Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dothan, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,666 reviews
5 stars
1,040
4 stars
369
3 stars
120
2 stars
45
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many employees are praised for being helpful and knowledgeable, some customers report rude behavior from management and cashiers.
Product Availability
Customers appreciate the wide selection of products available, although there are occasional complaints about specific items being out of stock.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing to a positive shopping experience.
Checkout Experience
There are complaints about the reliance on self-checkout systems, with some customers preferring traditional cashier service.
Employee Knowledge
Several reviews highlight the expertise of employees in assisting customers with their home improvement needs.
- SWSue WilloughbyNov 10, 20251.0Went to get a marble threshold. Ask 4 people where I would find it and all I got was I DON'T KNOW. one lady said we don't carry it and I know they do. Was a horrible experience. Still haven't gotten my threshold. I'll go to home Depot
- DMDanny MoormanOct 28, 20255.0If you need anything for home repairs they have it,if you can't find what you're looking for they have more than enough customers who are very happy and eager to help you.
- FFFreebird1Oct 20, 20255.0Was the best lowes ever I recieved help without asking at the tile department and the self check out lady was so sweet
- LBLaura BraleyOct 7, 20254.0Easy to find...help out front using the self check out...little tricky wifes veterans discount... must use upper part of ID and I was done.
- CRCory RobertsOct 1, 20251.0The manager here named JV with the camouflage vest needs to be fired. He is extremely rude and has no customer service skills at ALL. I asked about a particular item and he told me he was busy at the moment so I waited 10 minutes then he walks away and never returns after 20 minutes. So I left.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Dothan, AL?
You can find a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, garden equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Dothan?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
What payment methods does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
Are there installation services available at Lowe's?
Yes, Lowe’s offers installation services for appliances, flooring, cabinets, doors, lighting, and many other home improvement needs.
What nearby places can I visit when shopping at Lowe's in Dothan?
Nearby you can visit places like Starbucks for coffee, Michaels Stores for arts and crafts, and the Dothan Pavilion shopping center for additional shopping options.
Is there a propane exchange service near Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby and can be convenient for customers needing propane when visiting Lowe’s.
Where can I get keys made near Lowe's in Dothan?
There are two Minute Key locksmith locations near Lowe's that provide key cutting and lock services.
What brands of appliances are available at Lowe's Home Improvement?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Maytag, and Kitchenaid among others.