Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fort Payne, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,550 reviews
5 stars
897
4 stars
350
3 stars
130
2 stars
65
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who provided exceptional service.
Product Availability
Several reviews noted issues with product availability and stock levels, with customers frequently finding items out of stock or having difficulty locating products.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems with appliance orders, leading to frustration among customers.
Store Organization
While some customers appreciated the cleanliness and organization of the store, others reported disorganization and difficulty finding items.
Return Policy
Customers expressed dissatisfaction with the return policy, particularly regarding power tools and appliances, feeling it was not clearly communicated.
- SHStephen Hunt5 days ago4.0Well-stocked home improvement store. My biggest problem with Lowe's is that I inevitably always buy at least 5-10 additional items than I went there to get!
- BRBrian RookDec 5, 20255.0I had a very complicated and confusing return that involved our Pro Account for multiple delivery locations for large appliances. **MARIE** at store 1786 Returns Desk was EXCEPTIONAL. She was patient and thorough and took a confusing and complicated headache, and transformed it into a painless and pleasant experience. Major kudos to her. Thank you, Marie. You were awesome.
- CFChad FinnertyNov 28, 20255.0We came in looking for a stovetop eye, first person who asked if we needed help happened to be the store manager Drew. He was extremely friendly and helpful. He walked us right to what we needed and even explained why we needed that particular one. 100% would recommend this store and this manager
- CDCaitlin DeermanNov 26, 20255.0Sara was SO helpful while me and my husband were purchasing a new fridge!
- DTDan ThorntonNov 20, 20255.0Ft Payne Alabama Lowes is my go to store on just about everything related to construction. I am a Lowes Pro card holder and have spurts of needing several supplies for remodeling. Jan at the pro desk is 110% awesome. I call her for anything and she makes it happen..... pickup, shipping, delivery you name it, she makes it happen!!! Im so impressed. Thanks Jan for making it easy, ur awesome!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in Fort Payne, AL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, paint, patio furniture, tools, flooring, plumbing, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Fort Payne?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours may vary.
Does Lowe's Home Improvement in Fort Payne offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account. Email updates will be sent if the status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement in Fort Payne?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
Where is Lowe's Home Improvement located in Fort Payne, AL?
Lowe's Home Improvement is located at 1600 Glenn Boulevard SW, Fort Payne, AL 35968.
What hotels are nearby Lowe's Home Improvement in Fort Payne?
Nearby hotels include avid hotel Fort Payne, Candlewood Suites, Hampton by Hilton, Days Inn, and Hampton Inn Fort Payne, which are convenient for visitors staying overnight or for business.
Are there any nearby pharmacies close to Lowe's Home Improvement in Fort Payne?
Yes, Kilgore Express Pharmacy 6, Fort Payne Pharmacy, C&H Discount Drugs, and Walgreens are nearby for easy access to medical supplies and prescriptions.
What dining options are available near Lowe's Home Improvement in Fort Payne?
Nearby dining options include Burger King, Hardee's, Popeyes® Louisiana Kitchen, Chow King Buffet and Grill, offering a variety of fast food and casual dining choices.