Business Details
About
Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,173 reviews
5 stars
1,812
4 stars
169
3 stars
44
2 stars27
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, friendliness, and helpfulness of the staff, particularly mentioning salespeople like Devynn, Kirsten, and Terry.
Product Knowledge
Customers appreciated the staff's knowledge about the furniture and their ability to assist in making informed decisions.
Pricing and Selection
The business is noted for having great prices and a wide selection of furniture, with many customers expressing satisfaction with their purchases.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to communication issues and service inconsistencies, particularly in the Madison, AL location.
Delivery Issues
A few customers experienced problems with delivery and order fulfillment, indicating a need for improvement in this area.
- JOJoseph Otero3 days ago4.0Because he was busy, he salesperson pointed me to the part of the store where I would find the type of furniture I sought. When I was ready to buy, he applied two discounts totaling $200, making a good deal great!
- BCBonnie Cowan6 days ago5.0Devynn was great at getting my bedroom furniture swapped around and then helped me find the perfect couch. Thank you so much for an awesome shopping experience!
- CDChristina DobbsNov 12, 20255.0I’d like to share my positive experience with my most recent purchase from Furniture Row! Worked with Terry (again)…. Purchased a beautiful custom bed for my guest room as part of a renovation project He made it simple and easy!! Chris in mattresses was great as well…. They worked together to assist me with getting my home furnished;)
- TPToshia PresleyNov 11, 20255.0We had such a great experience at Furniture Row! We custom ordered a sectional and were blown away by how many fabric options and layout choices they offered. We went back a couple of times to make sure we were choosing exactly what we wanted, and James was incredibly patient and helpful each time — even staying past closing two days in a row to make sure we were completely happy with our final design. He was super knowledgeable about all the pieces in the store and really went above and beyond to make the process easy and enjoyable. Highly recommend Furniture Row and especially James if you’re looking for great service and beautiful, customizable furniture!
- KMKylie MurphyNov 8, 20255.0The manager Chris has been exceptional! He has always gone above and beyond to rectify any issues we had. His customer service is impeccable. I will always recommend this store for all of your mattress needs.
Frequently Asked Questions About Furniture Row
What type of products does Furniture Row offer?
Furniture Row provides a wide variety of home furnishings including bedroom, dining, living room, office furniture, mattresses, linens, and home accents with popular styles made from high-quality materials.
Where is Furniture Row located and what are its store hours?
Furniture Row is located at 8405 Madison Blvd., Madison, AL 35758, US. The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at Furniture Row?
Furniture Row accepts AMERICAN EXPRESS, CASH, CHECK, DISCOVER, FINANCING, MASTERCARD, and VISA as payment options.
Does Furniture Row offer delivery and financing services?
Yes, Furniture Row offers both delivery and financing services to its customers.
Is Furniture Row wheelchair accessible?
Yes, Furniture Row has wheelchair accessible entrances and parking available for customers.
How can I contact Furniture Row for customer service?
You can reach Furniture Row's customer service by email at customerservice@furniturerow.com or by phone at +1 256-772-7304.
Which nearby dining options are available around Furniture Row?
Nearby dining options include Scooter's Coffee, I Love Sushi Japanese Cuisine, and Oaxaca Flavors, offering coffee, sushi, and Mexican food respectively, making them great choices before or after your shopping trip.
Are there other furniture stores near Furniture Row in Madison?
Yes, nearby furniture stores include Bedroom Expressions and Denver Mattress, providing additional options for home furnishings and mattresses.
What financial services are available nearby Furniture Row?
Nearby financial services include Synovus Bank, First Commercial Bank, Western Union, and LifeCourse Capital Inc. for banking, money transfer, and financial advising needs.
Does Furniture Row have an active social media presence?
Yes, Furniture Row is active on social media platforms including Facebook at FurnitureRowMadisonAL, Instagram with handle @furniturerow, and Twitter with handle @furniturerow.