stopped what they were doing and took me to the item I needed. Very helpful and friendly.
- FRFrankie R.Dec 27, 20251.0Bought washer and dryer 12/17/25 Was soonest delivery 12/27/25. The night before, 12/26/25, Got text that delivery would be from 3:30 to 7:30 pm. I called and asked for a daytime delivery, as I live alone in the country and there are two gates To navigate, one very narrow. My yard is not easy to navigate at night also. Told no. Also told to expect mine to be closer to 7:30. As my location was the farthest. Displaced, I agreed. After realizing I paid a delivery fee and a fee for them to pick up the old appliances I called back and asked if we could change the delivery date for sometime the following week so that I could have a daytime delivery. No, cannot promise. I asked what they did for people who worked in the afternoons and evenings And got no answer. I tried every way to negotiate a daytime delivery and neither of the two people I spoke with, although polite would guarantee me daytime delivery. If mine was the farthest, why not start with me. I will now shop locally, pay more, but I will not be told when a delivery is made to my House when I pay for it.
- GMGlenda McnattDec 22, 20251.0They have the worst employees. They don't care if they sell anything or not. We went to buy a dryer the guy wasn't very good at helping at all we went to customer service to pay for it. They never said thankyou never told where to go to pick it up. Stood up front for 40 minutes waiting for them to bring it .Finally we went back to the appliance Department the employee said pick it up by the middle door he Finally brought it out to us helped load it never said thankyou never explained anything about it or about warranty. Lowes has really gone down hill.
- HSHeather SharplesDec 11, 20255.0What a great store!! Amazing customer service today. We went to many different departments today and just had the best service. Thanks!!
- STStefani TuckerDec 2, 20251.0Ordered flooring, go the notification it was ready and when i got there they only gave me the underlayment pad. I asked where the floor was the manager told me it would be a 4 or 5 days, i said why it said you have it in stock now she said she dont know and wouldnt help me further. Talked to customer service on the phone and it said it was in transit, why would it be in transit if it was in stock in the store. They said if i order online it has to be sent from their warehouse. That is so stupid if they have it in stock. Well they just lost a MAJOR sale today to your competitor Home Depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Fort Smith, AR offer?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. Services include installation for appliances, flooring, blinds, cabinets, decks, HVAC, and several other home improvement needs.
What are the store hours for Lowe's Home Improvement in Fort Smith, AR?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary; for example, the store is closed on November 27 and December 25.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will notify you of any changes to your order status.
What are the payment options accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer in-store pickup or delivery services at the Fort Smith location?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, begin a return via the Order History on Lowes.com. For in-store returns, provide proof of purchase at the customer service desk.
Are there nearby places where I can get propane exchanged when shopping at Lowe's Fort Smith?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient to exchange propane tanks while shopping for your home improvement needs at Lowe's.
Are there any nearby dining options for customers visiting Lowe's Home Improvement in Fort Smith?
Yes, nearby dining options include Geno's Pizza, Taco Bell, Jimmy John's, IHOP, Pad Thai Cuisine, and Tommy's Seafood & Steakhouse, offering a variety of cuisines for visitors to enjoy before or after shopping.
Where can customers find locksmith services near Lowe's Home Improvement in Fort Smith?
Minute Key and minuteKEY locksmith services are located nearby, providing quick access to key duplication and lock services if needed during your visit to Lowe's.
What brands and special promotions can customers expect at Lowe's Fort Smith?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, and more. Customers can find great deals and coupons through the Lowe's app and website for savings on quality hardware and home improvement products.