Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fultondale, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,926 reviews
5 stars
1,491
4 stars
680
3 stars
305
2 stars
138
1 star
312
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty finding assistance and unhelpful staff.
Product Availability
Customers frequently encountered issues with product availability, including items being out of stock or mispriced.
Store Organization
The store layout and organization received negative feedback, with many customers finding it cluttered and difficult to navigate.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive shopping experiences.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication regarding order statuses.
- BCBrittany C2 days ago5.0Had exactly whats needed for my home improvement project
- MRMichelle RichardsonNov 7, 20251.0I’ve now been at Lowe’s over an hour trying to get a receipt for my purchase. The manager was and is rude and should have to attend customer service classes. Times are hard for everyone and if I spend my hard earned money in your establishment I should be treated with respect. Do better or find another job!!
- LTLee TaylorNov 6, 20255.0I stopped in to grab a few items for a jobsite of mine. The staff was polite and I was able to get in and out quickly. There is some things out of place that should be tended to more often, especially in the plumbing fittings aisles.
- SBSean BundrickNov 3, 20255.0Always a great place for home improvements and home repairs
- LMLety MorenoOct 12, 20253.0I come to Lowes, I grab 6 plants for $7.98 each and I see they are $34.94, which seemed like too little to me, she calls the cashier assistant and gets mad, so I can tell her there are 6 and they are only charging me for 3. And if I hadn't told her, 3 would have been free and she still gets mad; the machine didn't price correctly, I was honest, I told her I took 6 and she gets mad, she already priced the other three and I paid $52.67, doesn't she want to work!!!???
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Fultondale offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Fultondale?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and are posted accordingly.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account, with email updates provided for any status changes.
What payment methods are accepted at Lowe's Home Improvement in Fultondale?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including for appliances, cabinets, flooring, doors, lighting, and more.
Does Lowe's offer support for customers who speak languages other than English?
In addition to English and Spanish, Lowe's provides in-store translation services for other languages.
Which nearby gas stations can I use when visiting Lowe's Home Improvement in Fultondale?
Nearby gas stations include Murphy USA, Chevron Station Fultondale, bp America, and Shell, making it convenient to fuel up before or after your Lowe's visit.
What dining options are available near Lowe's Home Improvement in Fultondale?
Nearby restaurants include Zaxby's Chicken Fingers & Buffalo Wings, Burger King, Applebee's Grill + Bar, Subway, Bojangles', Taco Bell, Shoney's, and Waffle House, great options for a meal before or after shopping.
Are there any hotels near Lowe's Home Improvement for overnight stays?
Hotels near Lowe's include Fairfield Inn & Suites by Marriott Birmingham Fultondale/I-65, Comfort Suites Fultondale I-65 Near I-22, and Hampton Inn and Suites Fultondale Birmingham I 65, convenient for travelers and contractors.