Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Gadsden, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,437 reviews
5 stars
1,355
4 stars
560
3 stars
214
2 stars
107
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees received praise for being helpful, while others were criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery delays, poor communication, and mishandling of orders, leading to customer frustration.
Store Organization
Customers reported issues with store organization and inventory management, making it difficult to find items.
Staff Knowledge
While some staff members were noted for their helpfulness and knowledge, others were described as unhelpful or distracted.
Cleanliness
Concerns raised about cleanliness in certain areas of the store, including reports of rodent problems.
- LNLinda NorwoodDec 28, 20255.0Want to say that Andrew was amazing and so helpful. He went above and beyond on customer service. While others walked around playing he was on it.
- BBBud BeamDec 11, 20252.0Lowe’s use to give military discounts. That is why they get a 2!! Wish there was a Home Deot near by!!!
- JBJaycee BryantDec 10, 20255.0I’m not sure if her name is Lakkenna but she was absolutely amazing. The last few times I’ve visited this Lowe’s she was my cashier or worked self checkout. She tries her absolute best solving any issues you have and honestly makes your shopping experience 10X times better with her bright bubbly positive attitude. I usually go to guntersville Lowe’s but this store is my go to now specifically because of the great experience she gave.
- JEjerry ellisDec 3, 20253.0Staff was not very helpful on finding a bolt i needed.
- S7Skittles 748Nov 21, 20255.0I just want to take the time to thank Latoya in appliances she went above and beyond to help me and my sister. She is such a beautiful person. She took the time to listen, explain each appliance we looked at, and she also understand exactly what we wanted. If you need someone to listen and help pick out the best appliances please ask for Latoya she will take good care of you💕
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Gadsden, AL?
You can find quality hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers installation services including appliances, flooring, cabinets, doors, lighting, fans, HVAC, plumbing fixtures, smart home devices, and more, along with delivery and in-store pickup options.
What are the store hours for Lowe's Home Improvement in Gadsden?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others with shorter hours.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Does Lowe's offer any recycling services?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries for customers.
Are there any nearby places where I can get propane near Lowe's in Gadsden?
Yes, Blue Rhino Propane Exchange is nearby, where you can get propane exchanges conveniently when visiting Lowe's for related items.
What nearby stores can I visit for outdoor gear or sporting goods around Lowe's?
Academy Sports + Outdoors is close by and offers sporting goods, outdoor gear, and bicycles, which can complement your outdoor projects from Lowe's.
Is there a nearby location where I can get key and locksmith services near Lowe's?
Yes, Minute Key is a nearby locksmith where you can get key duplication or locksmith services while visiting the area around Lowe's.
What educational institutions are near Lowe's Home Improvement in Gadsden?
Gadsden State Community College is nearby, featuring facilities like Barnes and Noble College Bookstore and Allen Hall, offering educational and cultural opportunities before or after visiting Lowe's.