Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Owens Cross Roads, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6584 US Highway 431 South, Owens Cross Roads, AL
35763, United States
Hours
Reviews
4.3
1,153 reviews
5 stars
724
4 stars
245
3 stars
77
2 stars
18
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a decline in customer service quality, with many customers reporting difficulty finding help and negative experiences with staff.
Staff Knowledge
While some employees are praised for their helpfulness and knowledge, others are criticized for being unengaged or lacking training.
Product Availability
Customers frequently mention issues with stock levels and product availability, leading to frustration when items are not found as expected.
Checkout Experience
Many reviews highlight long wait times at checkout and a shift towards self-service, which some customers find inconvenient.
Delivery Issues
Numerous complaints about delivery delays and installation problems, particularly with appliances, have been noted.
- DDDella DeHartNov 4, 20255.0Good location, well stocked, good prices (for today), purchased refrigerator on sale. Staff very helpful & friendly
- KYKevin YarbroughOct 30, 20254.0Typical big box home improvement store. I'm there somewhat frequently. The staff is friendly. However, there are times I'm left to wonder how engaged some of the less experienced staff may be.
- TAThersa AllenOct 3, 20251.0Went to Lowes SE Huntsville @ Hampton Cove, 3:00 pm. Got lumber, 23 12 x12 concrete stepping stones, and 20 - 2 cu. mulch ( had planned to get 50) they told us they no longer load in the garden center. At 72 years old I had to load it all from the garden center inside not pulling around. Needless to say I will not be returning to this store.
- BBBrenda BellSep 13, 20255.0I needed an odd color of stain to match my siding and was assisted this morning in the paint department by Sandra Lopez. She went above and beyond to help me get the perfect color and was extremely patient. Knowledgeable and helpful! And I didn’t have to hunt her down to ask for help either! She sought me out and asked how she could help. Great job Sandra and I sure hope Lowe’s realizes what a rare gem you are.
- RPRod PowellSep 7, 20253.0Not what it used to be. Not enough personnel. Curbside order delivery is virtually nonexistent. Almost always have to go inside and wait for “curbside pickup” orders. Personnel are very courteous, just apparently not enough of them. Two or three years ago, this was the best Lowe’s I’d ever been in. Not anymore.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Owens Cross Roads, AL?
You can find appliances, bathroom supplies, building materials, flooring, tools, paint, outdoor furniture, gardening equipment, and more at Lowe's in Owens Cross Roads, AL.
What are the store hours for Lowe's Home Improvement in Owens Cross Roads?
Lowe's in Owens Cross Roads is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Owens Cross Roads offer in-store pickup and delivery services?
Yes, Lowe's Owens Cross Roads offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and check as payment methods.
Are there installation services available at Lowe's Owens Cross Roads?
Yes, installation services are available including appliances, flooring, cabinetry, HVAC, roofing, and more to assist your home improvement projects.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, and many others.
Where can I find propane exchange near Lowe's Owens Cross Roads?
Blue Rhino Propane Exchange is located nearby, making it convenient to refill your propane tanks when visiting Lowe's.
Are there any dining options near Lowe's in Owens Cross Roads?
Yes, nearby restaurants include Culver's, Dunkin', Arby's, Huddle House, and Dairy Queen, offering various meal and snack options before or after your visit to Lowe's.
How can nearby banks help customers shopping at Lowe's Owens Cross Roads?
Redstone Federal Credit Union and Cadence Bank nearby provide convenient access to banking services for customers handling home improvement expenses or financing projects.