Business Details
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Self-Storage FacilityPublic StorageMoving Supply StoreWarehouse Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 3625 Lorna Rd in Hoover, AL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, golf carts available, warehouse space available, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
580 reviews
5 stars
546
4 stars
16
3 stars5
2 stars3
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Jamie, Aaron, and Sheaundra.
Cleanliness
The facility received positive remarks for being clean and well-maintained, contributing to a pleasant storage experience.
Pricing Issues
Several customers expressed dissatisfaction with unexpected price increases after initial rental agreements, describing it as unfair and a 'bait and switch' tactic.
Communication
While some customers appreciated the communication regarding facility hours and policies, others reported issues with responsiveness and clarity, particularly in distressing situations.
Mixed Experiences
Overall, while many reviews were positive, there were significant negative experiences reported, particularly regarding management's handling of sensitive situations.
- KEKedarius EmbryNov 14, 20255.0Great at helping me with what I need.
- SLSamantha LeightNov 13, 20255.0This facility is clean and secure. The process to get a unit was so easy! I really like it here.
- DWDan WestonOct 22, 20255.0Jamie was a big help modifying my account details. Friendly, accurate, and quick to resolve the problem. Best call I made today!
- KEKathy EdwardsOct 5, 20251.0DO NOT RENT HERE. My ex-husband rent from the John Hopkins location, in Hoover. The Property Mang, very rude and unprofessional. I requestedca call, first off...you can't get directly to her. That bad in itself. You have to call another Extra Space, and they take the message. They sold all my kids fall/winter items. Didn't let remind/let him know the things would be sold on that day. They didn't care. I calked asked, LITERALLY begged please contact the buyer. They lied!! I was told, nothing can be done I worked for Extra Space for 4yrs, I know the procedure. There is ALWAYS, ways to gwt in contact with the buyer. This has ruin one of my sons, and he had been extremely depressed. His state championship DECA trophies, all his Honor Roll Certificates(from 1st-10th grade), pictures, etc. Very memorable things...that's important. You think The Property Mang cared....NO!! She said she was busy!!! And we have YET to recieve a call!! Everything they had for fall/winter was sold!! Including their school backpacks, and two labtops that belongs to HOOVER CITY SCHOOLS!! I really need those back, those belong to them, and they are seeking lawful council, to retrieve. These people don't care. So please save your money, they don't care..Not to mention, they used my cresit card, for auto pay, without my consent!!
- FSFrederick SteckOct 3, 20251.0Was a five start until they more than doubled my storage unit price per month. Went from 71 to 160 per month. Without notice, utterly ridiculous
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Hoover, as well as those nearby in Williamsburg, Jameswood, Homestead, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near Lorna Rd & Old Rocky Ridge Rd.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the access hours for Extra Space Storage?
Extra Space Storage is accessible daily from 6:00 AM to 10:00 PM, Sunday through Saturday.
Where is Extra Space Storage located?
Extra Space Storage is located at 3625 Lorna Rd, Hoover, AL 35216.
Does Extra Space Storage offer climate-controlled storage units?
Yes, climate-controlled storage units are available for storing temperature-sensitive items.
Are drive-up storage units available at Extra Space Storage?
Yes, Extra Space Storage provides drive-up access units, making it easy to move large or heavy items in and out.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available for purchase online and at local facilities.
What are the payment options accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Invoice, MasterCard, and Visa.
What nearby places can I visit when using Extra Space Storage?
Nearby you can find El Mercado for groceries, Iguana Grill for dining, and Auto Oasis Express Wash for car care.
Are there other storage facilities near Extra Space Storage?
Yes, Life Storage is a nearby storage facility located close to Extra Space Storage.
What convenience stores or gas stations are near Extra Space Storage for quick stops?
Convenience stores and gas stations nearby include BP, Circle K, and Kangaroo Express, which are great for quick errands.
How can nearby landmarks and real estate locations help when visiting Extra Space Storage?
Nearby landmarks like Hoover Village and The Willows can help with orientation and provide accommodation or real estate options if needed during your visit.