Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mobile, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,343 reviews
5 stars
1,232
4 stars
588
3 stars
211
2 stars
91
1 star
221
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Customers frequently noted issues with product availability and stock levels, leading to frustration when items were not in store.
Staff Knowledge
While some customers praised knowledgeable staff in specific departments, others reported a lack of product knowledge among employees.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication regarding delivery status.
Store Cleanliness
The store was generally described as clean and organized, with some customers appreciating the overall shopping environment.
- AWAdam WoodworthNov 6, 20253.0Lowe’s why do you have your main front isle so crowded with stock that it’s impossible for people to get through? It makes no sense.
- JJJames JNov 1, 20251.0Tough to find good staff and people willing to help. Often I have to go to other departments just to find anyone other than customer service and cashiers. Edit 11/5/25 Walked in at around 3:45pm to find a socket. I pulled out the drawers in Tools and was not able to find the right size despite the app saying there were 500 in stock. Went to Customer Service in Lumber where the associate said there were 0 in stock. She told me I needed to look for someone in Paint. Paint told me to go look in tools. By this point I am frustrated because I had already looked in tools. If I could have found it myself, I would have. There was no attempt to walk over to tools or offer to order it.
- TCTab CarpNov 1, 20251.0Absolute worst customer service ever. I will never go back here. I was there and tried to ask a question about product and was told to “just read the label” and that was after asking 3 different people for help. Recently my parents (who are senior citizens) went in to buy some sheet rock and there was zero help, they managed to load it onto the cart themselves and when my mom asked if they could get some help loading it onto their vehicle the response she got was “probably not because they’re filling a big order right now” They have that place staffed with people that have terrible customer service skills and know nothing about the products they carry.
- KRKaren ReedOct 31, 20253.0I tried to get a refund. It was a bust.
- DSD SOct 17, 20251.0My husband and I have been replacing trim in our entire (flip) house,, not only does Lowe’s never carry enough, but you can only order online what’s currently in stock. You can’t place an order for the entire amount you need to finish the project. So for 6 months, we have had to repeatedly drive an hour to the Lowe’s store in mobile, pick up 6 from one store, 8 from another and maybe 11 from another, over and over and over again. It takes up so much time. We’re finally nearly ready to put this flip house up for sale and are on our last stretch of trim. I went onto their app and it said this location had 17, which is 7 short still of what we need, but at least we could complete 2 more rooms. So we drive all the way (an hour), to this store. There are no trim in the bay, so I locate an employee, a heavy set lady in doors and window, instead of her doing her job and trying to locate them, she lazily says they should be here but there not, I will zero them out so you don’t see them available on the app anymore. You should buy them directly from the vendor, it will be faster for you. I was shocked, I thought she might try to locate them, ask how many I need and place an order from her vendor, have them shipped from another store, have them shipped to my house for the inconvenience, you know, try to make sure to do her job and get me my product I need. But nope. On the way out, I told the cashier, she also didn’t offer to problem solve instead just acted shocked by the First Lady’s demeanor in disregarding my need for supplies to finish our project. But she also didn’t offer to help complete the order.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Mobile, AL?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, plumbing, tools, outdoor furniture, and more.
What services does Lowe's offer at their Mobile, AL location?
Services include installation of appliances, cabinets, flooring, lighting, doors, windows, and more, as well as delivery and in-store pickup.
What are the store hours for Lowe's Home Improvement in Mobile, AL?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer any special delivery or pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe’s order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are provided if your order status changes.
Can I return or exchange items at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be started online before shipping back. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa cards.
Are there any nearby places to Lowe's where I can get automotive parts or services?
Yes, nearby places include O'Reilly Auto Parts, Ethan Hunt Automotive, and Albert Lincoln Automotive, offering automotive parts and repair services.
Where can I find nearby fast food or dining options near Lowe's in Mobile?
Nearby dining options include Checkers at 312 Schillinger Rd S., Taco Bell, Caliente Tex-Mex Kitchen, Arby's, and McDonald's for convenient meals before or after your visit.
Are there any healthcare or physical therapy facilities close to Lowe's Home Improvement?
Yes, nearby facilities include Pain Free By Design Inc., Benchmark Physical Therapy, and The Right Touch Inc. Auto Detailing, which also offers physical therapy services.