Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hoover, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,369 reviews
5 stars
737
4 stars
312
3 stars
110
2 stars
51
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing unhelpful or rude staff, long wait times for assistance, and unresolved issues.
Product Availability
While some customers found the store stocked with necessary items, others reported frequent issues with product availability and delays in online order fulfillment.
Staff Knowledge
Feedback indicated a lack of training among staff, with many employees unable to assist customers effectively or provide accurate information about products.
Positive Experiences
Despite the negative feedback, several customers praised specific employees for their helpfulness and knowledge, indicating that positive experiences do occur.
Store Cleanliness
Some customers noted that the store was clean and organized, contributing to a pleasant shopping environment.
- ATAlise TressillianNov 12, 20251.0If I could give zero I would for the ladies in the front. They care NOTHING about their job. They are at the front sitting down watching TikTok and scrolling- when asked where something is- they just point down a random isle- not bothering to use the scanner they have in their hands- this isn’t the first time this has happened-probably time 6 or 7 I’m just getting to writing the review.- I’d be glad to discuss more if anyone cares enough to contact me. Or just go review your cameras and you’ll see exactly who I’m referencing - I also have arrived at 6am (when the store is supposed to be opened) and got the stink eye when I walked in due to one of them coming in behind me, parking front row- 7 minutes late- with a friend saying here’s your walkie— so clearly being clocked in before actual arrival… do better Lowe’s
- JBJosh BevisNov 6, 20255.0The workers there are always nice and always ready and willing to help
- RLRachel LaMonteOct 25, 20251.0My first trip to this Lowe’s was so bad that I’d barely give them one star. I came in for paint and asked for assistance. The customer service person was not pleasant but did ask for assistance in paint. 10 minutes later, I again asked for assistance. Finally after about 15 minutes of waiting in a fairly empty store with 2-3 employees chatting and no one willing to help, I left. I’m not blaming anyone in particular, but this type of service does not bode well for return visits.
- ARAnna-Marie RameyOct 24, 20251.0VERY VERY disappointed with the staff at this store. About a week ago an EMPLOYEE put her own FOOD into my infant son’s mouth. I had ABSOLUTELY NO knowledge of her doing this as I was trying to check my items out in the self checkout line. I hurried to get the Funyun out of my son’s mouth once I realized what was going on. He he has 2 teeth and could have choked. She then proceeds to harass me by begging me to let her feed my son a peanut butter cracker. I tell her he is allergic and why does she want to feed my baby food? She asked me THREE times to feed him and would not leave us alone. She also brought up politics and asked my father in law and I our thoughts on the president. Highly unprofessional in my opinion. I then go to the manager to tell her about the situation. She claimed she would pull the footage and let corporate know and they would be contacting me for a statement. I have yet to hear from them and have contacted the manager several times for an update and have received nothing. Moral of the story be on extreme high alert when you are in the store this lady employee came out of no where and shoved her nasty hands and food into my infant son’s mouth.
- JRJames ReedOct 15, 20251.0Lowe's will not honor their extended warranties nor will they honor the manufacturers warranties on their equipment I bought a brand new what behind mower and it locked up the fifth time I used it I had the extended warranty plus it was less than a year old and had had less than three tanks of gas ran through it they tried to say it was a maintenance issue and they will not fix it or replace it it sucked the filter through the carburetor and locked up not my fault and even so I had paid for the extended warranty but they will not fix it or replace it
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hoover, AL?
You can find a wide range of hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Hoover, AL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates will be sent if your order status changes.
What is Lowe's policy for returning or exchanging items?
Most items can be returned within 90 days. Online purchases can be returned through the Order History page before shipping back. In-store returns require proof of purchase at customer service.
Are installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, HVAC, roofing, and many others to support your home improvement projects.
What payment options does Lowe’s accept?
Lowe’s accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What nearby places can customers visit after shopping at Lowe's in Hoover?
Customers can visit nearby places like Happy China Chinese Restaurant for dining, Glory Road Cycling for bicycle needs, or Natures Food Store for health foods after shopping at Lowe's.
Is there a convenient gas station near Lowe’s for customers arriving by car?
Yes, Circle K and BP gas stations are nearby, offering convenience for fuel and car wash services when visiting Lowe's.
Are there medical facilities near Lowe’s Home Improvement in Hoover, AL for health-related emergencies or needs?
Yes, Medplex Outpatient Surgery Center, The Birmingham Pain Center, and Southlake Orthopaedics are nearby medical facilities customers can access if needed.