Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Prattville, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,818 reviews
5 stars
975
4 stars
427
3 stars
169
2 stars
82
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or unfriendly.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries and poor communication regarding order status.
Product Quality
Customers reported issues with product quality and fulfillment, particularly with appliances and lumber.
Store Experience
The store is generally clean and well-stocked, but there are concerns about staffing levels leading to long wait times for assistance.
Pricing
Prices are often considered competitive, but some customers feel that the service does not justify the costs.
- JMJames McwherterNov 12, 20255.0Great Job
- AAAnthony AcevedoNov 10, 20255.0Always stocked and friendly service
- RJRobert JonesOct 27, 20252.0Picked up (40) 2 x 4 from Lowe's. Maybe 10 were good, the others were wrapped and a lot of them were feeled with staples. They were also a dollar more than home depot. Staff unfriendly and in no hurry to help, I won't go back.
- CRC D “Chemdawg” RichardsOct 22, 20253.0E nice if you could get an answer on the phone after 3 days trying
- JRJazzee ReddOct 5, 20254.03rd visit to location. The ONLY saving grace of the store was Mr.Terry who helped us in the lumber section after the 2 young guys was NO HELP PERIOD. Both African American males couldn't be bothered for help. This was the third time I've been to this location and experiencing the laziness in the :garden section, lumber, tools...THANK YOU MR.TERRY. THANK YOU MRS. LaSAUNDRA for your job dedication, patience ,wonderful personality and fabulous attitude. Some of the customers were friendly and entertaining. The store has a wonderful variety all the way through. A clean restroom.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Prattville, AL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, and tools among others.
What are the store hours for Lowe's Home Improvement in Prattville?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup or delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your Order History online before shipping it back. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, heating & cooling, hardwood floors, lighting, plumbing fixtures, roofing, siding, tile flooring, and more.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any recycling options available at Lowe's Home Improvement?
Yes, Lowe's provides recycling services for electronics and light bulbs.
What restaurants are near Lowe's Home Improvement in Prattville that I can visit before or after shopping?
Nearby restaurants include O'Charley's Restaurant & Bar, Beef 'O' Brady's, Bojangles, Milo's Hamburgers, Taco Bell, Steak 'n Shake, LongHorn Steakhouse, and First Watch for breakfast and brunch.
Where can I access banking or financial services near Lowe's Home Improvement?
MAX Credit Union and Max Federal Credit Union are nearby for financial services and credit union needs.
What entertainment options are available near Lowe's Home Improvement in Prattville?
You can enjoy movies at nearby cinemas such as New Vision Theatres Promenade 12, AMC CLASSIC Prattville 12, Carmike Cinemas, and Prattville Promenade Movie Theater.