Lowe's Home Improvement

Reviews

• SH

  S H

  Feb 8, 2026
  1.0
  Very poor customer service. I visited Lowe’s today because I needed a key. While I was looking at the keys on display, an employee asked from behind if I was just looking at keys or do I want one cut. I turned around and told her that I was looking at the keys with my eyeballs because I wanted to purchase one to have cut if that was alright with her. She said you can keep looking. I told her that I was going to report her to her manager. She shrugged her shoulders and mumbled her manager’s name. When the managers (ASM)came one stated that I was irate and the other stated that I was dismissive. One of them even stated that I put my finger in her face. I told her that I did not put my finger in her face and that I was done talking to her because she was trying to turn the situation into something else. The other ASM was holding her arm telling her don’t. The ASM also told me that if I reported this online that it would only go to them and no one else. The Store Mangers and the District Managers need to be aware of their employees behavior regardless of their status. The worst customer service I have ever encountered yet. They really need to do better.
• AK

  Al Ko

  Jan 28, 2026
  1.0
  Garden department was awful the checker acted like I interrupted her telephone call she didn't even tell me what my total was she was too busy on her phone, should have went to home Depot
• KE

  Kevin Evans

  Jan 27, 2026
  5.0
  Very clean, friendly and helpful staff
• JB

  Jody Blum

  Jan 24, 2026
  1.0
  Found a deal on a kobalt 40 volt weed eater had it in my cart they wouldn't price match their own website so I had to take it to the service desk and I ordered it through the website on my phone standing in front of the service desk I had a confirmation number that I handed it to the service desk lady and then I left because I had it being delivered to my house 20 minutes later I get a text saying my order has been canceled call back and forth a few times then didn't hear anything from Lowe's again. How did my order get canceled when I had the product in my cart
• SC

  Shay Carroll

  Jan 5, 2026
  1.0
  DO NOT USE THIS STORE! We ordered multiple appliances from Lowe’s and have had nothing but problems from start to finish. Delivery crews repeatedly refused to do basic parts of their job—complaining about lifting appliances, refusing to walk up stairs, and generally acting like delivering appliances was an inconvenience. At one point, we were told we had to remove the front railing of our house to make the delivery work, which cost us hundreds of dollars out of pocket. Lowe’s has not reimbursed us for that expense. Most recently, we had a delivery scheduled where the crew never even showed up, because they supposedly “didn’t want to walk through sand.” No call. No real explanation. Just a missed delivery and more wasted time. This has been the worst customer experience we’ve had with a major retailer. If you’re ordering appliances and expect professional delivery and basic problem-solving, look elsewhere. Lowe’s clearly doesn’t care once they’ve taken your money.

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