Brand Certified
Lowe's Home Improvement
4.2(1064 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1421 US Highway 231 South, Troy, AL
36081, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(334) 670-6336
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/AL-Troy/2212
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Troy, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
1,064 reviews
5 stars
625
4 stars
233
3 stars
84
2 stars
40
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or rude.
Staffing Issues
Several reviews indicate that the store is often understaffed, making it difficult for customers to find assistance when needed.
Product Availability
Customers frequently mention issues with product availability and stock discrepancies between the store and online listings.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Delivery Problems
There are significant complaints regarding delivery services, including missed appointments and poor communication.
- CHChad HughesFeb 11, 20264.0The workers at this Lowe's are extremely nice and helpful, if you can find them. They seem to be grossly understaffed. Otherwise, great Lowe's!
- JPJames PriceJan 6, 20265.0The store in Troy Alabama is everything it should be. They have plenty of staff members who are ready and willing to assist you. They are knowledgeable of their products and inventory. Clean and friendly and I am always in and out in a timely manner. A pleasure to do business there.
- KCKen CossetteJan 4, 20264.0Lowes is most always a good shopping experience.
- DADavid AdamsDec 24, 20255.0Met a lady in the flooring section and she knew everything we asked and was very knowledgeable of everything in the store.
- LLLONNIE LEAGUEDec 12, 20255.0I walked i to Lowes in Troy Alabama.looking for some duct work for my heating and air system and the nicest young man I have ever encountered in side Lowes helped me and the wife find exactly what I needed. Matt is his name and he worked in the outside garden area and he was proficient 8n any area with 8n the store and was polite curious well respectful and his mannerism was one born of management. I would recommend any one I onow to visit and receive the same respect and professionalism that the wife and I recieved
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website