Brand Certified
Lowe's Home Improvement
4.2(1074 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
1421 US Highway 231 South, Troy, AL
36081, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(334) 670-6336
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/AL-Troy/2212
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Troy, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday6:00 AM - 9:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.2
1,074 reviews
5 stars
630
4 stars
234
3 stars
84
2 stars
40
1 star
86
- LJLee JacksonApr 13, 20261.0They are unprofessional customer couldn't get no service the last time coming ln there no way no
- PPPortia PittsMar 31, 20261.0I purchased a washing machine 2/12/2025 with a 3 year warranty and as of March 5, 2026 it’s no longer working!! I’ve called Lowe’s and was put on hold for at least 30 minutes if not longer waiting to speak with someone in Appliances…Finally get someone and was told to call a 888 number or some other number only to get an automated person!! I’ve been calling since March!! Finally talked to a person and was told that they will send me an “ electronic check” WTH is that?? I told the person I do not want a reimbursement I want my machine fixed because I’ve only had it a little over a year!! I was then told that I would get less than what I paid for it!! What’s the point of getting a warranty if it’s not granted!! The warranty plan is a joke!! I want my washing machine fixed!! Is there a Cooperate number I can call because this is ridiculous.. Help me…. Oh and yes I have my receipt!!!
- GMGeorge McDonaldMar 30, 20265.0They had exactly what I was looking for in the right place. Helpful staff with loading. That's why I drive the extra 10 miles to Troy instead of Montgomery.
- MHMama Kat's HomeMar 15, 20265.0They had most of what we needed.
- THTeresa HucksMar 3, 20261.0Troy Lowe's will not honor my warranty on my washing machine. Purchased December 2024.It has been broken since February 6th, I paid for a warranty & everytime i make an appointment for repair they cancel. We've spent $ 300 & change at the laundromat. The manager, Brady,will not return my messages and I'm out of ideas. Never buy a warranty or for that matter never make a big purchase at Lowe's in Troy, Alabama
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 26, 2026Yext Knowledge Graph
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