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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Conway, AR, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,009 reviews
5 stars
1,055
4 stars
507
3 stars
171
2 stars
76
1 star
200
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.
Delivery Problems
Many reviews highlighted issues with delivery, including missed delivery dates, incorrect items delivered, and lack of communication regarding order status.
Helpful Staff
Despite the negative feedback, several customers praised specific employees for their helpfulness and knowledge, indicating that some staff members provide excellent service.
Product Availability
Customers appreciated the variety of products available, but some noted discrepancies between online inventory and in-store stock.
Store Condition
Feedback included comments on the cleanliness and organization of the store, with some customers noting that the store was dusty and items were not well-stocked.
- ATAllan Taylor3 days ago1.0Old guy in the paint section was amazing on Saturday, but we came back last Tuesday and a young guy in a red vest was awful. We waited forever and when he finally showed up I handed him two paint samples of sheetrock and said we need a paint match. Seems easy enough, but he said what do you need? So I said paint and he replied with duh interior or exterior...if it's sheetrock it's interior. He was not helpful at all and when I asked him to label the two different paints he handed me a marker and I handed it to the woman I was helping and he said what you can't write??? We'll take our business elsewhere from now on.
- FAfleck andy6 days ago4.0Less stocked than other lowes but convenient
- BHBelinda HudsonJan 1, 20265.0I love my Lowes! The customer service is the best.
- SHScotty HugginsDec 23, 20251.0Ordered to wooden rockers on their web site paid to have them put together in the store and they said it would be ready Sunday for pickup. Well called on Sunday and Lowe’s said it wouldnt be put together until Tuesday. So I called Tuesday guess what still not put together finally called me Tuesday afternoon and said they were completed. So went to pickup next day and they can’t find them plus says they are still not put together have to wait 30 minutes to find them. They need a new manager I’m going to Home Depot for now on.
- MRMary RialNov 24, 20255.0We purchased a refrigerator & icemaker with hose on Saturday & set up delivery for Monday. When the delivery guys showed up Monday, they didn't have the icemaker. So, we didn't accept delivery. Their manager, Mark, said if the store requested it, they could deliver it Tuesday. We went to the store, found our salesman, Mike, who didn't understand how they made such a mistake. He told us when they get the refrigerator back a manager would call us. At home, I got a text saying our order was delivered. I replied that it had not! I was told to call the Care Center which I did & found out Mike had put on the delivery ticket that he had given us the icemaker. That wasn't true. The Care Center transferred me to the store who got Tim, the manager, on the phone. We were only in Greenbrier to get a refrigerator into our new home & needed to return to MS on Tuesday to prepare for closing on our house there. Tim said there was nothing he could do & I told him I knew that wasn't true. He said he would see what he could do & promised to call me back tonight. Now the store is closed & Tim, the manager, hasn't called. We believe Mike lied about us taking the icemaker & Tim lied about calling us back. Who can do business with this store? The above was posted on 11/24/2025. Since that review, I have talked again to Manager Alex who at first gave me a discount and reordered for me. He also set up delivery again which the delivery system messed up again. Alex understood our moving issues and our need to be in MS. On 11/29/25, Alex stated that since our first order the refrigerator price had been lowered and he reordered our items. He sent me a confirmation order delivery email for our item with a delivery date of 11/30/25. He also alerted the appliance manager, Richie, and several other people of our order date. On 11/30/25, I received a text at 8:03 am confirming our delivery that day. At 10:00, I received another text asking me if Monday, 12/01 was still good for delivery!! I called the Customer Care number provided and was given no help. But when I hung up, Richie had called, left me a message & texted me about delivery. Apparently Alex had set up communication so that Richie was informed of a delivery problem when I was. Richie loaded up our refrigerator, hose & icemaker on his personal trailer. Then he picked up Alex who was off work that day. They were at my house by 11:30 am, unloaded the items, unpacked them and installed the items quickly. Alex heard we had a problem with our kitchen faucet and volunteered to check it out. He found the problem, gave it a temporary fix and explained how to make it permanent. I cannot tell you how much I love these guys. They truly know what customer service is. Because of their concern and great care, we will purchase other items we need for our new home from this store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Conway, AR?
Lowe's in Conway offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Conway?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving Day and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's in Conway?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's provide installation services for home improvement products?
Yes, Lowe's offers installation services for a variety of products including appliances, cabinets, flooring, doors, garage doors, HVAC systems, plumbing fixtures, and more.
Are there any nearby places where I can exchange propane near Lowe's in Conway?
Yes, Blue Rhino Propane Exchange is located nearby, a convenient option for propane exchange when shopping at Lowe's.
What other services can I find near Lowe's for home-related needs or personal care?
Nearby you can find Minute Key for key and locksmith services, Naomi's for women's clothing, and various beauty salons such as Fusions and Maximum Performance Beauty and Barber Shop for hair and beauty services.
Are there any local medical or health facilities close to Lowe's in Conway?
Yes, the Animal Care Veterinary Center, Conway Family Chiropractic Health Center, Conway Outpatient Surgery Center, and gastroenterologists like Karl H Landberg are located nearby.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the order status changes.