Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Troy, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
995 reviews
5 stars
579
4 stars
226
3 stars
80
2 stars
38
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, including long wait times, unhelpful staff, and rude interactions.
Product Availability
Many customers reported issues with product availability, including items being out of stock or misrepresented online.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Store Cleanliness
Positive remarks were made about the cleanliness and organization of the store, with many customers appreciating the neat aisles.
Positive Experiences
Despite the negative feedback, there were numerous mentions of helpful and friendly staff members who provided excellent service.
- MCMelissa Jo CataldoNov 13, 20255.0Had exactly what I needed at a reasonable price
- FFflopcountyOct 22, 20252.0The MOD never answers the phone. I called 6 times and got no answer from the MOD
- MGMatthew GibsonSep 28, 20255.0Great service!!
- TKT KingSep 13, 20251.0Order a refrigerator on August 23, with a confirmed delivery date on 9/5 they never showed. They contacted me a few days later to reschedule for 9/12 when they showed up the refrigerator was damaged I refused to take delivery the driver said he was going back to get another one waited for several hours and he never showed. Called today spoke to a man in the appliance department that knew the chain of events and he could care less and was rude. Told me they had another refrigerator but it would be at least a week before they could deliver it. Called customer service and they were zero help. Their solution was to refund me and I would have to reorder.
- CRCory RobertsSep 8, 20251.0This Lowe’s is one of the worst I’ve ever been to is not even busy, but you can never find the manager around to ask questions. Even the sales associates, don’t even know where she is, Which I assume her name is Michelle, according to the gentleman trying to help us. we had questions about appliance, But decided just to try Home Depot and Dothan tomorrow instead.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Troy, AL offer?
Lowe's offers a wide range of hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom supplies, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Troy, AL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
What are the available payment options at Lowe's Troy, AL store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Can I order products online and pick them up in the Troy, AL Lowe's store?
Yes, Lowe's offers in-store pickup. When your order is ready, you will receive an email with pickup instructions and can collect your order at the designated area during store hours.
Does Lowe's in Troy provide delivery services?
Yes, Lowe's offers delivery services for your purchases.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through your Order History page, and in-store returns require proof of purchase at customer service.
What nearby places can I visit around Lowe's Home Improvement in Troy, AL?
Nearby you can find Minute Key for key and locksmith services, Jackson Hewitt Tax Service for tax assistance, and Walmart Pharmacy for healthcare needs, making it convenient to combine errands.
Are there any dining options near Lowe's in Troy where I can grab a meal?
Yes, nearby restaurants include Zaxby's for fast food, McAlister's Deli for sandwiches, Hook's BBQ for American barbecue, providing great spots to eat before or after shopping.
What nearby stores can complement my shopping experience at Lowe's Troy?
Nearby retail stores include AT&T Store and Verizon Wireless for mobile needs, GameStop for video games, and T.J. Maxx for clothing, allowing a broader shopping trip.