Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Huntsville, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
10050 S. Memorial Parkway, Huntsville, AL
35803, United States
Hours
Reviews
4.2
1,534 reviews
5 stars
860
4 stars
382
3 stars
131
2 stars
46
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or dismissive.
Product Knowledge
Inconsistent product knowledge among staff; some customers report excellent assistance, while others feel employees lack basic knowledge.
Delivery Issues
Frequent complaints about delivery delays and miscommunication regarding services promised at the time of purchase.
Store Environment
Store cleanliness and organization receive positive remarks, but there are complaints about temperature control and accessibility of products.
Overall Experience
Customers express a mix of satisfaction and frustration, with some loyal to the store while others are considering competitors due to poor experiences.
- RJRoger Kitchen Jr.Nov 4, 20251.0Ordered a shower kit at the Madison AL store. Got shipped to the South HSV store. They won't transfer it unless I pay a delivery fee. Thanks! Had a terrible time trying to talk to a human-being in both stores to get an answer. The automated phone system is awful.
- RSRocket City SignsOct 31, 20253.0Some usually supervisors acting like their the hot stuff.
- GGGOct 28, 20251.0Old lady working the customer service counter would rather sit and chit chat about her dog with another employee than help customers. Looked me straight in the eye then went right back to talking about her dog while I’m standing 4 feet from her and the other employee just ignoring me. Needs better training
- EKEric KonecnyOct 18, 20251.0It's always like pulling teeth to get through the pro checkout. They still haven't had the foresight to get a box for scanning IDs and probably 95% of the staff have no clue what the difference is between a screw and a windowpane. Two...there are literally two good employees that I have interacted with at this location in the last four years. Today it seemed as of the clerk just graduated preschool. Whatever happened to Pros that know at Lowe's!?!
- MMMandyOct 5, 20251.0My senior parents went to this location to try to purchase an air conditioner. The male employee initially told them that he had just put up the air conditioners this morning and said his back would not allow him to lift them again and was hesitant about using the lift to go to the top shelf to get them. After looking at air conditioners in another location within the store that had not been stored yet, they did not find the right fit. The employee claimed that he would get a lift to try to see about the ones on the top shelving. My parents waited on the aisle where the ACs had been stored for well over 20 minutes for him to come back and instead eventually saw this employee walking with some carts in another section of the store. He had ignored their presence and did not do what he said. Finally, he came down the aisle where they were waiting and other shoppers were waiting there as well. He ignored my parents and asked the other shoppers what could he help them with. My parents said, "What about us? We've been waiting." He said it would take him two hours to go up to look at the air conditioners. So, he refused providing further assistance and told them to go online when they clearly had many air conditioners in stock in this location. I do not appreciate my parents being treated this way. If an employee refuses/avoids helping the customers, then what are they getting paid to do?! My parents went down the road to your competitor and received stellar service and bought a $700 air conditioner. We will never do business here or at another Lowe's store ever again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Huntsville offer?
Lowe's in Huntsville offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, outdoor equipment, and more.
What are the operating hours for the Lowe's Home Improvement store in Huntsville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with specific holiday hours for certain dates.
Does Lowe's in Huntsville offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Huntsville?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, cabinets, flooring, HVAC, lighting, roofing, and more to support your home improvement projects.
Are there any nearby places where I can grab a meal before or after shopping at Lowe's?
Yes, nearby eateries include Marco's Pizza and Domino's, which are convenient options for grabbing pizza before or after your visit to Lowe's.
Where can I get automotive services close to Lowe's in Huntsville?
Close to Lowe's, you can find Larry's Automotive Services and Repair, Good Guys Garage, and McMahan's Mobile Mechanic for automotive repair and services.
Are there fitness centers near Lowe's Home Improvement in Huntsville?
Yes, Planet Fitness is located nearby and offers gym and fitness services which you might visit before or after shopping at Lowe's.
How can I contact Lowe's Home Improvement customer service?
You can contact Lowe's customer care via email at customercare@lowes.com or by phone at +1 256-880-1981.