Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Muscle Shoals, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,596 reviews
5 stars
891
4 stars
378
3 stars
138
2 stars
58
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported difficulty in finding assistance, with long wait times and unhelpful staff being common complaints.
Product Availability
Customers expressed frustration with items being out of stock or mispackaged, leading to dissatisfaction with their shopping experience.
Store Cleanliness
The store was generally noted to be clean and well-stocked, although some customers mentioned issues with organization.
Positive Experiences
Despite the complaints, several customers highlighted positive interactions with specific employees who provided excellent service.
Checkout Issues
Customers frequently mentioned slow checkout processes and difficulties with online order pickups.
- DRDavis Home RepairNov 12, 20254.0Always friendly and helpful. Great service, and that's during the week. I don't recogemend going on the weekend. Skeleton crew and not properly trained. Also no one there to help you load up large stuff.
- TMTess MallettNov 6, 20251.0Horrible experience. No registers open except outside. Went to self checkout and wow can't check out blocks there. Went in lumber section and had to walk all way to garden and wait in line again to get checked out. This is so sad. All while a lady was on the phone at the return the entire time and ask her if I could check out there. Since there's no registers. She said Nope it's only for returns while she continues her conversation on her phone. Walked outside to a line of about 12 ppl because it's the only Register IN THE ENTIRE StoreTHATS OPEN
- JVJacklyn VickeryNov 2, 20251.0Delivery driver drives way too fast in a neighborhood. Apparently, Lowe’s uses a 3rd party so they don’t care even though their name is plastered all over the truck. Guess they will care when it’s too late :/
- JRjeffrey russellOct 19, 20255.0Always have what I'm looking for with good prices
- PVPoncho VillaOct 9, 20254.0Lowes is a great place. But you can't find any help to locate anything. This past visit, I walked around looking for assistance for 20 minutes, and nobody available. Had to go to the checkout and ask where something was. This was in the lumber department. This was not the first time I had to find someone for assistance. Nobody ever asks if they can help you or if you're finding everything you're looking for.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Muscle Shoals offer?
Lowe's offers a wide range of products including hardware, appliances, paint, flooring, tools, garden equipment, and more. Services include installation for appliances, flooring, HVAC, and other home improvement needs.
What are the store hours for Lowe's Home Improvement in Muscle Shoals, AL?
The store is open from 6 AM to 9 PM Monday through Saturday, and 8 AM to 8 PM on Sunday. Holiday hours vary with some days closed and others having reduced hours.
Can I pick up my Lowe's order in-store in Muscle Shoals?
Yes, Lowe's offers in-store pickup services for online orders. You will be notified by email when your order is ready for pickup.
Does Lowe's Home Improvement in Muscle Shoals provide delivery services?
Yes, Lowe's provides delivery services to customers for convenience.
How can I find products online from Lowe's Home Improvement?
You can search for products using keywords, item numbers, brand, or model numbers on the Lowe's website or app. Browsing by department is also available.
What payment options are accepted at Lowe's Home Improvement in Muscle Shoals?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby grocery stores to Lowe's Home Improvement in Muscle Shoals?
Yes, Muscle Shoals Foodland Plus and Piggly Wiggly are nearby grocery stores where you can shop before or after your Lowe's visit.
Where can I get propane near Lowe's Home Improvement in Muscle Shoals?
Blue Rhino Propane Exchange is located nearby and offers propane exchange services convenient for Lowe's customers needing propane products.
Are there any key and locksmith services close to Lowe's Home Improvement?
Yes, Minute Key and minuteKEY are nearby locksmith services that customers can visit for key duplication or lock services.
How does Lowe's support environmentally friendly practices?
Lowe's offers recycling services for electronics, light bulbs, and batteries, and promotes easy returns and exchanges to support sustainable customer practices.