Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hartselle, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,053 reviews
5 stars
647
4 stars
214
3 stars
87
2 stars
34
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who went above and beyond to assist.
Installation Issues
Several reviews mentioned problems with third-party installation services, including improper setup and lack of training.
Product Availability
Customers frequently noted that the store had a good selection of products and that they were able to find what they needed.
Management Concerns
Some reviews expressed dissatisfaction with management's responsiveness and handling of customer issues, particularly regarding returns and pricing.
Store Experience
Overall, the store was described as clean and well-organized, with a pleasant shopping atmosphere.
- KSKathryn SmalleyNov 15, 20254.0The staff in Athens was so helpful! The staff in Madison is rude.
- IIIsabellaNov 13, 20251.0I still haven’t gotten a delivery that I paid for and when I call, I get the runaround from them.. I just now got hung up on by customer service agent candy when I asked to speak to the manager. Glen was the only helpful one but still haven’t gotten a call back from them either about our delivery.
- TMTaylor MooreNov 13, 20251.0Terrible customer service. They don’t help and then hang up on you when you’re on hold
- ALAmy leeNov 5, 20255.0Very clean, Organized store. Great holiday collection. My grandkids loved it. The decorations were pretty pricey though. Employees were very friendly.
- RHRobin HaynesNov 1, 20251.0If you are considering buying washer/dryer and having “Lowe’s” install them PLEASE consider other options! Lowe’s farms out all of their installations (as I’m sure most big box stores do) to 3rd party installers. We bought new washer/dryer set. Delivery people didn’t level either unit and didn’t install dryer on riser correctly. After two additional visits to correct problem I still had to pull out the dryer and climb over it to install the dryer vent correctly. 3rd party installers are very poorly trained!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Hartselle, AL offer?
Lowe's provides a wide range of quality hardware products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Hartselle?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also notify you of any status changes.
What brands does Lowe's Home Improvement carry?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Moen, Kohler, and many more.
Are there any nearby propane suppliers to Lowe's Home Improvement in Hartselle?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier. Customers can conveniently refuel propane for their grills and outdoor equipment before or after shopping at Lowe's.
Is there a locksmith service near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith services, providing convenient access for customers who may need key duplication or lock services while visiting Lowe's.
Are there nearby automotive services close to Lowe's Home Improvement?
Texaco Hartselle gas station offers automotive repair and tire services nearby, so customers can address vehicle needs during their visit to Lowe's.
What installation services does Lowe's Home Improvement provide?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, decking, garage doors, HVAC, lighting, roofing, flooring, and more to help customers complete their home improvement projects.
How can I contact Lowe's Home Improvement customer care?
You can reach Lowe's customer care by phone at +1 256-751-5270 or via email at customercare@lowes.com for assistance with orders and services.