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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Florence, AL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
130 Cox Creek Parkway South, Florence, AL
35630, United States
Hours
Reviews
4.2
1,748 reviews
5 stars
995
4 stars
401
3 stars
141
2 stars
65
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding appliance orders.
Store Organization
Customers noted disorganization in product placement and blocked aisles, making shopping difficult.
Product Availability
While many found what they needed, others reported frequent stock issues and disorganized inventory.
Cleanliness and Environment
Generally positive remarks about store cleanliness and pleasant shopping environment.
- LCLexi CarrJan 2, 20261.0Couldn't get any help inside the store. Asked three different employees for help to which they responded with "We'll get someone back there." Nobody came back to where we were. Probably stood around for 15-20 minutes waiting for someone. I will just go to Home Depot or Walmart for now on.
- TMTracy MillerDec 19, 20251.0So I know it’s close to Christmas, I get it ur busy so are every costumer you have in ur store. I will NOT be buying anything for this store ever again, all I needed was one piece of lumber cut an took them 45 minutes to do it, as they stood around talking… needed length cut, and the board split into three pieces of course I got the board split into three pieces, but never got the length cut will not ever buy anything from the store again. Lost a valuable customer. Did a lot of business with you guys but I guess Home Depot get my business
- DRDaniel RhodesDec 4, 20255.0They most always have what I need, thanks
- GGGregNov 22, 20251.0Ordered appliances Stove, Refrigerator, Microwave, Dishwasher. All LG matching kitchen on November 9th,2025. Set for delivery on November 22, 2025. As instructed all old appliances removed for November 22, 2025 delivery. It is now 3:19 pm and I find out that Lowes decided that I don't need my appliances now until November 24, 2025. We've been waiting all day for Lowes to drop the ball and inconvenience us as costumers completely. So now we get to eat out for 2 days, after my wife had planned a family gathering for November 23, 2025. Talked to everyone at Lowes and not one person can tell me why the changed my Delivery Date without notification. Pathetic way to treat your customers that keep your business running. If Lowes makes it right by taking responsibility for the intentional rejection to deliver our appliances. I will update my review. If Lowes just gives gigantic excuse and drama, I as well will update my review. Do better Lowes.
- RMRyan MclainNov 19, 20255.0I'm impressed with the customer service Ryan provided at customer service during my return. After a bad experience buying a house and the builder not committing to the changes until last minute then having the wrong size blinds because they didn't measure correctly Ryan made it possible for us to exchange them. Lowe's is always my go to but for now on I'll always go the extra mile to go to Lowe's over home depot just because of the service Ryan provided on a very busy hectic day.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the regular operating hours for Lowe's Home Improvement in Florence, AL?
Lowe's Home Improvement in Florence, AL is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Can I pick up my order in store at Lowe’s in Florence, AL?
Yes, Lowe’s offers in-store pickup. You will receive an email with pickup instructions when your order is ready. Bring your order confirmation email or order number and a photo ID to the designated pickup area during store hours.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts payments via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement offer delivery services?
Yes, Lowe's offers delivery services to customers in Florence, AL.
What brands can I find at Lowe's Florence location?
You can find trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many others at Lowe’s.
Where is Lowe's Home Improvement located in Florence, AL?
Lowe's Home Improvement is located at 130 Cox Creek Parkway South, Florence, AL 35630.
Are there any nearby places of interest around Lowe's in Florence that customers might visit?
Nearby places include Blue Rhino Propane Exchange for propane needs, Walgreens pharmacy for medicine and convenience items, and Cracker Barrel Old Country Store for dining before or after shopping.
If I need key and locksmith services near Lowe's, where can I go?
MinuteKey and Minute Key, both key and locksmith services, are located near Lowe's, making it convenient for customers needing those services alongside their home improvement shopping.
Are there any banks or financial services near Lowe's Florence location?
Yes, nearby financial services include Regions Bank and Republic Finance, providing banking and mortgage services for customers in the area.
Does Lowe’s Florence store provide assistance for returns and order cancellations?
Yes, most items can be returned within 90 days. You can start returns online or at the store customer service desk with proof of purchase. Order cancellations can be made via your MyLowe’s account before shipment or pickup.