Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Hartselle, AL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,062 reviews
5 stars
651
4 stars
215
3 stars
87
2 stars
34
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Delivery Issues
Numerous reviews highlight problems with delivery, including delays, incorrect items, and lack of communication regarding orders.
Store Cleanliness
Customers generally appreciate the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
Helpful Staff
Several reviews commend the helpfulness and friendliness of staff members, particularly at the Hartselle location, contributing to a positive shopping experience.
- GSGuy Shipp3 days ago5.0They have always been excellent to me , yesterday 01/08/26 I purchased a dewalt miter saw stand the box was messed up I payed for it went home wasn't sure if it came with the material holders attached, went back today. Turns out it did come with them and they gave me what I needed. Not many big box stores take care of customers like Lowe's does. Thank goodness they are still old school great customer service 👍 Thank you Lowe's
- APArrowhead RV Park6 days ago5.0Very helpful,
- KJK JDec 22, 20251.0Do not order from this store. I ordered a freezer over 5 weeks ago. It was delivered and quit working in about 48 hours ruining all of the meat I had put in it. I notified Lowe's and had to discuss with them to get them to pick it up. It was delivered (no way to pick it up). They picked it up almost 4 weeks ago and still do not have a refund. I called on the 12/11 about the refund and was told they would be refunded it then but no refund on the delivery charge! I'm STILL WAITING for the refund. So, if you want poor customer service and to lose your money along with groceries you also paid for, then go ahead and order from them! The photo is after I cleaned out the freezer and had it ready for pickup.
- ARAustin ReevesDec 22, 20251.0Ordered curbside pickup for a toolbox for my little boys Christmas. Came to pick it up and when I got there it Didn't work. Went in and talked to the lady who was extremely rude. I had to load up a big toolbox all by my self because it would have been "20 min" to get someone to help me lift it. All in all pretty low down, rude, and lazy staff. Well go to home depot from now on.
- BSBobby Derald ShaddenDec 3, 20251.0DO NOT ORDER FROM THIS STORE ONLINE!!! VERY POOR CUSTOMER SERVICE!!! I ordered 16 rolls of insulation and payed extra for delivery on 12/01/2025. It was scheduled for delivery on 12/02/2025. I received an email stating it was delivered and a pic for proof of delivery. The pic was not of my location. I called and was directed to someone in Recieving. Told them the situation. Was told they would check into it and call me back shortly. Never heard back. Called again this morning at 9:30am. Told them the situation AGAIN. They said they would call me back by noon today. Never heard back AGAIN!!! Called them again at 3:30pm. I was told everyone had went home and they would have to get my name and # so they could call me back tomorrow. The lady said I would need to talk to Ladonna. I informed her that I thought Ladonna was the one who said they would call me back yesterday. I was told Ladonna had her own stuff going on and was probably busy. I plan to take the rest of my business to Home Depot. I am willing to bet I will NOT hear from them tomorrow either!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Hartselle, AL offer?
Lowe's provides a wide range of quality hardware products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Hartselle?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you of any status changes.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Moen, Kohler, and many more.
Are there any nearby propane suppliers to Lowe's Home Improvement in Hartselle?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier. Customers can conveniently refuel propane for their grills and outdoor equipment before or after shopping at Lowe's.
Is there a locksmith service near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith services, providing convenient access for customers who may need key duplication or lock services while visiting Lowe's.
Are there nearby automotive services close to Lowe's Home Improvement?
Texaco Hartselle gas station offers automotive repair and tire services nearby, so customers can address vehicle needs during their visit to Lowe's.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decking, garage doors, HVAC, lighting, roofing, flooring, and more to help customers complete their home improvement projects.
How can I contact Lowe's Home Improvement customer care?
You can reach Lowe's customer care by phone at +1 256-751-5270 or via email at customercare@lowes.com for assistance with orders and services.