Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mobile, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
151 East I-65 Service Road South, Mobile, AL
36606, United States
Hours
Reviews
3.9
2,387 reviews
5 stars
1,187
4 stars
523
3 stars
244
2 stars
113
1 star
320
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Cleanliness
The store is generally noted for being clean and well-organized.
Product Availability
Customers expressed frustration over items being out of stock or not available, particularly in specific departments.
Positive Experiences
Some customers highlighted positive interactions with helpful staff members who went above and beyond to assist.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication regarding orders.
- CFChris FellsNov 6, 20251.0I compare most Lowe’s bathrooms to gas stations along the highway that you don’t want to stop at.
- RBRay barberOct 30, 20255.0Good place
- DBDennis BowdoinOct 25, 20253.0Lowes is clean, well arranged, and has good pricing. But, it's hard to find help and there are long waits to get assistance from the workers. Lowes need to increase each departments employee count to provide better customer support.
- AAAngela Lawshe (Angie)Oct 22, 20254.0Pretty good, but customer service wasn't very helpful
- MDMatt DaywaltOct 22, 20252.0I seem to have the worst luck at Lowes, or they jut are not customer oriented. Employees in garden department that can't answer simple questions. Then can't find anyone to find 5 gallon buckets...oh and they charge for the bucket lid too.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mobile, AL?
You can find hardware products, construction supplies, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Mobile, AL.
What are the store hours for Lowe's Home Improvement in Mobile, AL?
Lowe's in Mobile is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or shortened hours.
Does Lowe's Mobile offer delivery or in-store pickup services?
Yes, Lowe's Mobile offers both in-store pickup and delivery services for customers' convenience.
How can I check the status of my order from Lowe's Mobile?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What is the process for returning or exchanging items purchased at Lowe's Mobile?
Most items can be returned within 90 days. For Lowes.com purchases, you can start a return online in your Order History. For in-store returns, provide proof of purchase at the customer service desk, such as the return barcode found on your order details.
Which trusted brands does Lowe's Mobile carry?
Lowe's Mobile carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others.
What payment options are accepted at Lowe's Mobile?
Lowe's Mobile accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there any nearby amenities that customers can visit around Lowe's Mobile?
Yes, nearby you will find amenities such as Anytime Fitness gym for a workout before or after shopping, The Juicy Crab Mobile seafood restaurant for dining, and Verizon mobile phone store for telecommunications needs.
Is there nearby lodging available near Lowe's Home Improvement in Mobile, AL?
Yes, there are nearby lodging options like Motel 6 Mobile, Econo Lodge, and Quality Inn and Suites at Airport Blvd I-65, providing convenient accommodations for travelers visiting Lowe's Home Improvement.
Are there convenient financial services near Lowe's Mobile store?
Customers can find financial services nearby including OneMain Financial offices providing payday loans, installment loans, and other financial assistance.