Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Mobile, AL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
151 East I-65 Service Road South, Mobile, AL
36606, United States
Hours
Reviews
3.9
2,408 reviews
5 stars
1,198
4 stars
527
3 stars
244
2 stars
114
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance, unhelpful staff, and rude interactions.
Inventory Issues
Customers frequently reported discrepancies between online inventory and actual stock, leading to frustration when items were unavailable.
Store Cleanliness
Some customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
Mixed Experiences
While some customers had positive interactions with specific employees, many expressed dissatisfaction with the overall service and management.
- SCShay CarrollJan 5, 20261.0DO NOT USE THIS STORE! We ordered multiple appliances from Lowe’s and have had nothing but problems from start to finish. Delivery crews repeatedly refused to do basic parts of their job—complaining about lifting appliances, refusing to walk up stairs, and generally acting like delivering appliances was an inconvenience. At one point, we were told we had to remove the front railing of our house to make the delivery work, which cost us hundreds of dollars out of pocket. Lowe’s has not reimbursed us for that expense. Most recently, we had a delivery scheduled where the crew never even showed up, because they supposedly “didn’t want to walk through sand.” No call. No real explanation. Just a missed delivery and more wasted time. This has been the worst customer experience we’ve had with a major retailer. If you’re ordering appliances and expect professional delivery and basic problem-solving, look elsewhere. Lowe’s clearly doesn’t care once they’ve taken your money.
- RDRogue DinerJan 4, 20265.0There’s a gentleman in the garden center who checked the price and helped me get a heavy plant pot into a vehicle. He was upbeat with a great attitude. He was friendly and professional. I didn’t catch his name- but I just want to write a review to showcase how he made my all around experience a great one.
- MGMark de GraciaJan 1, 20265.0I usually have a below-average experience here at this Lowe's location but the employees Brandy at Guest Service and Tatyana at the Garden Center were professional and extremely helpful; not to mention their welcoming attitudes. What a great start to the new year, it was such a great experience that I was compelled to leave a review. Thank you
- TCTyler CogerDec 21, 20251.0Bought a $900 dryer and had it delivered. The new unit was dented up and didn't even work so they just took it back while also taking the dryer I already had. So I just didn't have a dryer now while I have a newborn infant in my home with only a few outfits. I tried to call the store and was put on hold multiple times for 30 minutes at a time. I had to take time off work to go to the store to try and get a refund which they wouldnt give me until a few days later. They said they would order another unit to replace the one I tried to buy but it wouldnt arrive fir 2 weeks. Once the new unit arrived, they then sold it to another customer. I hate Lowes now and I will NEVER cone back to this place for even the simplest items. Absolutely embarrassing and unacceptable
- FJFredrick JemisonDec 11, 20251.0This Lowe's home improvement needs an overhaul improvement totally. I managed a couple of departments in my day and a bad atmosphere of employees won't speak in the parking lot and off management has gotten in the way maybe of good employees. Employees won't speak or greet customers inside of the store and they're totally unconcerned about speaking to a customer period . I believe just saying thanks for coming to Lowe's today or thanks for shopping with us or you're welcome , Will help business maybe, and none of this tone of voice type of speech or speaking Do not happen at Lowe's. Someone need to start from management or start from employees from the bottom to the top or from the top to the bottom finding out what's the problem. A very bad environment....
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mobile, AL?
You can find hardware products, construction supplies, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Mobile, AL.
What are the store hours for Lowe's Home Improvement in Mobile, AL?
Lowe's in Mobile is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or shortened hours.
Does Lowe's Mobile offer delivery or in-store pickup services?
Yes, Lowe's Mobile offers both in-store pickup and delivery services for customers' convenience.
How can I check the status of my order from Lowe's Mobile?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What is the process for returning or exchanging items purchased at Lowe's Mobile?
Most items can be returned within 90 days. For Lowes.com purchases, you can start a return online in your Order History. For in-store returns, provide proof of purchase at the customer service desk, such as the return barcode found on your order details.
Which trusted brands does Lowe's Mobile carry?
Lowe's Mobile carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others.
What payment options are accepted at Lowe's Mobile?
Lowe's Mobile accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any nearby amenities that customers can visit around Lowe's Mobile?
Yes, nearby you will find amenities such as Anytime Fitness gym for a workout before or after shopping, The Juicy Crab Mobile seafood restaurant for dining, and Verizon mobile phone store for telecommunications needs.
Is there nearby lodging available near Lowe's Home Improvement in Mobile, AL?
Yes, there are nearby lodging options like Motel 6 Mobile, Econo Lodge, and Quality Inn and Suites at Airport Blvd I-65, providing convenient accommodations for travelers visiting Lowe's Home Improvement.
Are there convenient financial services near Lowe's Mobile store?
Customers can find financial services nearby including OneMain Financial offices providing payday loans, installment loans, and other financial assistance.