Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Homewood, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting long wait times and unhelpful staff.
Product Availability
Customers frequently noted that the store had a good selection of products, but there were also complaints about items being out of stock or not available.
Store Cleanliness
Some reviews praised the cleanliness and organization of the store, while others reported issues with the condition of certain areas, such as the garden center and restrooms.
Delivery Issues
Numerous customers expressed frustration with delivery services, citing problems with scheduling and communication regarding appliance deliveries.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, others were criticized for lack of assistance and product knowledge.
LN
Le Norred
6 days ago
5.0
This location is the friendliest! Love the customer service!
The Christmas decorations are the best. Had my favorite right upfront!!!
TG
Tony Green
Nov 16, 2025
5.0
Highly recommend
LL
Leoncio Alvarez Lopez
Nov 14, 2025
4.0
Es un lugar muy agradable donde puedes encontrar todo sobre construcción
LB
Luke Belmont
Nov 5, 2025
5.0
Came to Lowe’s to buy a fridge pretty late in the day and Richard and Jeryl were a huge help. Great store!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Homewood, AL offer?
Lowe's Home Improvement offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more. They also provide installation services for many products.
What are the store hours for Lowe's Home Improvement in Homewood?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours noted on their website.
Does Lowe's Home Improvement offer in-store pickup and delivery options?
Yes, Lowe's in Homewood offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement offer assistance with returns and exchanges?
Most items can be returned within 90 days. Returns for online purchases can be started online or in-store with proof of purchase at the customer service desk.
Is Lowe's Home Improvement accessible to customers with disabilities?
Yes, the store has wheelchair accessible parking and provides in-store shopping and onsite services that accommodate customers' needs.
Are there any nearby lodging options for customers visiting Lowe's in Homewood, AL?
Yes, nearby hotels include Country Inn & Suites by Radisson, Spark by Hilton Homewood Birmingham, Suburban Studios Birmingham Homewood I-65, SPARK BY Hilton, and Suburban Extended Stay, offering convenient accommodations for visitors.
Where nearby can I find key and locksmith services when visiting Lowe's Home Improvement?
Several minuteKEY kiosks and Minute Key locksmith services are located nearby, offering convenient access for key cutting or lock services.
Are there nearby places in Homewood where I can purchase appliances and grill equipment besides Lowe's?
Yes, AllSouth Appliance Group, Inc. and AllSouth Appliance Group, Inc. - Birmingham, AL are nearby stores that offer kitchen supplies, appliances, and grilling equipment for your convenience.