Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Florence, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
130 Cox Creek Parkway South, Florence, AL
35630, United States
Hours
Reviews
4.2
1,740 reviews
5 stars
991
4 stars
401
3 stars
140
2 stars
65
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are reported as rude or unhelpful.
Delivery Issues
Numerous complaints about delivery and installation services, including missed appointments and damaged items.
Store Organization
Customers noted that the store can be disorganized, with products often not found where indicated, leading to frustration.
Product Availability
While many customers appreciate the wide selection of products, there are frequent mentions of items being out of stock.
Cleanliness and Environment
Generally positive feedback on store cleanliness and pleasant shopping environment, though some areas are noted as cluttered.
- GGGreg1 day ago1.0Ordered appliances Stove, Refrigerator, Microwave, Dishwasher. All LG matching kitchen on November 9th,2025. Set for delivery on November 22, 2025. As instructed all old appliances removed for November 22, 2025 delivery. It is now 3:19 pm and I find out that Lowes decided that I don't need my appliances now until November 24, 2025. We've been waiting all day for Lowes to drop the ball and inconvenience us as costumers completely. So now we get to eat out for 2 days, after my wife had planned a family gathering for November 23, 2025. Talked to everyone at Lowes and not one person can tell me why the changed my Delivery Date without notification. Pathetic way to treat your customers that keep your business running. If Lowes makes it right by taking responsibility for the intentional rejection to deliver our appliances. I will update my review. If Lowes just gives gigantic excuse and drama, I as well will update my review. Do better Lowes.
- RMRyan Mclain4 days ago5.0I'm impressed with the customer service Ryan provided at customer service during my return. After a bad experience buying a house and the builder not committing to the changes until last minute then having the wrong size blinds because they didn't measure correctly Ryan made it possible for us to exchange them. Lowe's is always my go to but for now on I'll always go the extra mile to go to Lowe's over home depot just because of the service Ryan provided on a very busy hectic day.
- LCLinda Clemons5 days ago5.0Great people at the Customer Service desk. Helped me take care of things in a friendly, professional way!
- RLRoy LoweryNov 4, 20251.0I went in to shop the electrical aisle today and it was blocked off which wouldn’t have been a problem except for three employees standing around the forklift talking and laughing but not working.
- JDJim DennisonOct 29, 20251.0Lowes in Florence Alabama is a mess. Deliveries and installations left me waiting at the house for a total of 12 hours. Drivers/Installers never called, never showed up, computer records were a mess, store manager didnt care enough to even engage to try to rectify the problem. Ended up cancelling the sales for an oven and dishwasher. Garage door openers were purchased and installed by a Lowes contracted company. (Crume Installations) TERRIBLE!! One of the two garage doors will not function. Crume installations will not come out to correct the job they did yesterday until they get a work order form Lowes. I'm DONE with Lowes. The Store in Florence is a mess. Follow up. Received three phone calls from three different people trying to deliver the electric range after I went into the store and cancelled the entire transaction
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the regular operating hours for Lowe's Home Improvement in Florence, AL?
Lowe's Home Improvement in Florence, AL is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Can I pick up my order in store at Lowe’s in Florence, AL?
Yes, Lowe’s offers in-store pickup. You will receive an email with pickup instructions when your order is ready. Bring your order confirmation email or order number and a photo ID to the designated pickup area during store hours.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts payments via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer delivery services?
Yes, Lowe's offers delivery services to customers in Florence, AL.
What brands can I find at Lowe's Florence location?
You can find trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many others at Lowe’s.
Where is Lowe's Home Improvement located in Florence, AL?
Lowe's Home Improvement is located at 130 Cox Creek Parkway South, Florence, AL 35630.
Are there any nearby places of interest around Lowe's in Florence that customers might visit?
Nearby places include Blue Rhino Propane Exchange for propane needs, Walgreens pharmacy for medicine and convenience items, and Cracker Barrel Old Country Store for dining before or after shopping.
If I need key and locksmith services near Lowe's, where can I go?
MinuteKey and Minute Key, both key and locksmith services, are located near Lowe's, making it convenient for customers needing those services alongside their home improvement shopping.
Are there any banks or financial services near Lowe's Florence location?
Yes, nearby financial services include Regions Bank and Republic Finance, providing banking and mortgage services for customers in the area.
Does Lowe’s Florence store provide assistance for returns and order cancellations?
Yes, most items can be returned within 90 days. You can start returns online or at the store customer service desk with proof of purchase. Order cancellations can be made via your MyLowe’s account before shipment or pickup.