Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Conway, AR Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,994 reviews
5 stars
1,046
4 stars
504
3 stars
170
2 stars
76
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were reported as rude or unresponsive.
Product Availability
Customers expressed frustration with product availability and stock issues, particularly for large items and appliances.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication about order status.
Store Organization
Several reviews highlighted issues with store organization and the difficulty in finding items, leading to customer dissatisfaction.
Checkout Experience
Customers frequently mentioned long wait times at checkout and dissatisfaction with self-checkout options.
- PMPaula Mcneese1 day ago5.0Had what I needed..
- KKKiLee KellerOct 17, 20255.0Ben in the garden center was PHENOMENAL! He is the reason I will now only be shopping at Lowe’s! Helpful, kind, and the best attitude! He definitely deserves a raise and some appreciation!
- JMJames MccainOct 13, 20251.0I'm real disappointed at Lowe's. I go there probably three times a week or more. Go to buy outdoor suite. The whole row is full of the same kind. I was trying to get and took it to the register and it rang up for like $12 more so I told the woman that the price wasn't right and she said okay. Go take a picture of it. Went and took a picture of it. Showed to him that the whole thing was full of this one type that I got she said oh no no this is the wrong kind in the in its place and was very rude with me. I wish I would have got her name. They need to get their organization and check there. Have people stock better and make sure stuff is where it's supposed to go because I mean there was another 30 of them in the road so probably Will not go back. Been going there for years. Very disappointed
- DMDan McGrathOct 7, 20255.0Helpful staff, well stocked.
- SSStephanie SuarezSep 30, 20251.0I would give zero stars! We ordered from Conway Lowe’s and we called to check on our delivery which was supposed to come on a Friday. I took off work bc they gave me a time frame from 8am-8pm. Got a text saying they moved my delivery date to Monday. So took off work for that day as well and guess what still no delivery I call and they told me it’s coming from Little Rock? Why would it come Little Rock if I placed from Conway? Anyway we call the Little Rock store and they gave an excuse that their truck broke down and they only have one and it’s a third party and that we couldn’t get our stuff Monday that it will come Tuesday morning. I’m so tired of Lowe’s we were on hold for like 30 mins to just for someone to pick up the phone! Horrible service and horrible thoughts for the customers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Conway, AR?
Lowe's in Conway offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Conway?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving Day and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's in Conway?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's provide installation services for home improvement products?
Yes, Lowe's offers installation services for a variety of products including appliances, cabinets, flooring, doors, garage doors, HVAC systems, plumbing fixtures, and more.
Are there any nearby places where I can exchange propane near Lowe's in Conway?
Yes, Blue Rhino Propane Exchange is located nearby, a convenient option for propane exchange when shopping at Lowe's.
What other services can I find near Lowe's for home-related needs or personal care?
Nearby you can find Minute Key for key and locksmith services, Naomi's for women's clothing, and various beauty salons such as Fusions and Maximum Performance Beauty and Barber Shop for hair and beauty services.
Are there any local medical or health facilities close to Lowe's in Conway?
Yes, the Animal Care Veterinary Center, Conway Family Chiropractic Health Center, Conway Outpatient Surgery Center, and gastroenterologists like Karl H Landberg are located nearby.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the order status changes.