Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Oxford, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,797 reviews
5 stars
1,025
4 stars
399
3 stars
164
2 stars
63
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful or unavailable when assistance was needed.
Delivery Issues
Numerous complaints about delayed or problematic deliveries, including damaged items and lack of support during the delivery process.
Store Condition
Feedback indicated that the store is often dirty, disorganized, and cluttered, making shopping difficult.
Positive Staff Interactions
Some customers highlighted positive experiences with specific employees who provided excellent service.
Product Availability
Customers noted issues with stock levels and availability of certain items, leading to frustration.
- DLDaniel Langelier5 days ago5.0Livraison rapide personnel dynamique
- SBsusan bridgesNov 15, 20254.0My husband loves this store. He finds and buys everything he needs
- KRKaye RockNov 9, 20252.0Went to buy an appliance Friday morning at Lowe's. The lady in the appliance section Traci was rude & short with a gentleman when I walked up, then to ME. Lowe's needs to find someone nice to work. What happened to the friendly smiling lady who used to work that department? The lady they have there now has very long red hair and is very rude to customers. 😡 I left and went to home Depot.
- S0Shortgymnast 05Oct 22, 20252.0I ordered a curbside pickup of 2 small items on my way home from work and waited over an hour and a half to be told that apparently the order can take anywhere from 3hrs to 24hrs, which is in my opinion not convenient at all I might as well have wondered around the store stupidly till I found it and it would have been better. Curbside pickup is supposed to be convenient and nothing about that is, I went inside and had to repay a d wait for a refund to hit bc waiting that long is crazy. They only reason I didnt give it a 1 stat review is because the worker I talked to was kind
- AGAnthony GOct 9, 20251.0Dear Management, I’d like to meticulously outline a significant concern I encountered at your Oxford, Alabama location. Recently, my family and I visited with the intention of purchasing a grill, and unfortunately, the caliber of customer service we experienced was profoundly disappointing. The associate in the lawn and garden section merely gestured towards the available grills and then abruptly departed, offering no further guidance or support. We were left in a state of confusion, unaware that the grill was pre-assembled, and there was a complete absence of assistance in navigating the purchase process or arranging the grill’s transfer to our vehicle. This lack of attentiveness left us waiting indefinitely, which was not only inconvenient but frankly quite infuriating. As loyal patrons who genuinely appreciate this store, it was disheartening to encounter such a fundamental lapse in service. I believe it is imperative that your staff receive comprehensive training to ensure this level of oversight does not recur. Thank you for your attention to this matter. I trust that you will take these concerns seriously and implement the necessary improvements.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Oxford, AL?
Lowe's Home Improvement offers hardware products, appliances, paint, tools, flooring, plumbing supplies, outdoor and gardening equipment, bathroom storage, and more for both DIY beginners and professionals.
What are the operating hours for Lowe's Home Improvement in Oxford, AL?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Special holiday hours may apply.
Does Lowe's Home Improvement in Oxford offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers in Oxford, AL.
How can I check the status of my Lowe's order?
You can check your order status online by entering the order number or logging into your MyLowe's account and you will receive email updates when your order status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned through the Order History, and in-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any services available for installation at Lowe's Home Improvement?
Yes, Lowe's offers installation services including appliances, blinds, flooring, decking, doors, garage doors, HVAC systems, and more.
What nearby places can help me with propane exchange near Lowe's Home Improvement?
Blue Rhino Propane Exchange is nearby, providing convenient propane exchange services for customers shopping at Lowe's Home Improvement.
Where can I find locksmith services near Lowe's Home Improvement in Oxford, AL?
MinuteKey and Minute Key, locksmith specialists, are located near Lowe's and can assist with key and lock services.
Are there any dining options close to Lowe's Home Improvement where I can eat before or after shopping?
Yes, there are several nearby dining options including Fuji Japanese Cuisine, Yume Japanese and Asian Cuisine, LongHorn Steakhouse, IHOP, and Mellow Mushroom where you can enjoy a meal before or after shopping.