I appreciate how helpful and patient Brian Robinson was in helping me purchase a furniture set at the Conway, AR store. Job well done! 😎
HT
Heather Teague
6 days ago
3.0
Nice people but if you are going to charge $215 To deliver a couch less than 30 miles from your store you should tell people up front. When I called to see about lowering the charge because it included "set up" and a couch does not need set up I was told it was because the couch was heavy. I didnt know furniture stores charged by the pound for delivery.
KP
Ken Petzold
Apr 5, 2026
5.0
Everyone was helpful, professional, and knowledgeable. Greatly appreciated!
BM
B McCord
Mar 30, 2026
5.0
Very friendly service. Was greeted promptly when walking in. I knew exactly what I wanted and the total transaction took about 7-8 minutes. If I need other furniture in the future, I will definitely visit Furniture Row in Conway first.
AC
Andrew Chauffe
Mar 3, 2026
2.0
Waited two months for a table and chairs that never arrived.
I purchased a table and chairs from here at the end of December last year. Paid in full up-front, delivery and everything. They said it would take two weeks to be delivered.
Two weeks later, no delivery or call. I call and they say their warehouse was out of power for a week and that the storm was causing delays (which was a reasonable claim). They say two more weeks and it should be there.
Two more weeks come and go, no call or delivery. I call, they say the chairs are still at the warehouse and haven't been shipped, that they've reached out to them again, and to give it two more weeks. I ask for a refund on my delivery fee and they give me a partial one.
Another two weeks pass, no call or delivery again. At this point, its been about two months. I call, the manger answers and says that she will get back to me in 24-48 hours. At that point, I asked for a full refund. They asked me to come into the store, which I did, and they gave it to me in full with no further hassle.
I am very disappointed and will advise people to shop elsewhere.
The only reason I'm giving them two stars is because they gave me my refund quickly.
Furniture Row offers a wide range of products including leather and upholstered furniture, dining and accent tables, sofas, recliners, shelving, home entertainment furniture, lamps, mirrors, dressers, beds, linens, rugs, and home accents.
What are the operating hours of Furniture Row?
Furniture Row is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sundays.
Does Furniture Row offer financing options for purchases?
Yes, Furniture Row offers financing options along with accepting various payment methods including American Express, Visa, Mastercard, Discover, cash, and checks.
Where is Furniture Row located?
Furniture Row is located at 200 Amity Rd., Conway, AR 72032, United States.
Does Furniture Row provide delivery services?
Yes, Furniture Row provides delivery services for purchased items.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has wheelchair accessible entrances and parking to accommodate customers with disabilities.
What nearby places can customers visit before or after shopping at Furniture Row?
Customers can visit nearby places such as Conway Farmers Market for fresh produce, Baskin-Robbins for desserts, and Antioch Baptist Church.
Are there other furniture stores near Furniture Row?
Yes, nearby furniture stores include Denver Mattress, Sofa Mart, and another Furniture Row location, providing additional furniture shopping options.
Can customers explore recreational or community activities near Furniture Row?
Customers can check out local activities at places like Conway Juniors sports clubs or visit the Faulkner County Natural Resource Center for arts and entertainment.
How can I contact Furniture Row's customer service?
You can reach Furniture Row's customer service by calling +1 501-764-0020 or emailing customerservice@furniturerow.com.
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