Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What are the regular operating hours for Lowe's Home Improvement in Florence, AL?

Accepted Answer

Lowe's Home Improvement in Florence, AL is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.

Question 10

Can I pick up my order in store at Lowe’s in Florence, AL?

Accepted Answer

Yes, Lowe’s offers in-store pickup. You will receive an email with pickup instructions when your order is ready. Bring your order confirmation email or order number and a photo ID to the designated pickup area during store hours.

Question 11

What payment options does Lowe's Home Improvement accept?

Accepted Answer

Lowe's accepts payments via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 12

Does Lowe's Home Improvement offer delivery services?

Accepted Answer

Yes, Lowe's offers delivery services to customers in Florence, AL.

Question 13

What brands can I find at Lowe's Florence location?

Accepted Answer

You can find trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many others at Lowe’s.

Question 14

Where is Lowe's Home Improvement located in Florence, AL?

Accepted Answer

Lowe's Home Improvement is located at 130 Cox Creek Parkway South, Florence, AL 35630.

Question 15

Are there any nearby places of interest around Lowe's in Florence that customers might visit?

Accepted Answer

Nearby places include Blue Rhino Propane Exchange for propane needs, Walgreens pharmacy for medicine and convenience items, and Cracker Barrel Old Country Store for dining before or after shopping.

Question 16

If I need key and locksmith services near Lowe's, where can I go?

Accepted Answer

MinuteKey and Minute Key, both key and locksmith services, are located near Lowe's, making it convenient for customers needing those services alongside their home improvement shopping.

Question 17

Are there any banks or financial services near Lowe's Florence location?

Accepted Answer

Yes, nearby financial services include Regions Bank and Republic Finance, providing banking and mortgage services for customers in the area.

Question 18

Does Lowe’s Florence store provide assistance for returns and order cancellations?

Accepted Answer

Yes, most items can be returned within 90 days. You can start returns online or at the store customer service desk with proof of purchase. Order cancellations can be made via your MyLowe’s account before shipment or pickup.

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