Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Opelika, AL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,103 reviews
5 stars
1,096
4 stars
508
3 stars
182
2 stars
88
1 star
229
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Product Availability
Customers frequently mentioned issues with product availability and stock, often finding items out of stock or mis-marked.
Store Cleanliness
The store was generally noted as clean and well-stocked, with some positive remarks about the organization of the store.
Mixed Experiences
While some customers praised helpful staff and good service, others had frustrating experiences, particularly with order fulfillment and delivery.
- HMhannah mccarty3 days ago5.0I had a wonderful experience at Lowe’s and can’t say enough great things about the team here! Tyrus and Adam were absolutely fantastic in helping us choose the perfect washer and dryer set for our home. They were knowledgeable, patient, and took the time to explain all of our options so we could feel confident in our decision. Ernest was equally amazing and helped us select the right primer and paint for our project. His expertise and attention to detail made the process easy and stress-free. The entire store was neatly organized, and the customer service was genuinely kind and welcoming. I highly recommend this Lowe’s location to anyone looking for knowledgeable staff, great service, and a pleasant shopping experience!
- KGKimberly GunterJan 5, 20265.0I came in on January 3rd for some parts needed to fix my shower. Little lost and unsure. Having already been to home depot....well from now on lowes is the first choice for me. I had the most amazing help from Charlie! He was so nice and got me everything I needed! Amazing job! Thank you so much Charlie!
- LHLily HillJan 3, 20265.0Dmikal and Imunique were so helpful when assisting me while I looked for closet shelves/rods and a stud finder. We came in 20 minutes before close and they still were so kind and helpful. Definitely recommend!
- JBJed ButlerJan 2, 20264.0Not an associate to be found on the floor in December, but their app integration allows you to go right to the aisle & bay you need.
- CLcrystal laneDec 19, 20251.0I made a order on the 12/1got my pick up confirmation that same day, well I waited till 12/18, cause it’s a hour drive one way, get there my order wasn’t ready, Mitchell who was very aragant and rude, said it would take 3 hours to take display down that was supposed to be ready for pick, just the way he was so aragant and told lies cause the order wasn’t ready, I cancelled the whole order, come home reordered I had deliverery options so I chose this on my order, I called to make a complaint about the service I had received, well the delivery order wasn’t ready supposed to be here 12/19, they cancelled it, when I called to ask why, they didn’t ask my name or anything sent me straight to Alisha I guess manager, she said they couldn’t deliver and didn’t have boxes to put it in, might I add she also was very rude, guess it was because I’d made a complaint. Why did I have deliverery options when I purchased? Couldn’t answer that she just wanted off the phone with me and basically if I wanted I had to drive another hour to pick it up after I’d done came that Wednesday to pick it up and they said it would take 3 hours, I don’t know what they did with the old manager, but these people are rude, think they if something doesn’t go there way piss on the buyer. We can treat them how we want to. There just very unprofessional
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Opelika, AL offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, tools, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. They also provide services like installation and home improvement advice for both DIY beginners and professionals.
What are the operating hours of Lowe's Home Improvement in Opelika?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent when the order status changes.
Does Lowe's in Opelika offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How do I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. You can start a return online for Lowes.com purchases or bring proof of purchase to the customer service desk for in-store returns.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, nearby dining options include LongHorn Steakhouse, O'Charley's, Whataburger, Arby's, McDonald's, Chick-fil-A, and Pizza Hut Express, all within easy reach for a meal before or after your visit.
What hotels are close to Lowe's Home Improvement in Opelika for overnight stays?
Nearby hotels include Microtel Inn and Suites by Wyndham Opelika and Element Opelika, which offer convenient accommodations if you need to stay overnight near the store.
Where can I find propane exchange services near Lowe's for grilling needs?
Blue Rhino Propane Exchange is located nearby, making it convenient to refill your propane tanks for grills and other outdoor equipment purchased at Lowe's.
How can I contact Lowe's Home Improvement in Opelika for customer support?
You can reach Lowe's customer care via email at customercare@lowes.com or by phone at +1 334-705-4995.