Brand Certified
Lowe's Home Improvement
4.1(1924 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1836 US Highway 78 East, Oxford, AL
36203, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(256) 835-8266
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/AL-Oxford/0698
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Oxford, AL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,924 reviews
5 stars
1,098
4 stars
416
3 stars
171
2 stars
67
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were described as rude or unresponsive.
Product Availability
Customers expressed frustration with stock issues and missing parts for purchased items, leading to dissatisfaction with the overall shopping experience.
Store Condition
Several reviews mentioned the store being dirty, disorganized, and cluttered, impacting the shopping experience negatively.
Delivery Issues
Multiple customers reported problems with delivery schedules and lack of communication regarding their orders, leading to significant frustration.
Helpful Staff
Despite some negative experiences, many customers highlighted specific employees who provided excellent service and assistance.
- DSDonna SmithFeb 12, 20265.0Nice Lowes. Clean. Just could not find what I was looking for.
- JBJoe BrownJan 31, 20261.0Call and said they had what I wanted. Got there. Drove 40 mi didn't have it
- AGAvid GardenerJan 29, 20265.0Corey [@Twin Creeks Towing] was extremely prompt and very polite and helpful. Got to my vehicle in less than 5 minutes! THAT'S A RECORD, FOLKS! He had me back on the road within 20 minutes. AND...I was pulling a trailer that was piled high with firewood! THANKS COREY!
- JBJudy BranchJan 13, 20262.0Bought a 3000 dollar refrigerator was told they would not move the other one out of the way mind you I'm 70 my husband 73 my sons had to come they come when ever I call its not their job after spending that much h money they could have at least moved the old one over out of the way! Do better Lowes your customers deserve better
- JCJoseph ConderJan 11, 20261.0Bought a $1200 grill from this place and had them assemble is and deliver it. It arrived missing a lot of parts and when I went to try to make it right the store manager basically just told me they didn't have any of that stuff and I'd have to get it back up there and return the whole grill. I didn't have a way to get the grill back up there hence why we had it delivered. They didn't seem to really care. I had to go through the Blackstone manufacturer website and order the missing parts for the grill myself.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Oxford, AL?
Lowe's Home Improvement offers hardware products, appliances, paint, tools, flooring, plumbing supplies, outdoor and gardening equipment, bathroom storage, and more for both DIY beginners and professionals.
What are the operating hours for Lowe's Home Improvement in Oxford, AL?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Special holiday hours may apply.
Does Lowe's Home Improvement in Oxford offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers in Oxford, AL.
How can I check the status of my Lowe's order?
You can check your order status online by entering the order number or logging into your MyLowe's account and you will receive email updates when your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned through the Order History, and in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any services available for installation at Lowe's Home Improvement?
Yes, Lowe's offers installation services including appliances, blinds, flooring, decking, doors, garage doors, HVAC systems, and more.
What nearby places can help me with propane exchange near Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby, providing convenient propane exchange services for customers shopping at Lowe's Home Improvement.
Where can I find locksmith services near Lowe's Home Improvement in Oxford, AL?
MinuteKey and Minute Key, locksmith specialists, are located near Lowe's and can assist with key and lock services.
Are there any dining options close to Lowe's Home Improvement where I can eat before or after shopping?
Yes, there are several nearby dining options including Fuji Japanese Cuisine, Yume Japanese and Asian Cuisine, LongHorn Steakhouse, IHOP, and Mellow Mushroom where you can enjoy a meal before or after shopping.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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