Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Northport, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,359 reviews
5 stars
717
4 stars
320
3 stars
132
2 stars
49
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report long wait times and unresponsive staff.
Store Organization
The store is generally described as well-organized and clean, making it easy for customers to find items, although some customers still struggle to locate products.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding orders, leading to significant customer dissatisfaction.
Staff Attitude
While some staff members are noted for their friendliness and willingness to help, others are described as rude or unprofessional, impacting the overall shopping experience.
Product Availability
Customers appreciate the variety of products available, but there are concerns about inventory management and the accuracy of stock information.
- KJKen JonesNov 16, 20254.0Store is well stocked and clean, easy to navigate. Still have to use self-service checkout registers, not much customer service…
- KHKarla HowardNov 11, 20255.0Always had a good experience in Lowes. Recently you can't find anyone to help you. I'm sure this is a problem everywhere these days.
- RWRemo WilliamsNov 3, 20251.0While shopping at Lowes, I have stopped someone for questions and they have gone out of their way to be rude. I have tried navigating the website to get answers and had to call. Was on hold for 20 minutes the FIRST TIME! I could hear them pick and up transfer me again. They just lost business. I will go to ACE hardware and pay a little more and get decent service.
- BPBeakie PowellNov 2, 20255.0Our shopping experience was very positive thanks to Mary Jean, Lowes associate at the self checkout She was very patient and helped look up a price for my husband and one for a sale item Mary Jean was delightful! She was a fabulous associate.
- OUowen uOct 23, 20255.0I recently visited Lowe’s and was genuinely impressed by the overall shopping experience. The store is spacious and well-organized, making it easy to navigate between aisles and find exactly what I needed. The lighting and signage were clear, which helped me locate tools, hardware, and home improvement supplies without wasting time. One thing I particularly appreciated was the helpfulness of the staff. Every employee I encountered was friendly, approachable, and knowledgeable, offering guidance on product choices and even giving practical tips for DIY projects.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products does Lowe's Home Improvement in Northport, AL offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Northport, AL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are provided if the order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payments via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services for products purchased?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, decks, doors, HVAC systems, and more.
Can I return or exchange items purchased at Lowe's?
Most items can be returned or exchanged within 90 days. Online purchases can initiate returns through Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby stores to Lowe's where I can find hardware or appliances?
Yes, Northport Trader is nearby and offers hardware and appliance products, which complements Lowe's offerings for your home improvement needs.
What nearby food options are available around Lowe's Home Improvement in Northport?
Nearby you can find several dining options such as Waffle House, Jack's, and Checkers, perfect for grabbing a meal before or after shopping at Lowe's.
How can nearby services like minuteKEY or Blue Rhino Propane Exchange be useful for Lowe's customers?
minuteKEY offers key and locksmith services while Blue Rhino Propane Exchange provides propane supplies; both convenient services located near Lowe's to support your home improvement and outdoor needs.