Brand Certified
Lowe's Home Improvement
4.1(1967 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
2307 Cobbs Ford Road, Prattville, AL
36066, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(334) 285-0234
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/AL-Prattville/1181
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Prattville, AL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
1,967 reviews
5 stars
1,052
4 stars
445
3 stars
186
2 stars
95
1 star
189
- DMDorisetta MooreMar 12, 20265.0We went to Lowes in Prattville. I greatly appreciate Greg with his excellent customer service in the painting area. We purchased a Jacksonville jaquar Teal color just beautiful. He was so polite and helpful until we went back today to purchase our other colors. Again Greg was superb. That is what makes people come back great customer service. That is not at all Lowes I know from experience. So if you need paint done right check out Lowes in Prattville and ask for Greg he is the helpful man. Great work Mr. Greg
- MMMeMar 4, 20262.0Went to the store to pick up a few bags of gravel. Walked in through the garden center and not one shopping cart in sight. Why open the garden center if your customers have to walk to the other side of the store to get a shopping cart when they buy more than a plant? There was nobody available to help me, open the app to see what aisle the gravel was on and I'm required to log-in AGAIN! and receive special code text just to get some help.
- JWJoyelle WillsFeb 23, 20265.0I have waited quite some time to do this review because I knew I had a lot of wonderful things to say, and it would take me a minute to say it all. Lol. I am so extremely pleased with everyone who has helped me and My Husband over the past several weeks at Lowes. We just purchased a new home and without the help of these employees, I don’t know what we would do. Given that we had to completely repaint our brand new home, change the flooring, add cabinets, and build a patio, we were very nervous about all the money we would be spending throughout this process. The employees at the Lowes in Prattville made our experience phenomenal. Jackie has been an amazing manager, who has made sure that we have received the prices and services we were promised. Some mistakes were made along the way by other employees, and she handled each error with professionalism. She IS the reason we continued to spend our money at Lowe’s. We were extremely impressed with the customer service we received from Raymond. He helped us make purchases across five different departments; he stayed late on several occasions, and he remembered us by name each time we visited. He has an amazing, friendly, and extremely helpful personality. Super impressive to be so young. Lamar made sure to help us pick out everything we needed for our covered patio that we purchased. He made sure we didn’t waste our money on frivolous items, and was extremely knowledgeable about the specific product we purchased from that department. Jon helped us on several occasions with our flooring. He was super easy to converse with, was able to help us save money while finding the exact flooring we needed. On two occasions, he helped us avoid wasting money and making crucial mistakes. Brian is probably the most helpful checkout clerk I’ve ever met. Every visit- he was kind, knowledgeable, helpful, and professional. He has quite a sense of humor and knows how to make a customer feel good while they’re spending their money. Teresa from gardening help steer me in the right direction with all of my new plants. She made me laugh and was absolutely delightful as she kept me from wasting my money. She made things super easy to understand and didn’t make me feel the least bit uncomfortable shopping for plants, given I literally know nothing about them. And finally, I met Paul today in lawn and garden….and just like every other customer service experience I’ve had at Lowe’s over the past several weeks, he went out of his way to be helpful and made sure I was finding everything I needed. We did make the mistake of going to the orange store a couple of times. It was quite depressing because the employees there are not anywhere as kind and as helpful as the people here in the blue store. From the length of my review, I’m sure it’s easy for anyone reading this to understand why I will continue to go to Lowes to spend my money. I am quite impressed with their management team and how they treat their customers. I am super thankful for every employee I’ve met, and I look forward to seeing each of them when I visit in the future.
- LHLacey HandJan 27, 20261.0Came inside, looking for weed straw went to customer service told me they were outside no help was given. Went outside no one was there to help. Went to appliance had a gentleman call customer service. Customer service was very rude asking why I needed help. Yall really need more training in regards to customer service.
- IBIan BurmanJan 21, 20261.0An absolute waste of time. They lied to me multiple times about a delivery date, no one is willing to even lift a finger after making me go through hoops. I got hung up on twice trying to talk to a manager. Awful company and I will never, ever shop there again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Prattville, AL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, and tools among others.
What are the store hours for Lowe's Home Improvement in Prattville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup or delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History online before shipping it back. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, heating & cooling, hardwood floors, lighting, plumbing fixtures, roofing, siding, tile flooring, and more.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any recycling options available at Lowe's Home Improvement?
Yes, Lowe's provides recycling services for electronics and light bulbs.
What restaurants are near Lowe's Home Improvement in Prattville that I can visit before or after shopping?
Nearby restaurants include O'Charley's Restaurant & Bar, Beef 'O' Brady's, Bojangles, Milo's Hamburgers, Taco Bell, Steak 'n Shake, LongHorn Steakhouse, and First Watch for breakfast and brunch.
Where can I access banking or financial services near Lowe's Home Improvement?
MAX Credit Union and Max Federal Credit Union are nearby for financial services and credit union needs.
What entertainment options are available near Lowe's Home Improvement in Prattville?
You can enjoy movies at nearby cinemas such as New Vision Theatres Promenade 12, AMC CLASSIC Prattville 12, Carmike Cinemas, and Prattville Promenade Movie Theater.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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