Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Madison, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,377 reviews
5 stars
1,344
4 stars
579
3 stars
186
2 stars
78
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unhelpful.
Delivery Issues
Several customers reported significant problems with delivery services, including damaged items and poor communication from delivery staff.
Store Cleanliness
The store is generally noted to be clean and well-stocked, contributing positively to the shopping experience.
Checkout Experience
Many customers expressed frustration with the self-checkout system, citing long lines and a lack of staffed registers.
Product Availability
Customers frequently mentioned issues with product availability, including items being out of stock or incorrect inventory listings.
- GAGerald AndersonDec 12, 20255.0Had a great experience! Been working on a remodel and.. Jeremiah, the assistant manager was so helpful
- MBMichelle BoyleDec 3, 20251.0We purchased a refrigerator a nice one the employee who help us Brian Extremely helpful, knowledgeable, friendly with the extra mile could go on and on and on about him, but he actually works for Lowes. Let’s get to the one star review terrible horrible customer service from their people who do their deliveries. The first time they try to deliver they come walking in my house and say bad news ma’am. It’s damaged I go what do you mean it’s damaged I go out there. I look at it and apparently they said the icemaker was broken that they had like 6 to 7 other appliances on this truck that was broke so I just don’t think that that’s the company or Lowe’s itself, but that sounds like to me whether they’re starring him at the warehouse and loading them today they come to deliver a new refrigerator which was great and when they called, I explained to them that they were gonna have to remove the doors off the refrigerator and the drawers to get it through the front door cause it’s not gonna fit the customer service people that I talk to who scheduled delivery said not a problem ma’am when they called me and said that they’ll remove those to get it inside the house the driver’s assistant said who told you that I told them this when they called they come when they look at my front door and said well why can’t we remove the front door and I said because my husband and I don’t want you to remove the front door I guess I should’ve told them that there is a sensor on the door for the alarm, and I don’t want them to mess with that. The driver who I’m gonna guess is the lead guy was extremely rude. Come looked at my Durango why not and I said because we don’t want you to remove the front door and I was told that you guys could just remove the refrigerator doors and the drawers to get it in the house. He got so upset with me. He loaded the refrigerator back up onto the truck and said they can bring out another team. I bought a washer and dryer from Lowe’s and back in July and now I just bought a $2500 refrigerator so needless to say I’m not very happy and extremely disappointed in the customer service that I have received from the delivery people. This is not how you treat people it gives Lowes a very bad name. My suggestion is if you’re going to buy something from them and appliance maybe arrange to pick it up yourself Ivan, who was great who works for deliveries who I talked to and he called me directly on Monday to reschedule it for today Wednesday I called him back and told him what happened. They are going to try to bring it back in tomorrow a different team and he said oh that team doesn’t want to come back to your house. That’s fine. I don’t want them in my house. With their delivery people, we do have an alarm on our door and I’m worried that if they remove my front door, it’s gonna mess with the sensor
- RMRuthe MyersDec 1, 20254.0Store is clean. Employees I interacted with have been friendly and helpful. My biggesg complaint, is they removed manned registers and it is now all self checkout.
- DMDana MullinsNov 28, 20251.0Their black Friday ad was BS. They gave tickets away earlier than they opened. Ad said first 50 doors open at 6, not first 50 at 5am. If thats the case why not give tickets the night before so people can sleep. So next time maybe state the real plan on your advertisement! Home Depot wouldn't have done this, first come first serve is how they have done in the past!
- AAAmandaNov 25, 20255.0I would like to take a moment to recognize 2 employees that assisted me today at the store. Joseph and Braxton went above and beyond to help me with an item I was looking to purchase. The item was not on the floor and both associates took the time to locate the item and retrieve the item for me to purchase. This really made my day. And I really appreciate the time that they took to assist me.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Madison, AL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, outdoor furniture, power tools, and more.
What are the store hours for Lowe's Home Improvement in Madison, AL?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so please check in advance.
Does Lowe's Madison offer delivery and in-store pickup?
Yes, Lowe's Madison provides both in-store pickup and delivery services for your convenience.
How can I track or cancel my order at Lowe's?
You can check order status or cancel items by logging into your MyLowe's account online and managing your orders under 'Orders & Purchases'.
What services does Lowe's Madison provide apart from selling products?
Lowe's offers installation services including appliances, flooring, cabinetry, lighting, doors, HVAC, roofing, and more, along with assembly and repair services.
Which payment methods are accepted at Lowe's Home Improvement in Madison?
They accept major credit cards like American Express, Visa, Mastercard, Discover, and Diners Club, as well as cash and checks.
Is there assistance available for customers who speak languages other than English?
Yes, Lowe's offers services in English and Spanish, with in-store translation services available for other languages.
What nearby businesses can I visit before or after shopping at Lowe's?
Nearby you can find Minute Key locksmith services, Pizza Hut and KFC for food, Marshalls and Dollar General for shopping, and the UPS Access Point for courier services.
How can nearby Minute Key services help Lowe's customers?
Minute Key offers key and locksmith services close to Lowe's, convenient for customers who may need key duplication or lock assistance during their trip.
What dining options are available near Lowe's Home Improvement in Madison?
Customers can enjoy nearby dining options like Pizza Hut, KFC, and Taco Bell before or after visiting Lowe's for home improvement needs.